CX University Talks Customer Centricity at Global Summit in Mumbai
PHILADELPHIA, PA – April 28, 2016 – CX University’s founder and CEO, Mohamed Latib, spoke at a global summit on Customer Centricity in Mumbai, India this month. The topic of his presentation was on customer centricity as a key facilitator to customer experience (CX). His multimedia presentation was live-streamed from Philadelphia.
The topic of customer centricity has sparked international attention in the recent years, leading to the global summit in Mumbai. Dr. Mohamed Latib has been an expert in customer experience (the encompassing discipline of customer centricity) for over 30 years, with a background as a consultant, professor, and business executive. Throughout Dr. Latib’s presentation, he emphasized the pivotal role customer centricity plays in the entire customer experience.