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Issue 6: Lahore at the Beginning Theme: Human kindness expressed through trust, dignity, and belonging shapes who we become. Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from…
Issue 5: The Grandeur of Lawrence College Theme: Foundational Truths in CX, EX, and Human Experience Design Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from our professional…
Issue 4: December 2025 Theme: Learn to read patterns in chaos Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us of the way…
Issue 3: November 2025 Theme: My Liberation Odyssey – Lessons in Leadership Courage Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us…
Issue 2: October 2025 Theme: The Fire in My Hands – Lessons on Experience, Dignity, and Trust After school, I’d attend religious classes taught by a teacher who wore his authority like a second skin. He didn’t just expect obedience; he demanded submission. He kept a long, flexible bamboo cane within reach, and he wielded…
Issue 1: September 2025 Theme: CX Lessons from Being Othered by Injustice – Experience, Dignity, and Inclusion Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it…
We were warned last year that Artificial Intelligence (AI) is set to revolutionize customer experience in 2024, shaping various trends that major companies are tracking. Now that we’re knee deep into the year, let’s take a look at how AI’s impact on customer experience can be evaluation, sifting through several key areas: personalization at scale,…
In today’s digital age, businesses are on a mission for fresh, exciting ways to connect with their customers and craft unforgettable, personalized journeys. One such approach that is gaining traction is hyper-personalization. This cutting-edge strategy goes beyond traditional personalization techniques that you may be using now by leveraging advanced technologies to create highly individualized interactions…
Best Practices for Measuring Campaign Success In today’s complex marketing landscape, the ability to analyze omnichannel data effectively is essential for businesses seeking to measure the success of their marketing campaigns. By leveraging best practices in omnichannel data analysis, organizations can gain valuable insights into the impact of their marketing efforts across various touchpoints, leading…
Customer experience (CX) has taken center stage, reshaping the way businesses engage with their audience. The rise of omnichannel experiences has revolutionized the traditional customer journey, offering a seamless and integrated approach across various touchpoints. This shift has not only redefined the customer experience but has also empowered businesses to create more personalized and meaningful…
Unlock the advantages of specialized training companies for online professional development programs. Discover how cost-effectiveness, tailored programs, and tiered approaches drive employee engagement, improve customer experience, and meet key KPIs.
Unlock the Power of Customer Experience Certification: Enhance your career prospects with a valuable customer experience certification. Discover the wide-ranging benefits it offers to individuals at all levels, from beginners to seasoned professionals. Join the ranks of certified customer experience specialists and professionals and gain an edge in any industry. Explore the possibilities today!
Discover the advantages of earning graduate credits and degrees online for busy professionals. Explore how education has evolved since Covid-19 and why finding the right program, like CX University’s partnership with accredited institutions, is crucial for motivation, appropriate challenges, and successful completion.
