Annette Franz, Author at CX University

CX Strategy Employee Engagement Organizational Adoption of CX

Reduce Employee Effort for a Great Customer Experience

ByAnnette Franz Posted onOctober 31, 2016September 6, 2020 Updated onSeptember 6, 2020

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There’s a lot of talk about how much effort a…

Customer Centricity

Inside Out vs. Outside In Thinking

ByAnnette Franz Posted onAugust 30, 2016September 6, 2020 Updated onSeptember 6, 2020

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In the world of customer experience, what’s the difference between…

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