Mapping Customer and Employee Journeys [INFOGRAPHIC]

  Issue 3: November 2025 Theme: My Liberation Odyssey – Lessons in Leadership Courage Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us

Issue 2: October 2025 Theme: The Fire in My Hands – Lessons on Experience, Dignity, and Trust After school, I’d attend religious classes taught by a teacher who wore his authority like a second skin. He didn’t just expect obedience; he demanded submission. He kept a long, flexible bamboo cane within reach, and he wielded

Issue 1: September 2025 Theme: CX Lessons from Being Othered by Injustice – Experience, Dignity, and Inclusion Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it