Why Customer Experience Training is Important
And the scarcity of learning opportunities Customer Experience (CX) as…
The Portillo’s ‘Golden Ticket’: Where customers and associates both win
Growing up on the South Side of Chicago, I had…
Reduce Employee Effort for a Great Customer Experience
There’s a lot of talk about how much effort a…
![Mapping Customer and Employee Journeys [INFOGRAPHIC]](https://cxuniversity.com/wp-content/uploads/2016/10/Journey-Mapping-header-300x171.png)
Mapping Customer and Employee Journeys [INFOGRAPHIC]
CX journey mapping no longer lives within the confines of…
CX Adoption: The Most Important Word to Get Your Organization to Move
You’re probably thinking to yourself right now that you know…