The CXU Brief
A monthly newsletter for Upgraded Online Course Subscribers
Lifelong Success Requires Lifelong Learning
Successful people never stop learning. No matter how busy they are, successful individuals find time to keep learning. Just as they are driven to succeed in their field, they are driven to continuously expand their knowledge.
How many of us have said that we are just too busy to read a book, examine current research findings, or learn something new? Let’s be honest. At some time or another, we have all said that we were too busy to read or learn. It’s interesting to look at what very successful people do.
Most people would agree that being President of the United States of America is probably the most demanding job in the world. Did you know that when Barack Obama was the president, he devoted a full hour every day to reading? If the leader of the free world has time to read and focus on professional development, we all have time!
Oprah Winfrey believes that reading is responsible for much of her success. She has even shared her love of reading and learning with the rest of the world through her book clubs.
Bill Gates, one of the world’s richest people, reads a book every week and has done so throughout his career. If Mr. Gates is so wealthy, why is he devoting so much time to reading and learning? Why did President Obama spend his valuable time reading when there were so many pressing world issues? Why does Oprah credit reading for her enormous success?
These successful people have one thing in common. They spend at least 1 hour a day or 5 hours a week reading and learning. They also understand that knowledge is the new money. Intellectual capital will always be more important than financial capital. You can lose your money, but you can never lose what you have learned.
Let’s begin to use the “rule of five.” Spend five hours a week reading books, articles, reports, or magazines. Build your intellectual capital. Who knows, you might become the next Obama, Gates, or Winfrey in your career field.
Read this Month’s Featured Article
Bad News for CEOs: You can’t compete your way to superior customer experience
For a Customer Experience (CX) initiative to succeed, it needs broad support across the organization, and it needs deep, gut-level support within the C-Suite. CX is not like a sales methodology, or a new technology. CX is not a tool; it is a creed, a creed that McKinsey asserts “…require organizations to make cultural changes and to rewire themselves operationally and financially.” (Designing and starting up a customer-experience transformation, 2016).
How are we possibly going to rewire ourselves without coordination within the C-Suite?
In this article, I’m going to reimagine what the C-Suite might look like when it is galvanized around a broader CX mission. And if you are a member of the C-Suite and have not yet come around to customer-centricity, I hope to give you a few new ideas to munch on.
Have fun with our interactive learning tools!
Methods for your Design Mind – quick lesson
Design thinking is a deeply human-centered approach of using intuition and interpretation of observations to develop ideas that are emotionally meaningful and connected to those you are designing for. Design thinking in CX provides tools and methods to use in building CX ecosystems. Enjoy a quick lesson to learn more!
Try our CX Crossword Puzzles!
The best way to solidify your knowledge of new terms is by having fun and playing! We have a whole series of CX Crossword Puzzles- click on the first one to get started today.