CX University Talks at Mumbai Global Summit
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Foundational Truths in CX, EX and Human Experience Design

January 10, 2026 No Comments

  Issue 5: The Grandeur of Lawrence College Theme: Foundational Truths in CX, EX, and Human Experience Design Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from our professional

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Learn to read patterns in chaos

December 15, 2025 No Comments

  Issue 4: December 2025 Theme: Learn to read patterns in chaos Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us of the way

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Customer Experience Specialists - Online CX Training

People vs. Technology: Why CX Transformation Requires Both

December 12, 2025 No Comments

This blog explores how true CX transformation happens only when organizations unite human capability, disciplined operating models, and AI-powered technology, revealing why people and platforms must work in tandem to turn insights into meaningful, measurable action. Customer experience leaders everywhere face a familiar, maddening reality:They invest in great tools, but transformation stalls.They invest in training

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CX University Talks Customer Centricity at Global Summit in Mumbai

PHILADELPHIA, PA – April 28, 2016 – CX University’s founder and CEO, Mohamed Latib, spoke at a global summit on Customer Centricity in Mumbai, India this month. The topic of his presentation was on customer centricity as a key facilitator to customer experience (CX). His multimedia presentation was live-streamed from Philadelphia.

The topic of customer centricity has sparked international attention in the recent years, leading to the global summit in Mumbai. Dr. Mohamed Latib has been an expert in customer experience (the encompassing discipline of customer centricity) for over 30 years, with a background as a consultant, professor, and business executive. Throughout Dr. Latib’s presentation, he emphasized the pivotal role customer centricity plays in the entire customer experience.

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