Upcoming Events


WEBINAR: Show me the numbers! Bridging the gap between CX measures and real financial outcomes

By | 2018-01-08T15:29:02+00:00 November 15th, 2017|Tags: , , , |

Show me the numbers! Bridging the Gap Between CX Measures and Real Financial Outcomes Join Scott McCallister, CXU's new VP of Consulting, in a live and free webinar to learn more about one of the CX discipline's most glaring gap: getting hard numbers to support your CX initiatives. Over the last fifteen years, many corporations have [...]

CXU Announces New Consulting Services for CX Financial Measurement

By | 2017-10-30T15:25:26+00:00 October 30th, 2017|Categories: Press Release|Tags: , , , , |

CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. Scott McCallister, new to CXU as VP of Consulting, will spearhead the mission to provide guidance to CX practitioners and organizations who need solid quantitative data connecting CX strategies to the financial bottom line. He will be featured in a [...]

Sacred Cows Webinar Hosted by Mohamed Latib

By | 2017-06-02T09:29:18+00:00 April 6th, 2017|Categories: Press Release|Tags: , , , |

PHILADELPHIA, PA - April 5, 2017 - CX University recently offered a free live webinar facilitated by Mohamed Latib, PhD, entitled, “Creating Sacred Cows and Extinguishing Moose.” This webinar provided useful information and strategies for professionals who need to win their leadership over in transitioning their organization to be more customer centric and Customer Experience focused. [...]

The Eleven Sacred Cows of Customer Experience

By | 2017-06-28T01:59:37+00:00 April 5th, 2017|Categories: Customer Centricity, CX Strategy, Organizational Adoption of CX, Webinar|Tags: , , , , , , |

Far too often I have heard practitioners say that they are challenged to get leadership support for their CX initiatives. Have you heard the same? I have also heard that practitioners must make a case to win support. But to make a case one must have data, and in the absence of data (except for third [...]

Sacred Cows Live Webinar

By | 2017-04-07T07:46:08+00:00 April 5th, 2017|Tags: , , |

You are invited to attend a free, live webinar hosted by CX University's founder and CEO, Mohamed Latib. What: Learn the 11 'Sacred Cows' of Customer Experience and how to extinguish the bad-habit 'Moose' of the discipline. When: Wednesday, April 5, 2017 at 12pm Eastern Standard Time Where: Webinar via Go To Meeting (access link will [...]

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Mastering Customer Centricity: Watch the Webinar

By | 2017-06-28T03:47:32+00:00 November 2nd, 2016|Categories: Customer Centricity, Webinar|Tags: , , , |

Mastering Customer Centricity discusses the necessary steps you can take to truly delight and retain your customers. Watch as Mohamed Latib, CXU Founder and CEO, and SPLICE Software’s Janelle Boris discuss approaches to transform your organization to a customer centric enterprise. Read the webinar overview: What were the top three take-away’s? Defining customer centricity [...]