CX University Talks at Mumbai Global Summit
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The Nine Golden Rules of CX Success: Rules 4-6

December 16, 2024 No Comments

Explore the transformative power of psychological safety and employee engagement in enhancing customer experience (CX) in this insightful article. Part two of a three-part series on “The Golden Rules of CX,” it emphasizes the need for organizations to build a culture where employees feel safe to innovate and express their ideas without fear of retribution. Highlighting examples from industry leaders like Google, Netflix, and Salesforce, the article illustrates how fostering transparency and trust can lead to improved customer interactions and overall business success. Discover how breaking down silos and prioritizing employee happiness can fuel exceptional CX and drive organizational growth.

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rochat school partnership

CX University and Rochat School of Business Switzerland Partner to Offer New Customer Experience Specialist (CXS) Certificate Program in Spanish

December 10, 2024 No Comments

Announcing a new partnership between CX University and Rochat School of Business Switzerland to launch the Customer Experience Specialist (CXS) certificate program in Spanish. This innovative program offers high-quality training for Spanish-speaking professionals, focusing on key areas of customer experience. The CXS program combines flexible online learning with industry-recognized certification.

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Arabic customer experience training

CX University Partners with CRM Middle East to Launch First-Ever Online Customer Experience Training in Arabic

November 6, 2024 No Comments

CX University (CXU), a leading provider of online Customer Experience (CX) education, has partnered with CRM Middle East to introduce the first comprehensive online CX certification program delivered entirely in Arabic. This collaboration aims to address the growing demand for specialized CX skills in the Middle East region. Set to launch towards the end of

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CX University Talks Customer Centricity at Global Summit in Mumbai

PHILADELPHIA, PA – April 28, 2016 – CX University’s founder and CEO, Mohamed Latib, spoke at a global summit on Customer Centricity in Mumbai, India this month. The topic of his presentation was on customer centricity as a key facilitator to customer experience (CX). His multimedia presentation was live-streamed from Philadelphia.

The topic of customer centricity has sparked international attention in the recent years, leading to the global summit in Mumbai. Dr. Mohamed Latib has been an expert in customer experience (the encompassing discipline of customer centricity) for over 30 years, with a background as a consultant, professor, and business executive. Throughout Dr. Latib’s presentation, he emphasized the pivotal role customer centricity plays in the entire customer experience.

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