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CXU Student Brief 5

The CXU Student Brief

A monthly newsletter for Upgraded Online Course Subscribers

Time Management Tips for Online Learners

Online courses allow students to learn anytime from anywhere. Sounds great, doesn’t it? However, what adult learners soon discover is the challenge of staying on top of the courses. Online learning provides flexibility, but you still need to work on your courses. The good news is that you can pick when and where you work on them!  

If learners fall behind, it can feel overwhelming. Successful completion of online courses requires commitment, organization, and dedication. To help you along your CX journey, I would like to share some ideas to help you manage your time and successfully complete your CXU courses.

1.  Make a study plan

Even though you can work at the times of your choosing, you still need a schedule. Without a plan, you may struggle to find time to complete your courses. Pick a time and day each week that you will study. Just remember, investing in yourself and your career is important. Commit to a minimum amount of time you will devote to your professional development. The key to success is making a realistic plan and then sticking to it.

2.  Check in frequently

The good news is, all you need is internet access and a device (phone, PC, etc.) to check into your courses. Frequently logging into your courses will help make learning a habit, not another chore to do. You don’t need to log in everyday and do major assignments. It does help you build and maintain momentum if you log in two or more times a week to watch a video, read an article, or complete a lesson. Little steps will help you finish your courses quickly.

3.  Plan ahead

If you are traveling, try finishing the course you are currently working on before you leave. Download the articles for the next course to read on the plane or print out a practical or reflective activity to do while you are gone. When you return home, you will have made real progress!

4.  Celebrate your successes

Each course you complete at CXU brings you one step further on your CX journey. Rejoice in every course completion! Keep working and build on those victories.

5.  Ask for help

If you find yourself behind in your classes, speak up. There is always a way for us to help you. We have assisted hundreds of other adult learners in similar situations. If you need help, contact me. I am happy to help you get on track and finish your CXU courses.

Customer Experience Is Either Everybody’s Business, or Nobody’s Business

Customer Experience everyone's business

Until maybe 20 years ago, people were fine with businesses that were in it for efficiency and strategy. Andrew Carnegie didn’t need to worry about maintaining above-average customer satisfaction. He just had to deliver at the right price. He was building a fortune and a monument to industry; that’s what mattered.

“What customer experience needs to entail is a radical decentralization of authority, which allows change to happen precisely where it needs to occur.”

Things have changed, big-time. Businesses that have maintained an above-average American Customer Satisfaction Index (ASCI) in their industry for the ten years between 2004 and 2014, have delivered 400% the returns to shareholders as those with average scores (McKinsey, Putting customer experience at the heart of next-generation operating models). In the last decade, through the Great Recession, mastery in customer experience has delivered a CAGR of 15%.

The shock factor is huge here, because it teaches us that customer experience has become the new master. Satisfy your customers, and grow rich. This is radically different than what business schools taught twenty years ago. Customer experience has always been a survey, an afterthought, a checkbox. Now it is your primary profit generator.

How to Let Customer-Centricity Take Over Every Layer of the Organization…

Design mind emodule demo

Methods for your Design Mind – Quick Lesson

Design thinking is a deeply human-centered approach of using intuition and interpretation of observations to develop ideas that are emotionally meaningful and connected to those you are designing for. Design thinking in CX provides tools and methods to use in building CX ecosystems. Enjoy a quick lesson to learn more!

What are you waiting for?

Time to get started with your Online Coursework and make a difference in your career!

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