Why Take the CX520 Mastery Series?
In today’s competitive business landscape, exceptional customer experience (CX) isn’t just a luxury—it’s a necessity. CX Professionals help build loyalty, advocacy, returning customers. Companies are investing more than ever in CX professionals who can design, implement, and optimize experiences that drive loyalty and revenue.
The CX520 Mastery Series is your gateway to becoming a certified expert in customer experience. This self-paced, online course empowers you with the essential skills, strategies, and frameworks to lead CX initiatives with confidence and authority.- Gain industry-recognized certification – Earn the Customer Experience Specialist (CXS) ™ credential to enhance your credibility and set yourself apart.
- Master essential CX skills – Learn to create strategies, measure success, and build a customer-centric culture. .
- Advance your career – Stand out for promotions, new job opportunities, or leadership roles in CX.
- Self-paced learning – Six months of online access to complete the course at your convenience.
What You’ll Learn
The CX520 Mastery Series is structured into five expert-developed modules, covering every critical aspect of customer experience:
- CX521 Strategy in Action – Develop and execute CX strategies that drive measurable business impact.
- CX522 Culture and Accountability – Build a strong, customer-first culture across your organization.
- CX523 Metrics and Analysis – Measure CX success with key data insights and analytics.
- CX524 Improvement and Design– Use design thinking to continuously refine and enhance customer experiences.
- CX525 Voice of the Customer & Intelligence– Leverage customer insights to shape strategic decisions.
Who Should Enroll?
This course is ideal for:
- CX professionals looking to gain a formal credential and advance in their careers.
- Marketing & Customer Success leaders who want to influence revenues, profits, cost reduction, and easy customer acquisition and retention.
- Business owners & entrepreneurs aiming to differentiate their brand through outstanding CX.
- Consultants & strategists seeking a deeper understanding of customer behavior.
FAQs
Everything you need to know
For any issues regarding logging into your courses, navigating the learning management system, or completing your courses, please contact us at in**@**********ty.com
You should receive the email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder and then contact us at in**@**********ty.com
Clear the cache on your computer in case your computer is trying to remember an old password. Check to make sure you correctly copied the username and password you were given. Remember the credentials are case sensitive. If you are still not able to log in, contact the Chief Learning Office at ad***@**********ty.com. Do not request a password reset on the CXU website.
Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.
After you log in with the credentials you received from us, click on “Home” at the top of the navigation page. On the left side of the page, you will see “Account”. Click on “Change password” to create a new password. Be sure to click the “save” button at the bottom of the screen.
You must complete the applicable online course program. (No charge for the exam.)
You must score 80% or higher on the Customer Experience Specialist (CXS) TM exam, in which you will have 2 hours to complete a 50-question, online multiple-choice exam.
We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.
Also, offer group discounts for five or more seats.
Reviews
Well organized training. Good use of my time.
Certification.
Clear information.
Self-study is not for everyone, but I appreciate the materials and especially the support I received along the way from Sue.
The flexible learning model and the supportive admin. Thanks Sue!
Great lessons.
Great lessons. Interesting.
Great coursework.
Clear and concise CX lessons. Easy to learn in an efficient manner. Excellent support when I needed it.
Very explanatory.
The topics covered are very rich and are very important for any customer service personnel.
Practical examples and ideas to use.
Great activities.
The CX concepts covered in the CX500 course are current and the material has enhanced my CX KSA's while inspiring me to delve deeper into CX strategies.
Easy to understand materials.
Intuitive system and concise materials.
Interactive activities.
A lot of readings and it is easy to follow.
Simple, easy to understand program. This is a quick way to learn about CX and get certified.
An easy process to get set up and gain access to the materials.
Great range of materials, practical examples, bite size learning for busy students.
It provides a better understanding of what customer experience is and how important it is for business sustainability.
Engaging materials that enlightened me on CX.
Quick way to learn CX concepts.
Well-designed course with a variety of activities.
Current materials and CX ideas I can use today.
An amazing learning experience so far. I really enjoyed how the course was structured and the great information that were introduced in the form of readings and in videos. Thank you CX University.
Straight to the point and well structured.
Informative and helpful course for my job in CX.
Easy to understand.
CXPA recognized training.
CXPA recognized training. Easy to understand.
The content is great.
The content is great and delivered in an interactive mode.
Current resources and great explanation of how theory is translated to every day application in business.
Very interactive lessons.
Easy to do with all the videos.
Easy.
Content is good, more interactive lessons with less reading would be nice.
Informative, current materials.
The course provides a better understanding and actionable insights of the VoC and how best to apply them in the interest of the customer and business.
Helpful format and activities.
The content is relevant and covers the important aspects of a customer's experience. A couple of the videos are outdated, yet the messaging was still valuable.
The course materials provide comprehensive guidance, enabling any customer experience (CX) professional to deliver exceptional customer experiences.
Very detailed and videos help for the training.
Great understanding content.
Great training to foster customer satisfaction and leading to repeat business relationships, also to see that my CX team can learn and get better at.
