CX University and Rochat School of Business Switzerland Partner to Offer New Customer Experience Specialist (CXS) Certificate Program in Spanish
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CX University and Rochat School of Business Switzerland are excited to announce their new collaboration to offer the Customer Experience Specialist (CXS)TM certificate program in Spanish. This strategic collaboration merges CX University’s expertise in online education with the international prestige of Rochat School of Business Switzerland, delivering top-tier customer experience training for both English and Spanish-speaking professionals. 

The program has been enriched by the contributions of Mauricio Alanís, a distinguished Customer Experience specialist in the Spanish-speaking world. Alanís has ensured the inclusion of relevant examples and videos that reflect the business context of companies in Latin America, enhancing the program’s applicability and value.

This new offering underscores their commitment to providing accessible, high-quality education that meets the diverse needs of professionals across the globe.

Program Highlights:

  • The CXS program focuses on key areas of customer experience, including strategy, customer-centric culture, organizational adoption, metrics and measurement, experience design, and voice of the customer.
  • Participants will have access to 5 online courses over a duration of six months, allowing for flexible, self-paced learning.
  • Upon completion of the program and passing the certification assessment, students will receive the globally recognized Customer Experience Specialist (CXS)TM certificate, issued by Rochat School of Business Switzerland.
  • The program will be delivered entirely in Spanish, tailored to meet the needs of the Spanish-speaking market.

“We are thrilled to partner with Rochat School of Business Switzerland to bring our CXS certification to the Spanish-speaking world,” said Dr. Mohamed Latib, Founder and CEO of CX University. “This collaboration, enriched by the detailed contributions of Mauricio Alanís, will empower customer experience professionals in Spanish-speaking countries to access world-class training and significantly advance their careers”

Carlos Güereca, Dean of Rochat School of Business Switzerland, added: “This partnership with CX University perfectly aligns with our mission to offer high-quality international programs. The Customer Experience Specialist (CXS)TM certificate in Spanish will be a valuable addition to our portfolio of online offerings.”

“This certificate program addresses a growing demand within the Spanish-speaking community, eager for advanced training in this challenging field,” said Mauricio Alanís, associate of Dr. Latib for this program.

The Customer Experience Specialist (CXS)TM program in Spanish will be available starting after the new year, 2025. Interested individuals can find more information and register at CX University.

About CX University:

CX University is a global leader in professional development and certification in Customer Experience, offering high-quality online programs for professionals.

About Rochat School of Business Switzerland:

Rochat School of Business Switzerland is a higher education institution based in Switzerland that offers accessible international online business programs.

Click here to learn more about Rochat School of Business Switzerland.