CX University, a leading global trainer of Customer Experience (CX) professional development, is proud to announce a strategic partnership with The Bridge Academy, Indonesia’s premier CX consulting and training company. This collaboration aims to enhance CX competencies among Indonesian professionals by integrating global best practices with localized insights.
The Bridge Academy, renowned for its commitment to advancing CX standards in Indonesia, offers a range of services including training, consulting, and certification programs tailored to various industries. Their initiatives, such as the Indonesia CX Summit 2025, have played a pivotal role in promoting global CX standards within the local business community.
Through this partnership, Indonesian professionals will gain access to CX University’s comprehensive curriculum, which emphasizes the development of emotional connections with customers to foster loyalty and drive business growth. The collaboration will offer a suite of online training, including programs that prepare individuals for official certification as a Customer Experience Specialist (CXS)™, designed to equip learners with the essential skills to excel in the evolving CX landscape.
“This partnership marks a significant milestone in our mission to elevate customer experience standards in Indonesia,” said Lismaryanti, M.M. of The Bridge Academy. “By combining our local expertise with CX University’s global perspective, we are poised to deliver unparalleled value to businesses seeking to enhance their customer engagement strategies.”
The partnership is expected to benefit a wide range of professionals, from contact center managers and CX strategists to business leaders aiming to embed customer-centricity into their organizational culture. By leveraging the strengths of both institutions, the partnership aspires to cultivate a new generation of CX leaders capable of driving sustainable business success.
About CX University
CX University has empowered over 30K professionals in over 115 countries to deliver exceptional Customer Experience through online training and its globally recognized Customer Experience Specialist (CXS)™ certification. With a focus on practical application and strategic insight, CX University empowers professionals to deliver exceptional customer experiences that drive loyalty and business performance.
To learn more about Customer Experience Specialist (CXS)™ certification, visit CXU’s site: https://cxuniversity.com/certifications/
About The Bridge Academy
The Bridge Academy is Indonesia’s leading CX consulting and training company, committed to enhancing Customer Experience standards across various sectors. Over the years, The Bridge Academy has successfully helped many companies and organizations enhance service strategies and strengthen customer loyalty. Through innovative programs and strategic partnerships, The Bridge Academy equips organizations with the tools and knowledge necessary to thrive in a customer-centric marketplace.
For more information about The Bridge Academy, visit https://www.thebridge.id/
