Mohamed Latib, Author at CX University

Press Release

9 Nuggets from TMSA’s Recent Strategic Interest Group Featuring CX University
ByMohamed Latib Posted onSeptember 10, 2021May 21, 2023 Updated onMay 21, 2023
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This article was originally posted on TMSA’s blog. TMSA went…

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Uncategorized

Dealing with the Stress of Working from Home
ByMohamed Latib Posted onJanuary 28, 2021May 21, 2023 Updated onMay 21, 2023
0 Comments

Due to the global health crisis, many of today’s workers…

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CX Strategy

Brace for COVID-19 Redefinition of CX Touchpoints
ByMohamed Latib Posted onApril 27, 2020September 6, 2020 Updated onSeptember 6, 2020
2 Comments

Across almost every channel, be it a digital publication, fireside…

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Employee Engagement

So, what do I do now that I am working from home?
ByMohamed Latib Posted onMarch 27, 2020September 6, 2020 Updated onSeptember 6, 2020
0 Comments

I left the technology company I co-founded five years ago…

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Employee Engagement

How to Collaborate Effectively in a Work-from-Home Office Space
ByMohamed Latib Posted onMarch 18, 2020September 6, 2020 Updated onSeptember 6, 2020
0 Comments

https://youtu.be/Jgnjd2ZdfbM With all the office buildings and school closures resulting…

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CX Strategy

Five AI-Driven Customer Experience Solutions: A survey of the market
ByMohamed Latib Posted onJanuary 14, 2019September 6, 2020 Updated onSeptember 6, 2020
0 Comments

A lot of customer experience pundits are talking about AI….

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Employee Engagement

Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century
ByMohamed Latib Posted onJanuary 8, 2019September 6, 2020 Updated onSeptember 6, 2020
1 Comment

In the Bible of Self-Help Books, “How to Win Friends…

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Employee Engagement

One Thing that All Successful Employee Engagement Strategies Accomplish
ByMohamed Latib Posted onSeptember 27, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

It is all too easy to let best practices spill…

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Employee Engagement

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience
ByMohamed Latib Posted onSeptember 18, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

There are hundreds of best practices for employee engagement, and…

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Employee Engagement

You want talent, but can you manage it?
ByMohamed Latib Posted onSeptember 11, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Can you think of a business that wants untalented workers?…

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Employee Engagement

Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?
ByMohamed Latib Posted onJuly 31, 2018September 6, 2020 Updated onSeptember 6, 2020
8 Comments

https://youtu.be/c_iqvSZMGps There is an incredible amount of data corroborating the…

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Employee Engagement

The Most Inspirational Employee Value Proposition on the Planet, Dissected
ByMohamed Latib Posted onJuly 24, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

It is easy to find the definition of Employee Value…

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Employee Engagement

Employee Engagement Requires an Authentic Contract with Leadership: Two standout cases in Energy and Insurance
ByMohamed Latib Posted onJuly 9, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Employees want to feel a sense of commitment to their…

Read More Employee Engagement Requires an Authentic Contract with Leadership: Two standout cases in Energy and Insurance
Employee Engagement

What Can Customer Experience Take from Holacracy and other Self-Organizing Business Models?
ByMohamed Latib Posted onApril 26, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Self-organizing models of governance, like holacracy, are comprehensive approaches to…

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Organizational Adoption of CX

Break Silos with This Secret Customer Experience Weapon: Cascading Collaboration
ByMohamed Latib Posted onMarch 29, 2018September 6, 2020 Updated onSeptember 6, 2020
1 Comment

People live in their own functional domains. They have their…

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Organizational Adoption of CX

Bad News for CEOs: You can’t compete your way to superior customer experience
ByMohamed Latib Posted onMarch 22, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

For a Customer Experience (CX) initiative to succeed, it needs…

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Experience Design

A Simple Way to Increase Graduation Rates (without increasing the budget)
ByMohamed Latib Posted onMarch 6, 2018September 6, 2020 Updated onSeptember 6, 2020
1 Comment

Graduation rate is an extremely significant metric for every senior…

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Organizational Adoption of CX

Customer Experience Is Either Everybody’s Business, or Nobody’s Business
ByMohamed Latib Posted onFebruary 20, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Until maybe 20 years ago, people were fine with businesses…

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Customer Centricity

A Prerequisite for Customer Centricity and Transformative Growth
ByMohamed Latib Posted onFebruary 13, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

As soon as an organization wants to embrace a change…

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VOC and Customer Insights

Are small businesses missing out on Customer Experience as a way to grow?
ByMohamed Latib Posted onFebruary 6, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Do you know how much small and medium-size businesses (SMEs)…

Read More Are small businesses missing out on Customer Experience as a way to grow?

In honor of CX Day all products are now 20% OFF using coupon code: CXDAYSPECIAL

9 Nuggets from TMSA’s Recent Strategic Interest Group Featuring CX University

Dealing with the Stress of Working from Home

Brace for COVID-19 Redefinition of CX Touchpoints

So, what do I do now that I am working from home?

Five AI-Driven Customer Experience Solutions: A survey of the market

Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century

One Thing that All Successful Employee Engagement Strategies Accomplish

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

You want talent, but can you manage it?

Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?

The Most Inspirational Employee Value Proposition on the Planet, Dissected

Employee Engagement Requires an Authentic Contract with Leadership: Two standout cases in Energy and Insurance

What Can Customer Experience Take from Holacracy and other Self-Organizing Business Models?

Break Silos with This Secret Customer Experience Weapon: Cascading Collaboration

Bad News for CEOs: You can’t compete your way to superior customer experience

A Simple Way to Increase Graduation Rates (without increasing the budget)

Customer Experience Is Either Everybody’s Business, or Nobody’s Business

A Prerequisite for Customer Centricity and Transformative Growth

Are small businesses missing out on Customer Experience as a way to grow?

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