Relevant
The modules are insightful and extensive, they provide relatable content on CX, and one with some experience in CX can relate to the contents of the module. It also has exposed me to part of CX I did not have so much insight into
Presentation is very detailed and relevant to my space.
The insights into Customer experience are great. The course content—articles and videos—is sufficient, and having access to these course items makes it super easy for me to relate them to my daily work activities.
It has exposed me to part of Customer Experience, that I was not privy to.
It opens mind, one should know and understand their positions as they interact with customers at daily basis. we are working because we have customers to serve, this is to apply our selves during working hours, everywhere while we interact with people. know and understand the voice of customer for growth and learning.
Very current references.
It's a lot of reading
Up to date resources that are helpful in my current CX position.
Current and useful resources
It helps us grow and learn how to understand what our customers go through during the process of interacting with our services.
Practical CX ideas that I can use now.
Content was great.
Current and useful resources for the CX practitioner.
I think the course covers a holistic view of Customer Experience and the importance of why companies need to put customers first!
"I highly recommend CX University—it’s packed with practical, easy-to-apply tools for improving customer experience.
Theoretical complexity exists but interesting as well.
Excellent content, good pace of learning.
Good, complete information from different sources.
Great material.
Great.
Training is relevant.
Good content. Industry Articles. Self-Paced.
Useful, interesting materials.
Timely information however there is need for more videos.
I would most likely recommend CX University because of the valuable insights and practical tools for enhancing customer experience. The program is well-structured, engaging, and equips participants with strategies that can be directly applied in real word situations. It's especially useful for professionals looking to elevate their skills and make a meaningful impact in their roles.
CX helps us in our day-to-day performance at work. It’s the best course that every employee should take in order to enhance customer satisfaction; it will also help us to retain customers. This course needs to be done not only by specific employees but everyone in a company from CEO going down to the last employee.
Very helpful
Good mix of information, but still condensed to a good message. Like the mix out of text, articles, videos and interactive sessions.
The information was practical and useful.
Current CX cases and examples.
Current CX information I can use in my job today.
Great an insightful content that can be applied on the job.
Suzan very responsive and accommodating to the student needs. Much appreciated.
Great course, very informative.
Easy to follow and well-informed course.
Great content to leverage for transformation and operational CX programs.
Easy to navigate system. Good, practical CX examples and explanations.
Great course, lots of useful info and at a steady pace.
Practical course.
Relevant examples and current CX insights.
Relevant examples and current CX insights.
Useful and recent information on CX.
This course has been an eye opener for me and lessons i have learnt will only be a building block of much to learn in CX.
This course has been an eye opener for me and lessons i have learnt will only be a building block of much to learn in CX.
The content is great but I'm missing more multimedia resources.
Useful and recent information on CX.
Intuitive navigation and clear directions. Information is easy to understand.
Intuitive navigation and clear directions. Information is easy to understand.
The materials and information shared is excellent. It has been a very inclusive and eye opening experience for me thus far.
The materials and information shared is excellent. It has been a very inclusive and eye opening experience for me thus far.
Extremely informative concepts.
Excellent course organization.
Excellent course organization.
The support that I have received so far in pursuing this area of study has made it very easy and attainable for me.
It enhances our knowledge on how to interact and treat our customers.
Useful CX information.
Helpful and concise materials that are important to my CX career.
Informative.
Current, practical CX insights.
Self-paced learning and practical content.
Good clear content at a good pace
Relevant and practical content
Engaging CX case studies and materials.
Interesting materials.
It opens up one's mind, it makes you know and understand our customer journey and how best one can enhance CX in order to increase customer satisfaction.
Relatable
Already i have referred 2 employees before i could start, George (in Kasane) and Gofaone (in Serowe) all in Botswana
Current and practical CX information.
Great content that is relevant in CX
Relevant examples and current cases.
Real time and current applications to current scenario and business environment.
Insights training and materials. A new world of CX training.
It provided real life practical examples in successful/unsuccessful organizations to support the theory of CX, demonstrating the value of the learning.
Good content.
Easy to understand content and videos.
Practical CX information I can use in my current job.
Even if the course is more written then video, it still has a lot of good info, good structure and puts everything in place. You can leave with a great plan for a perfect CX strategy.
This is the first online course I have taken where it was easy to read all of the materials online. Practical CX materials.
Good and engaging content on CX strategy.
Current information.
Content and ease in accessing.
Very strong information. Is getting better and better. Thank you!
Clear, concise information.
The info is very good, nothing new so far ( I just passed the first part of the 5 parts), maybe the terminology but the principles I know them, I like that is fast and easy to get the info, I was expecting for more video course with experts, not videos crop from other courses, but is good! Also is a big+ that we can have a certification from you and also that you are an Authorized training provider for CCXP. That is the main reasons I took the course. Thank you!
Easy to understand program.
Current, helpful course.
Insightful and career changing course.
Valuable information for all sectors.
Interesting and relevant materials.
Excellent course so far.
The information that I get throughout the courses and the interactive and diversity of learning tools are very interested that leads to an exciting way of learning.
