CXU World CX Day 2016
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Human Touch in Healthcare Technology

Beyond the Kiosk: Restoring Human Touch in Healthcare Technology

January 10, 2025 No Comments

In the ever-evolving landscape of healthcare, technological advancements are often celebrated for improving outcomes and efficiencies. They bring convenience, enhance communication, and personalize care, promising a higher quality of service. However, have these innovations truly fulfilled their promise? The answer may lie in understanding patient experiences through tools like the Hospital Consumer Assessment of Healthcare

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agile team golden rule

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Explore essential principles for enhancing customer experience (CX). It emphasizes the importance of listening to customer feedback and fostering a culture of continuous improvement. By implementing these rules, businesses can strengthen customer relationships and drive loyalty.

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CX University Participates in World CX Day 2016

PHILADELPHIA, PA – October 11, 2016 – As the Customer Experience community gathers to celebrate CX around the world, CX University participates in webinar and promotions. World CX Day is organized by the Customer Experience Professionals Association (CXPA).

To kick off CX Day, CXU founder and CEO, Mohamed Latib moderated a compelling webinar about Cross Cultural CX in global practices. Guest speakers for this webinar include CXU’s partnered company leader, Amit Chakrapani from CRMA Asia along with Stephanie Davis from Microsoft and Jane Treadwell-Hoye from Epifani.

Key takeaways from the webinar include expert experiences about working with international and culturally diverse customer segments as well as the pressing need to elevate local evangelists who can best tap into the needs and desires of the customers.

In addition to the webinar event, CX University celebrated CX Day with offering newly designed free sample of the CXU-designed CCXP Practice Test. This sample offers 60 questions that covers the 6-Core Competencies of Customer Experience. The CCXP Practice Tests offered by CXU are aimed to help professionals seeking CX certification by taking the exam from CXPA. With the CXPA endorsement, CXU is authorized as a training provider.

Watch the full length presentation here:

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