This article was originally published on nation.africa by Lucy Kiruthu, Management Consultant. Every first full week of October is special. That happens to be next week from 4th. For the last three decades, businesses worldwide have set the period aside to rejuvenate their customer service. Every first full week of October is special. That happens…
Customer Experience has been a buzz word amongst C-Level executives for some time now and for good reason too. In fact, the term has extended its reach beyond the boardroom and is used just as frequently by tactical and operational teams alike, but what does it mean? Customer-facing teams in sales and service-orientated environments embrace…
CX and PX Training Gives Graduate Credits BETHLEHEM, PA, October 22, 2020: Today, CX University (CXU) and Moravian University jointly announce the launch of their partnership to award graduate college credits for successful completion of CXU Online Courses in Customer and Patient Experience. CXU offers fully online courses in Customer Experience (CX) that teach the…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Insights from the 2018 Customer Experience Conference at The Conference Board Customer experience is best when it fits with the emotions of your customers. They want to feel they can trust companies, regardless of industry. Therefore, they look for evidence. In the 2018…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Insights from the 2018 Customer Experience Conference at The Conference Board Customer experience is best when it fits with the emotions of your customers. They want to feel they can trust companies, regardless of industry. Therefore, they look for evidence. In the 2018…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Insights from the 2018 Customer Experience Conference at The Conference Board Customer experience is best when it fits with the emotions of your customers. They want to feel they can trust companies, regardless of industry. Therefore, they look for evidence. In the 2018…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Insights from the 2018 Customer Experience Conference at The Conference Board Customer experience is best when it fits with the emotions of your customers. They want to feel they can trust companies, regardless of industry. Therefore, they look for evidence. In the 2018…
Across every industry, there is one common thread: call it a universal one – consumers. Let’s keep things simple – without customers, there would be no business to run. The business world learned quickly that with the advent of technology, information and knowledge has been democratized. Armed with access, customer expectations have changed – from…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers You’re reading The Fundamentals Series. There are 5 Common Sense Principles that underpin customer experience excellence. These fundamentals are not just important; they are everything. In your CXU Student Briefs, we will share with you each one of these five principles with an…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers You’re reading The Fundamentals Series. There are 5 Common Sense Principles that underpin customer experience excellence. These fundamentals are not just important; they are everything. In your CXU Student Briefs, we will share with you each one of these five principles with an…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers You’re reading The Fundamentals Series. There are 5 Common Sense Principles that underpin customer experience excellence. These fundamentals are not just important; they are everything. In your CXU Student Briefs, we will share with you each one of these five principles with an…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers You’re reading The Fundamentals series. There are 5 Common Sense Principles that underpin customer experience excellence. These fundamentals are not just important; they are everything. In your CXU Student Briefs, we will share with you each one of these five principles with an…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers You’re reading The Fundamentals series. There are 5 Common Sense Principles that underpin customer experience excellence. These fundamentals are not just important; they are everything. In your CXU Student Briefs, we will share with you each one of these five principles with an…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Getting Ahead by Getting Certified CX Certification is imperative if you are currently part of a business or an organization whose purpose is serving customers or patients. Nearly all Fortune 500 companies, hospitals, and other organizations need employees with customer or patient experience…
PHILADELPHIA, PA – February 1, 2019 – CX University announces a new partnership with The Focus Group for upcoming conference events for Customer Experience World (CEW). CXU’s founder and CEO, Mohamed Latib, will be presenting and participating in several of the CEW events in 2019. CXU and Mohamed Latib often contribute to major CX events…
PHILADELPHIA, PA – January 27, 2019 – CX University announces its new partnership with Qatar-based organization, Cxessentials. This is CXU’s first partnership in the region, now added to an international span across the globe. The partnership between the two organizations is meant to create a wider reach to Qatar-based CX professionals and aspiring practitioners. CX…
CX University has recently been named a finalist in the 2018 Gulf Customer Experience Awards in the category for Business Change or Transformation. Among seven other contestants, CXU will attend and present during the awards finals in Dubai in January 2019. The Gulf Customer Experience Awards recognizes inspiring organizations who deliver outstanding customer experience across…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers 10 Tips for Active Adult Learners If you are juggling the roles of partner, parent, employee, and student, you may be wondering how you are going to survive the season and still complete your CX courses. Realize that you are not alone. Many…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Lifelong Success Requires Lifelong Learning Successful people never stop learning. No matter how busy they are, successful individuals find time to keep learning. Just as they are driven to succeed in their field, they are driven to continuously expand their knowledge. How many…
The CXU Student Brief A monthly newsletter for Upgraded Online Course Subscribers Time Management Tips for Online Learners Online courses allow students to learn anytime from anywhere. Sounds great, doesn’t it? However, what adult learners soon discover is the challenge of staying on top of the courses. Online learning provides flexibility, but you still need…