I am not very analytical but great explanations.
Wholesome content, case studies and practice questions.
Practical and current materials.
Well organized course that was easy to understand.
Informative introduction to CX concepts. Well done.
Excellent class.
Content and videos are great.
Clear and relatable content.
Wholesome and relatable content.
Rich and relatable content.
Interesting cases and relevant examples.
Relevant content material.
The course content, topics and evaluation tests are relevant to the current Customer Experience landscape.
Relevant and interesting material, and simple dashboard.
Mostly easy to navigate the site, relevant and interesting material, responsive staff when I have questions.
I am learning and enjoying the information.
CX University brings CX alive to their students.
Excellent learner support. I got help as soon as I needed it, even on weekends and holidays.
It verifies and validates my current knowledge and identifies areas to improve.
It does what is says on the tin.
Easy to understand.
Informative.
Current CX information.
Great platform to learn on.
Useful platform to learn on.
Great videos.
Good course.
Good customer support.
Good platform to learn on.
Helpful and relevant CX materials.
Interesting materials.
Very informative.
A wealth of information.
Useful materials.
Excellent variety of activities to support CX learning.
Content was very informative.
Very practical.
Content is extremely informative.
Engaging course.
There is a lot to learn, but also i get to practice and use the information i just learned. Many examples and stories.
Videos that help better understand the materials that we read plus doing activities to help practice the information that we learned.
Helpful materials.
Course is very detailed and reveals key insights into the CX discipline.
Because of the practical information and guidelines that are provided in the courses. After finishing a course, I feel more confident to apply what I have learned in real life, instead of having generic theories that I don't know how to implement in real life situations.
Very very insightful and interesting, I do enjoy it.
The courses are insightful, it broadens your knowledge on client experience.
I enjoy it , the content is very rich.
Good mix of content.
Rich readable content and interesting activities.
Course provided a broad view of CX in companies.
The customer support was timely and professional. I appreciated the help I received from Sue.
Rich content.
Highly responsive team for clarifications and enquiries.
Easy to navigate and great examples.
Although online, the learning experience is interactive and practical.
The practice in practical application was fantastic. It really helped the content 'hit home' for me.
Excellent customer experience. I appreciated the rapid and professional help I received.
Helpful materials and CX insights.
Relevant course materials.
Up to date materials.
Easy to understand information. Outstanding customer support.
I would recommend CX University to all my friends, especially those working with customers directly to learn the different facets of Customer Experience.
Great activities.
Current CX information presented in an easy to learn format.
Well-designed course.
Current and useful materials.
Helpful CX materials that I can use in my job.
Interesting contemporary materials.
Helped me understand the CX concepts. Quick way to learn CX basics.
Very current articles and information.
Materials are useful in my career.
Interesting, up to date materials.
The information is relevant and useful to implement even in my day-to-day work activities.
I appreciate the instructional support. The activities and videos are useful.
There is a lot of reading, but I'm learning a lot!
There is a lot of reading, but it’s interesting.
Great activities.
Easy to understand materials. This is a great way to quickly learn CX basics and become certified.
Responsive team and interesting materials.
Impactful course.
Quick and easy to understand course.
Practical course.
Helpful and relevant content.
The materials are interactive and presents real life scenarios.
A lot of valuable information about customer and employee relations.
Super informative!
Test was challenging, but I made it!
Good activities and useful materials.
I appreciate the help I received in finishing these courses.
Relevant and useful information.
It was challenging and I've learned a lot!
The videos made the concepts easy to understand.
Liked the videos and variety of activities. Very intuitive navigation.
The articles are interesting, but I would love to have short summaries in case I don't have time to read them.
Very useful information. Enlightening content.
Great information for a modern CX program.
So far, the articles and activities have been great.
Useful, interesting materials, and informative tests.
Great videos and articles.
Good content.
Very practical information I can use in my job.
Great course. A quick way to learn a lot about CX.
it is excellent.
Great courses.
Very useful information.
Very helpful information.
Useful and enriching content.
I have never received more personalized and responsive help in an online course. Excellent customer experience!
Great concepts and information. I wish the references were more current.
I consider this course has helped me to improve my knowledge and awareness in costumer experience. This will not only help me in my studies but also in my near labour future. From my point of view, this course is helpful and necessary to improve my skills in this area.
The materials are easy to understand and practical.
Great course to have the full view of the cx and this definitely will help to improve.
Great self-paced materials. Easy to understand.
I enjoyed the videos and activities. Very informative.
Useful readings and activities.
Interesting course.
Informative videos.
It is very interesting content!
I enjoyed the activities and videos. Wish there were more videos.
very simple to access & user friendly online.
EASY TO PRACTICE.
Informative activities and videos.
Interesting videos.
Good activities and videos.
Interesting information, but I wish there was less reading.
Very practical course with great examples for me to use in my job.
I liked the videos. Made it easier to understand.
Informative and interesting course.
Great course. I wish we could highlight notes in the course.
It is educative and exciting.
Great course.
Interesting information, but it was difficult for me to read the long articles.
