CX University Talks at Mumbai Global Summit
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Leadership Under Uncertainty: Bold Choices that Build Belonging

November 3, 2025 No Comments

  Issue 3: November 2025 Theme: My Liberation Odyssey – Lessons in Leadership Courage Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us

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CX Lessons from Lived Experiences

October 7, 2025 No Comments

Issue 2: October 2025 Theme: The Fire in My Hands – Lessons on Experience, Dignity, and Trust After school, I’d attend religious classes taught by a teacher who wore his authority like a second skin. He didn’t just expect obedience; he demanded submission. He kept a long, flexible bamboo cane within reach, and he wielded

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CX University Talks Customer Centricity at Global Summit in Mumbai

PHILADELPHIA, PA – April 28, 2016 – CX University’s founder and CEO, Mohamed Latib, spoke at a global summit on Customer Centricity in Mumbai, India this month. The topic of his presentation was on customer centricity as a key facilitator to customer experience (CX). His multimedia presentation was live-streamed from Philadelphia.

The topic of customer centricity has sparked international attention in the recent years, leading to the global summit in Mumbai. Dr. Mohamed Latib has been an expert in customer experience (the encompassing discipline of customer centricity) for over 30 years, with a background as a consultant, professor, and business executive. Throughout Dr. Latib’s presentation, he emphasized the pivotal role customer centricity plays in the entire customer experience.

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