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Why Customer Experience Training is Important
CX Strategy Employee Engagement

Why Customer Experience Training is Important

ByCX University Posted onJune 27, 2017 Updated onJune 27, 2017
0 Comments

And the scarcity of learning opportunities Customer Experience (CX) as…

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The Portillo’s ‘Golden Ticket’: Where customers and associates both win
Employee Engagement Experience Design

The Portillo’s ‘Golden Ticket’: Where customers and associates both win

ByBrian Dennis Posted onMarch 20, 2017September 6, 2020 Updated onSeptember 6, 2020
1 Comment

Growing up on the South Side of Chicago, I had…

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Reduce Employee Effort for a Great Customer Experience
CX Strategy Employee Engagement Organizational Adoption of CX

Reduce Employee Effort for a Great Customer Experience

ByAnnette Franz Posted onOctober 31, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

There’s a lot of talk about how much effort a…

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Mapping Customer and Employee Journeys [INFOGRAPHIC]
Customer Centricity Employee Engagement Infographic

Mapping Customer and Employee Journeys [INFOGRAPHIC]

ByCX University Posted onJune 29, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

CX journey mapping no longer lives within the confines of…

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CX Adoption: The Most Important Word to Get Your Organization to Move
Employee Engagement Organizational Adoption of CX

CX Adoption: The Most Important Word to Get Your Organization to Move

ByJim Rembach Posted onJune 20, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

You’re probably thinking to yourself right now that you know…

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