Plenty of information on CX metrics and measurement. Excellent activities to illustrate how to use various measures.
Interesting materials.
Very easy to understand explanation of CX metrics. I now understand these important measures.
Relevant information for my current and future jobs.
The course will help me in my career.
It is excellent.
The content and various forms in which it is presented keeps me engaged and I am learning a lot.
The course had a lot of relevant information for my career.
This was my favorite section on the entire course. I enjoyed VOC and metric lessons.
As member of customer experience team, it would be great if we can learn more about this.
It was so useful, thank you.
Very useful content and knowledge. We can see how far our company run the CX department and improve it better.
It is a very useful knowledge for those who want to do CX in their company.
There was a lot of reading, but I glanced over it and remembered the important parts. I feel like I'm learning a lot.
Professional content, deep understanding on the subject.
very relevant content and easily understood.
It is very easy to understand and got so many insights about CX.
It is very informative, and I have learned a lot just in the first chapter.
I've learned a lot about the customer experience, what it is and most importantly how to measure it.
To improve the CX department.
Highly informative with many real world examples.
To improve the understanding of metrics.
It was very informative and digestible.
It's a complete set of knowledge about CX and easy to understand.
Useful information.
They some insightful learning materials for individuals who want to provide excellent customer experience to theirs customers.
It helps you to understand better how to start building the CX department and how to build the team and how to run the department.
It helps you to be more understand about CX world.
It's really good to gain CX knowledge.
Useful videos and activities.
The materials were easy to understand.
Information on culture was useful and interesting.
The materials were easy to comprehend.
Supporting texts and videos were helpful.
Supporting texts and videos help to understand the concept presented.
Useful information in an easy to understand format. I liked the videos the best. The articles were a bit long for me.
The lessons have been great and all CX professionals should take this course.
Well organized course that presented useful information.
Good content.
It has been an interesting path of learning for me.
It has been easy for me to understand.
It's beneficial for those who want to learn a deeper knowledge in CX.
I learned a lot in a short period of time.
I enjoyed the videos and activities.
Interesting materials.
Very insightful course.
It is informative and eye opener to our current system and know how.
Valuable course.
It is very motivational.
Simple and informative information.
Learned a lot.
It's informative.
I AM SO RELAXED AND COMFORTABLE WITH THE MATERIALS USED THROUGHOUT THE COURSE. THEY ARE SIMPLE AND EXPLICIT TO EACH TOPIC.
I AM MOSTLY COMFORTABLE WITH THE VIDEOS.
I AM SO VERY SATISFIED WITH A EVERYTHING.
All the materials used were simple and very practical to my learning.
I have acquired major knowledge to support my role and made me see a bigger picture of the CX metrics.
Great learning sessions.
Insightful.
Great content.
Excellent materials.
Interesting videos.
Interesting materials.
The delivery is great.
Extremely insightful.
It’s given greater meaning to my role.
Well-designed course.
I learned a lot in a short period of time.
Great cx materials.
It’s insightful for my line of work.
The course will help me in my current position.
Good content.
This is due to the fact that CX is the best thing that happen to Multi-National Companies.
It's holistic.
Great practical CX content.
Great explanations and selection of content that simplifies understanding even difficult concepts.
It was a lot of reading, but I enjoyed the videos.
Engaging materials.
I learned a lot in a short period of time.
Great learning materials.
It was insightful and a plus for my role.
Has one of the best learning tools.
Relevant information that is very applicable to working in the CX field.
Has the best materials.
Engaging materials.
It has a great deal of materials that can help one understand cx better.
I enjoyed the videos and activities. There was a lot of reading.
The lessons are practical.
The teachings are real life experience.
All the exercise are okay.
Brilliantly simplified subject matter through the use of interactive playbooks, chats, and videos.
GOOD CONTENT.
Insightful.
The content is so educative and full of details that are relevant to day today work.
The content is so useful in the day today of CX role and for management.
The courses are helpful for CX personnel.
The lessons are practical and engaging.
It is very engaging, and resources are well researched.
The videos and activities really helped me understand the concepts.
The arguments and the feeds are excellent, but not really up to date (in most cases before 2020).
I really like that it's self-paced!
Excellent, engaging materials. I learned a lot in a short period of time. I'm excited about earning my CX Specialist certificate!
Excellent activity on leading indicators. I had heard the term before but didn't really understand it.
I feel like I've learned a lot in a short period of time. The narratives, videos and activities helped me a great deal.
Love the illustrations used and so much insights.
Very informative.
Practical and informative materials.
Great insights.
Very refreshing and informative articles and videos. It training process engenders effortless commitment.
The learning materials are very catchy and interesting, and there's a whole lot to learn from the contents in the courses.
The videos are very useful.
The simplification of content, removing the noise, and emphasizing the most important core concepts is accomplished by CXU wonderfully. Kudos to the CXU team for keeping the content of each module up to date as well as simple to understand for the learner which helped develop concrete concepts and understanding of the subject.
Insightful.
Ease of use & Flexible; can manage time as needed.
