Mapping Customer and Employee Journeys [INFOGRAPHIC]

rochat school partnership

CX University and Rochat School of Business Switzerland Partner to Offer New Customer Experience Specialist (CXS) Certificate Program in Spanish

Announcing a new partnership between CX University and Rochat School of Business Switzerland to launch the Customer Experience Specialist (CXS) certificate program in Spanish. This innovative program offers high-quality training for Spanish-speaking professionals, focusing on key areas of customer experience. The CXS program combines flexible online learning with industry-recognized certification.

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CX journey mapping no longer lives within the confines of just customer journeys – organizations and practitioners have to expand their scopes to include employees as well since the two groups are so interconnected. Read and explore this infographic to learn more.mapping journeys infographic
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