Mohamed Latib, Author at CX University - Page 2 of 3

Receive a profile of your CX knowledge by taking the CXQ™, aligned with CXPA's rubric.

Experience Design

Insights from CXPA’s CX Leaders Advance Conference: May 15-17, 2023 Orlando, Florida
ByMohamed Latib Posted onMay 23, 2023May 21, 2023 Updated onMay 21, 2023
0 Comments

Discover key insights and takeaways from CXPA’s CX Leaders Advance Conference, including Mohamed Latib’s presentation on “Design Skills to Master Change and Emotional Impact.” Explore the significance of customer-centric strategies, design thinking, and change management in shaping exceptional customer experiences. Gain valuable knowledge from this conference and ignite innovation in the world of customer experience.

Read More Insights from CXPA’s CX Leaders Advance Conference: May 15-17, 2023 Orlando, Florida
Employee Engagement

Winning the Game: Why Global Professional Development in Customer Experience and Employee Engagement Are Key
ByMohamed Latib Posted onMay 16, 2023May 21, 2023 Updated onMay 21, 2023
0 Comments

Investing in global professional development online courses focused on customer experience and employee engagement can bring many benefits to a business, including increased customer loyalty, positive word-of-mouth advertising, improved reputation, increased productivity, improved customer service, and positive work culture. Online courses can be a convenient, cost-effective, and customizable way for businesses to invest in the professional development of their employees. By improving these critical factors, businesses can stay competitive and succeed in today’s global market.

Read More Winning the Game: Why Global Professional Development in Customer Experience and Employee Engagement Are Key
Employee Engagement

From Boredom to Motivation: Techniques for Increasing Engagement in Online Learning
ByMohamed Latib Posted onMay 2, 2023May 21, 2023 Updated onMay 21, 2023
0 Comments

Engaging adult learners through online training requires careful planning, strategy, and a positive customer experience.

Read More From Boredom to Motivation: Techniques for Increasing Engagement in Online Learning
Press Release

9 Nuggets from TMSA’s Recent Strategic Interest Group Featuring CX University
ByMohamed Latib Posted onSeptember 10, 2021May 21, 2023 Updated onMay 21, 2023
0 Comments

This article was originally posted on TMSA’s blog. TMSA went…

Read More 9 Nuggets from TMSA’s Recent Strategic Interest Group Featuring CX University
Uncategorized

Dealing with the Stress of Working from Home
ByMohamed Latib Posted onJanuary 28, 2021May 21, 2023 Updated onMay 21, 2023
0 Comments

Due to the global health crisis, many of today’s workers…

Read More Dealing with the Stress of Working from Home
CX Strategy

Brace for COVID-19 Redefinition of CX Touchpoints
ByMohamed Latib Posted onApril 27, 2020September 6, 2020 Updated onSeptember 6, 2020
2 Comments

Across almost every channel, be it a digital publication, fireside…

Read More Brace for COVID-19 Redefinition of CX Touchpoints
Employee Engagement

So, what do I do now that I am working from home?
ByMohamed Latib Posted onMarch 27, 2020September 6, 2020 Updated onSeptember 6, 2020
0 Comments

I left the technology company I co-founded five years ago…

Read More So, what do I do now that I am working from home?
Employee Engagement

How to Collaborate Effectively in a Work-from-Home Office Space
ByMohamed Latib Posted onMarch 18, 2020September 6, 2020 Updated onSeptember 6, 2020
0 Comments

https://youtu.be/Jgnjd2ZdfbM With all the office buildings and school closures resulting…

Read More How to Collaborate Effectively in a Work-from-Home Office Space
CX Strategy

Five AI-Driven Customer Experience Solutions: A survey of the market
ByMohamed Latib Posted onJanuary 14, 2019September 6, 2020 Updated onSeptember 6, 2020
0 Comments

A lot of customer experience pundits are talking about AI….

Read More Five AI-Driven Customer Experience Solutions: A survey of the market
Employee Engagement

Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century
ByMohamed Latib Posted onJanuary 8, 2019September 6, 2020 Updated onSeptember 6, 2020
1 Comment

In the Bible of Self-Help Books, “How to Win Friends…

Read More Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century
Employee Engagement

One Thing that All Successful Employee Engagement Strategies Accomplish
ByMohamed Latib Posted onSeptember 27, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

It is all too easy to let best practices spill…

Read More One Thing that All Successful Employee Engagement Strategies Accomplish
Employee Engagement

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience
ByMohamed Latib Posted onSeptember 18, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

There are hundreds of best practices for employee engagement, and…

Read More Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience
Employee Engagement

You want talent, but can you manage it?
ByMohamed Latib Posted onSeptember 11, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Can you think of a business that wants untalented workers?…

Read More You want talent, but can you manage it?
Employee Engagement

Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?
ByMohamed Latib Posted onJuly 31, 2018September 6, 2020 Updated onSeptember 6, 2020
8 Comments

https://youtu.be/c_iqvSZMGps There is an incredible amount of data corroborating the…

Read More Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?
Employee Engagement

The Most Inspirational Employee Value Proposition on the Planet, Dissected
ByMohamed Latib Posted onJuly 24, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

It is easy to find the definition of Employee Value…

Read More The Most Inspirational Employee Value Proposition on the Planet, Dissected
Employee Engagement

Employee Engagement Requires an Authentic Contract with Leadership: Two standout cases in Energy and Insurance
ByMohamed Latib Posted onJuly 9, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Employees want to feel a sense of commitment to their…

Read More Employee Engagement Requires an Authentic Contract with Leadership: Two standout cases in Energy and Insurance
Employee Engagement

What Can Customer Experience Take from Holacracy and other Self-Organizing Business Models?
ByMohamed Latib Posted onApril 26, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Self-organizing models of governance, like holacracy, are comprehensive approaches to…

Read More What Can Customer Experience Take from Holacracy and other Self-Organizing Business Models?
Organizational Adoption of CX

Break Silos with This Secret Customer Experience Weapon: Cascading Collaboration
ByMohamed Latib Posted onMarch 29, 2018September 6, 2020 Updated onSeptember 6, 2020
1 Comment

People live in their own functional domains. They have their…

Read More Break Silos with This Secret Customer Experience Weapon: Cascading Collaboration
Organizational Adoption of CX

Bad News for CEOs: You can’t compete your way to superior customer experience
ByMohamed Latib Posted onMarch 22, 2018September 6, 2020 Updated onSeptember 6, 2020
0 Comments

For a Customer Experience (CX) initiative to succeed, it needs…

Read More Bad News for CEOs: You can’t compete your way to superior customer experience
Experience Design

A Simple Way to Increase Graduation Rates (without increasing the budget)
ByMohamed Latib Posted onMarch 6, 2018September 6, 2020 Updated onSeptember 6, 2020
1 Comment

Graduation rate is an extremely significant metric for every senior…

Read More A Simple Way to Increase Graduation Rates (without increasing the budget)