INSIGHTFUL.
Very impactful and full of knowledge a course this is.
Well-structured coursework and interactive modules. The end of module tests also really help to revise learnings.
Have a wide range of learning materials.
Easy and very informative.
I would love to recommend CXU to a friend or colleague due the outstanding and quality of the Training materials that I have read through and which have helped me to understand what customer experience is all about.
Interesting materials and great instructional and admin support.
They were very useful.
The delivery and quality of the content make it not only meaningful, and practical, but also enjoyable.
Very informative and I like the self-paced approach.
The content is rich and the learning interface is user friendly.
Interesting interactive activities.
Great videos.
Great content and support. easy to use system.
I liked the variety of instructional materials. I feel like I learned a lot in a short period of time.
I am francophone and wish the courses also had a French option.
Easy to understand activities and informative videos. I learned a lot during the course.
Easy to understand!
The content is very helpful.
Enough materials and videos.
Helpful insights.
Enough materials.
Useful information.
Interesting information.
Nice videos and activities.
Easy to understand and follow.
Good information.
Interesting and useful activities.
Helpful information.
This chapter, "Experience Design....' I found very good.
Nice.
Because the materials shared are very helpful.
Quality training material.
Detailed Training Materials.
It's educative with a lot of instructional resources.
Interesting materials presented in a clear, concise format.
Robust Training Structure. In depth Training Modules.
Excellent.
Rich content and expertise provided.
I find here more insights for my daily jobs. I understand really why i am here in UBA and will better drive CX strategies.
Many great insights, a lot of real-life illustrations, seems to be current, a very complete training.
Many great insights, a lot of real-life illustrations, a very complete training.
its wonderful.
Very interesting information.
Very enlightening information about linking CX to ROI.
Great videos and activities.
Study materials are self-explanatory and easy to comprehend.
Because these courses give details and example to drive CX strategies.
Very detailed Information and Knowledge sharing which is targeted to clear the concepts of the learner, rather than focusing on situational-based training.
very insightful, informative and practical.
The videos and activities were interesting ways for me to understand the material. The user support was outstanding.
Because there is a lot to learn from there.
Very useful for anyone want to institutionalize the CX in their Organization.
Every step is explained in details and reading/video material so insightful.
The material is very useful and insightful. If I may Add, for this module some of the reading was exhaustive. 98 pages articles etc.
Very Important for CXO.
All course materials are well articulated.
Contents were easy to understand.
Informative and useful content.
The course content is enlightening.
I like going at our own pace.
Enjoyable course.
Explicit sessions.
It has good teaching modules.
I enjoyed the self-paced lessons.
Informative materials.
The course used norepinephrine interactive videos.
Great activities and videos.
Interesting course.
It's very useful for every person who would like to put in place a CX Strategy in a company.
Great information about implementing changes as well as obtaining frontline feedback.
Because it’s made the course explainable enough.
Very good materials for anyone who is willing to learn about customer experience. I would encourage changing some of the materials to most up to date. As I noticed the some of the articles are from 2012. I would like to thank Sue for her EXCELLENT customer service.
I enjoyed the interesting materials. A lot of information is covered quickly.
Learned about employee engagement.
Great course content and materials.
It has very useful tips/materials for doing better a CX Job or to put in a place a strong CX Team in an organization.
I purchased the CX bundle and so far have found the material to be abundant and very useful. It is nice to have it bundled without having to locate and source the material.
Well detailed reading materials.
Very engaging activities and easy to understand narratives. The tests are challenging, but fair.
The course is very detailed.
Easy to understand content and informative videos and activities.
Great information.
READING MATERIALS.
I think the most important aspect for me is the quality of the content and how CXU managed to filter the right information necessary for one to groom their skills and apply the same knowledge practically and to prepare themselves for the CCXP Exam.
I learned a lot and the course positively impacted my career.
Interesting course. The videos and activities were informative.
Reading material is applicable and tests help you review your acquired knowledge and where you need to improve.
The videos and activities are clear and informative. The tests are challenging but gave me confidence.
The videos and activities helped me understand the content.
Useful mix of activities, readings, and videos. This was an effective way for me to learn.
Well written course.
In depth information given.
Useful course!
This course provided a thorough resource on CX, and I would recommend this to anyone who is looking to start their careers in this field.
The self-paced course was detailed and concise. I enjoyed the activities and videos.
The short narratives, videos, and activities were useful to me in learning new CX principles.
Enjoying the course material and well-paced.
The self-paced materials were easy to complete.
Interesting and helpful empathy activities. I learned a lot in a short period of time.
The course is very interesting, the reading support is very extensive. Interactions and videos are good and should be more in order to be more engaging.
Great content.
Very friendly staff.
The information is comprehensive, easy to digest and manageable.
I've found the study material to be of good quality so far; plus easy to read and understand. I have also enjoyed the videos and research documents. They are good reinforcement.
Interesting materials. I'm learning a lot about CX.
Great and applicable content!
Delivery method and supplemental resources provided.
