CX University and McFadden Strategies Form Strategic Alliance to Advance Customer Experience Excellence
Categories
Cxuniversity & CIB Egypt

How CX University is Helping Shape Egypt’s Future Workforce

August 6, 2025 No Comments

Our exciting partnership with Commercial International Bank brings customer experience training to 18,000 students Picture this: You’re sitting in a classroom in Cairo, and suddenly you realize the skills you’re learning today could change not just your career, but your entire country’s business landscape. That’s exactly what’s happening right now through our partnership with Commercial

Read More »
customer experience training asia

CXUAsia and The Hong Kong Management Association Forge Strategic Partnership to Advance CX in Asia

June 3, 2025 No Comments

CX University, Asia (CXUAsia), a global leader in Customer Experience (CX) education and training, is pleased to announce a strategic partnership with The Hong Kong Management Association (HKMA), a premier provider of professional development and executive education in Asia. This collaboration marks a significant milestone in advancing Customer Experience awareness and capability across Hong Kong

Read More »
Customer Experience certification South Africa

CX University Partners with Customer Experience Institute South Africa to Expand Global Reach and Empower CX Professionals Across the Continent

May 22, 2025 No Comments

CX University is proud to announce a strategic partnership with the Customer Experience Institute South Africa (CXI-SA), a collaboration that marks a significant milestone in our mission to develop customer experience (CX) professionals worldwide. Through this partnership, South African professionals now have access to CX University’s globally recognized, fully online training programs, designed to equip

Read More »

CX University, a global professional development organization in Customer Experience (CX) professional training and development, and McFadden Strategies, a distinguished consulting firm specializing in customer-centric marketing and employee experience, announce a strategic partnership aimed at modernizing CX standards and innovation.

This collaboration brings together CX University’s online training programs, including the globally recognized Customer Experience Specialist (CXS)™ certification, with McFadden Strategies’ industry acumen, particularly in the telecommunications sector.

“By joining forces with McFadden Strategies, we’re creating a powerhouse of CX knowledge and practical application,” said Dr. Mohamed Latib, Founder and CEO of CX University. “This partnership will enable organizations to not only learn about CX best practices but also implement them effectively, driving tangible business results.”

Suzanne McFadden, Founder of McFadden Strategies, commented, “Our combined strengths will provide clients with unparalleled resources to transform their customer and employee experiences. We’re excited to offer tailored solutions that address the unique challenges of various industries, especially telecommunications.”

Key value propositions of this partnership include:

  1. Access to globally recognized CX training and certification programs
  2. Comprehensive frameworks to align organizational strategy, culture, and innovation with customer-centric principles
  3. Tailored methodologies for the telecommunications industry
  4. ROI-centric approach to quantify the financial impact of CX initiatives
  5. Expertise from a consortium recognized for thought leadership in the CX field

This partnership is timely, as organizations increasingly recognize the critical role of Customer Experience in establishing sustainable competitive advantages. By integrating CX University’s pedagogical excellence with McFadden Strategies’ applied industry insights, the partnership aims to equip professionals with the requisite competencies to establish and maintain market leadership in their respective sectors.

About CX University

CX University is a global leader in online Customer Experience training, dedicated to developing experience practitioners worldwide. CXU has achieved a Net Promoter Score of +92 in 2025 and was honored with the 2022 Impact Award from CXPA for its global influence on CX practices.

About McFadden Strategies

McFadden Strategies, LLC is a women-owned enterprise offering strategic consulting services to enhance business performance through customer-centric marketing and exceptional employee experiences. Founded by Suzanne McFadden, the firm leverages over 25 years of expertise in marketing, customer experience, and communications, with particular emphasis on the telecommunications industry.