I really enjoyed the activities and short videos. Not a fan of reading articles, but I quickly reviewed and saved them for later use.
Easy to understand format. I learned a lot in a short period of time.
Interesting material in a self-paced format that is very convenient.
The self-paced lessons make it easy for me to learn CX while working at a demanding job.
Informative activities and readings.
Interesting and informative lessons.
The self paced lessons make it easy for me to learn CX while working at a demanding job.
The training is quite extensive and removes many pre-conceived notions one might have about CX.
Great information.
The self-paced learning with a variety of activities helped me learn CX concepts quickly. The support from CXU was great. When I needed help, I got it quickly.
Good content, really enjoyed VOC components.
The online materials were easy for me to understand. The variety of materials--narratives, videos, activities, and articles helped keep me engaged.
Great content.
The narratives, videos, and activities were very helpful in this self-paced online course.
The mix of online materials--videos, activities, and articles helped me learn at my own pace.
Interesting videos and activities. I would prefer less reading.
Excellent content. Very insightful and thought provoking. Have been challenged on rethinking my organization’s CX strategy.
Easy to understand narratives and interesting activities and videos.
I like the way you combine articles/videos from different organizations and your theory portion.
Same reasons as in previous courses.
Interesting materials.
Enjoyed the materials.
The Course involves many White papers.
Excellent customer experience. I always received prompt, professional, and friendly help as soon as I needed it.
The videos explain complex concepts in a brief amount of time. The activities are engaging.
Useful and actual information about most important topic to each organization.
Great Information.
Informative course and interesting materials. I appreciated how quickly I could complete the lessons.
Insightful and practicable courses.
Great activities and videos that helped me understand CX concepts and principles.
The learnings are beneficial for CX practitioners.
Great articles and concepts, taught in small modules with repetition of major themes.
Well written course with great activities and videos.
It is a decent course with a lot of reading.
I learned so much from this module and see the value in sharing that with co-workers.
I'm enjoying the content and the interaction.
The customer experience is always excellent! The course was well designed and easy to understand. I really appreciated the help I received when I didn't understand something.
the site is user friendly.
Informative content
The articles were challenging but informative. I really enjoyed the activities and videos. No matter what your learning style, there are activities, readings, etc for you.
Well organized lessons with interesting articles, videos, and activities. I learned PX strategies I can use immediately in my career.
Great articles Great videos.
Great practical content!
Interesting course.
Very helpful activities and videos. There was a lot of reading!
The videos were great! They really helped me understand the CX terms and concepts.
I would like to have interactive classes.
The CXU team is so friendly, and they are trying their best to make the information clear for everyone.
Well designed course with concise and informative instructional materials. I really enjoyed the videos and activities. Great customer experience. I needed assistance and received it quickly and professionally.
Informative.
The lessons were informative and interesting. The materials are relevant to my current and future positions. I felt that the videos and activities were helpful.
The interactive activities are instructional and entertaining. They are a great way to learn concepts and processes quickly.
The practice tests are too long to keep focus, but overall I am very satisfied with all of the information provided throughout the course.
I learned so much about culture and how it impacts organizations! The videos, articles, and activities were informative and enjoyable.
Such good information in the course, but still not crazy about the long quizzes.
I never even thought about experience design before this course. There are so many applications in my job.
Simple, and easy to use, diverse documents but you should filter your documents for students to study more conveniently.
Amazing customer experience! The support and encouragement was exceptional.
The content is very thorough and has already helped me adjust my mindset, provide ideas, and feedback to my higher-ups, and provide a better overall customer experience to our customers.
Great lessons.
The measurement tools and methods were clearly explained. I fully understand these concepts now.
I love the videos and activities. Concise and interesting way to obtain new information.
Great course! I really enjoyed the videos and activities.
The course has good resources and materials, along with practical examples.
This course is above and beyond all that I expected. Quality content and relatable case studies/examples.... I couldn't ask for more.
Well designed, interesting course.
Informative course! Easy to follow activities.
Great videos and instructional materials.
I enjoy the different types of modules available to me.
Well organized materials. I feel like I learned a lot.
It's user friendly.
Great activities and videos! I appreciate how several different instructional methodologies are used in presenting the materials.
Easily understood course.
Incredibly relevant materials, examples, and reinforcement of learning objectives.
Very complete covering all disciplines mix of reading, videos.
Certification seemed like the next logical step toward upping my CX game. CXU was an incredibly practical and affordable solution for getting my mind around CX disciplines. The CXU courses are designed to make you dig into CX competencies and consider how to apply them at your company. Not only did the CXU courses make me feel ready for my certification exam, they truly helped me leap forward in my business acumen. I passed the CCXP exam with a 91%.
Appreciative and Grateful, Jason T. Morris, CCXP
Excellent resources and easy to understand concepts relating to real-world experience.
Real world experience and clear resources.
References are valuable and clear.
I really enjoyed the videos and articles. The activities were informative and fun!
Relevant and helpful content.
It's user friendly.
Informative Good videos Good content.
A good variety of activities, videos, and readings. The different learning modalities presented helped me learn effectively.
I appreciated the interesting and informative materials.
Challenging exam questions. The tests made me review, rethink, and learn. Very interesting articles.
COVERING THE BROAD SCOPE OF CX RECOGNISED CERTIFICATION BY CXPA
Interesting course.
Exceptional course! I felt like I learned a lot.
Very informative articles and activities!
The material is updated to reflect current reality, specifically COVID19 impact in CX across all industries. Also loved the AI and the Future video of top CEOs sharing their vision on AI for the humankind.
Great activities and videos. Lots of interesting articles. Challenging course test. I think I really learned more than I thought I had.
I enjoy the variety of media used to convey the message.
Because lessons are very clear and structured in a way that you can immediately put key learnings into practice.
I learned so much in these courses. I feel that I can apply what I learned in my current position.
Enjoyed the material and the tools.
This is one of the few forums with accredited or recognized certification for customer experience. The content is very rich and so adaptable, and is an excellent option for persons taking their customer experience management careers to the next level.
Excellent course design. The support was there when I needed it the most.
Excellent customer experience!
The tests are challenging and well designed to assist me in passing the CXS and CXPA certification exams.
Very informative activities and articles.
very insightful.
great course!
Useful tools.
Interesting articles and activities.
I learned an enormous amount of CX concepts and practical tips in this course. Well done!
Very interesting activities. They made it simple for me to learn the CX concepts.
I appreciated the well written and informative articles and narratives.
The activities and videos were great! I learned a lot.
This series of courses helped me a great deal. The narratives were concise. The activities and videos were informative. The tests were challenging and effective. I really appreciated the prompt and professional instructional support. Great customer experience! Thank you!
The lessons makes me memorize in a natural way, which was interesting.
Test are challenging and will help me prepare for the CCXP and CXS.
I appreciated the fun and informative lessons. Excellent articles will help me now and in the future.
Very helpful.
Overall the material was good to absorb and prepare for the test.
The activities really helped me understand what a brand is and how it should be aligned with the CX strategy.
great training
Very informative program.
Good study material and things to understand overall Customer Insight & Understanding.
Well organized program. The activities and articles helped me quickly learn many CX concepts
Very informative activities. The readings were also interesting and have added to my CX library.
This was the most informative and enjoyable course I have ever taken online.
Very interesting course. I feel that I learned a lot in a very short period of time. The activities were well done.
Well designed course. It gave me a lot of information and issues to think about.
Fantastic videos and activities.
I feel that the materials and tests are preparing me for the CXPA and CXS exams.
The videos and activities were fun and informative. They made complex concepts easy to understand.
Very informative program.
Overall information this competency is great and need more videos or podcast before we attempt the practice test.
Overall the material was good to absorb and prepare for the test.
Substantially increase level development
The activities really helped me understand what a brand is and how it should be aligned with the CX strategy.
great training
Overall study material was relevant and good to understand the topics, videos and playbooks, very much liked the course materials, but one suggestion, please add more videos of interactions on each topics for people who understand quickly via visual learning.
Good study material and things to understand overall Customer Insight & Understanding.
Well organized program. The activities and articles helped me quickly learn many CX concepts.
Articles were informative. I really enjoyed the activities.
Very informative activities. The readings were also interesting and have added to my CX library.
The material so useful and the NLS , CES explained by attractive way , I like it , and i am very happy from this section
Well done! I enjoyed the articles and videos.
The activities were very helpful. I also enjoyed the videos. I am a visual learner so these materials were effective for me
I learned a great deal about CX. The informational text and activities were useful to me. I also enjoyed the videos. Everything was easy to understand
Great course with excellent customer experience.
Well written course. I learned a lot very quickly.
I really enjoyed the activities. They helped me understand very complex CX concepts.
Excellent learning experience.
Awesome course. The activities, articles and videos were informative.
The wealth of resources makes it easy to understand all concepts. Plus ease of use
Great content!
The end of the course test really pushed me to master the material in the class. I didn't realize how much I had learned!
Good information that helps to learn about the competencies of CX
Great course!
Very well done course! I really enjoyed the current articles. I felt that the information was up to date and relevant to my work.
The 2020 Word of Mouth Strategies were excellent! This is something I can use immediately in my career.
Really useful material and insights. Would like to see more e-learning and interactive content to bring it to life and embed learning to score a 9 or 10.
Excellent course! It has a good balance of foundational materials and current research.
The course test was very challenging, but fair. I believe I learned a lot of CX concepts that I can use at work.
very helpful information
Very useful materials. Thanks for a great experience.
The course test was very difficult, but I surprised myself with how much I learned!
Thank you for a great course. I really enjoyed the videos and activities.
I appreciated the help I received with my course when I needed it. Excellent customer experience.
Excellent course! I feel that I learned a lot. The examples were relevant and interesting.
Good mix of readings and videos that tie in some great insights on CX strategy
Informative narratives, videos, and activities. I learned a lot that I can use in my current position.
Informative materials!
I enjoyed the course very much.
I learned a lot from the activities and videos. Well done.
I am enjoying the course and find it very informative
Interesting material.
The videos helped me understand complex CX concepts.
The course test was difficult, but made me think of everything I had learned.
The videos and activities were helpful to me. I learn best through interactive and audio methods.
The test was very difficult for me, but I feel that I learned a lot by taking it and reviewing the questions and answers.
The understanding of customer service, voice and what the customer experience is invaluable.
Very helpful and understandable Thank you!
This is a well designed course. It is perfect for a working professional with limited time.
Very informative and interesting activities.
It's good information
The course was very helpful in my current position. It is helping me grow as a CX professional.
The articles were interesting. I enjoyed the activities and videos. They were very easy to understand.
Very good information
This was very informational...I liked the videos!!
Really in depth
Excellent course.
Well organized, detailed course. Excellent presentation of CX concepts.
The course was interesting and informative. I learned strategies I can use right now in my job.
I learned a lot from the Course test. The questions were difficult, but made me think about CX from every angle.
It is very impactful
Informative content and very relevant.
Very informative and relevant content
I have started seeing value.
High volume of relevant content. Easy navigation through the courses.
The course was great. The test was tough, but fair. I feel that I learned a lot.
The activities were very interesting. I really liked the videos and case studies.
The course is easy to understand yet comprehensive. The activities and videos are excellent.
Excellent course. The concepts presented are ones that I can use today in my career.
Very relevant
Great course! I really learned a lot from the activities.
The test questions were very challenging, but I learned a lot. Great course!
Very informative course. The activities were helpful to me.
This course gave me important skills and knowledge that I can use today in my career.
Amazing course. The materials were interesting and informative.
This is a new domain for me and it is interesting to read the importance of CX and how it can be achieved. This online covers so many nuances that one needs to bear in mind before indulging in the CX concept - it is a vast subject and I am glad CX University is making the content available for one and all! If one is interested in learning and implementing CX methodologies, then this is where you go! Thanks!
Well designed course. The articles and videos were informative. I especially enjoyed the activities.
Very useful, relevant and comprehensive
The course was very challenging, but well worth the effort. I learned a lot.
Excellent course. The videos and activities were great.
I learned a lot from this course. The videos and activities were a great help in helping me learn.
The activities and videos were very useful and informative.
Testimonials
What Our Students Have Said...
"The CX500 series by CXU provided me with the knowledge that I needed to kickstart my career in CX. Not only was the course a thorough overview, but I was also so excited to uncover new topics each day. The team at CXU is also so encouraging, and guided me throughout my learning journey. I will always be grateful for this course, the team, and now my certification."
Diya Nambiar, Customer Experience Advocate
Hume City Council, Australia
"I’m happy to share that I’ve obtained a new certification: Customer Experience Specialist (CXS) TM from CX University! The experience was enlightening, and I’m excited to implement all the knowledge I’ve gained into my role at Virtual Latinos. I'm also looking forward to making greater contributions to the Customer Experience Professionals Association (CXPA) as well. "
María Elisa Acero, CXS, Chief Experience Officer
Virtual Latinos
" I highly recommend this course to anyone seeking to elevate their CX knowledge and make a real impact. Whether you’re new to CX or a seasoned professional, the CX500 series, coupled with CX University’s outstanding support, is a winning combination."
Duong Viet Tung, Chief Operations Officer
akaBot, FPT Corporation, Vietnam
"Thank you so much Sue (Mettlen) and thank you for your patience and encouragement. You have really been amazing on what turned out to be a long journey."
Tafadzwa Mudekunye
Zimbabwe
"This class series has been fantastic and actionable! Thank you all so much. Thanks so much for all the training – I learned so much."
Rebekah Knapp
AT&T
"My overall experience with CXU was amazing, I learned a lot of new information and useful tools to put into practice right away."
Alejandro Mejicanos, CX Manager
Grupo TRT
"Happy to report that I passed my CCXP exam this afternoon on my first attempt! Thanks again for the great course and insightful feedback. I really felt prepared going into it and the results speak for themselves."
Eric Riley, Senior Analyst, Marketing
Royal Canadian Mint
"Certification seemed like the next logical step toward upping my CX game...The CXU courses are designed to make you dig into CX competencies and consider how to apply them at your company."
Jason T. Morris
CCXP
"I had a lot of fun with the CXU Customer Experience Course...So glad I had the opportunity to take this class and look forward to learning more in the future."
Jery Rosas
CEC Planning Coordinator
"I'm thrilled to have successfully completed my Customer Experience Specialist (CXS)™ certification!... Thank you to the CXU program for this fantastic opportunity."
James DiMambro, CXS
Apple Inc
Testimonials from our Partners at Bupa Arabia
I am sharing an unsolicited, unexpected, and deeply meaningful LinkedIn post. Nothing was requested, nothing prompted. These reflections emerged organically from the learning experience itself.
This is the kind of sentiment that makes our work at CXU profoundly gratifying.
When leaders express how our programs have shaped their thinking, elevated their practice, or inspired new possibilities, it reaffirms why we do what we do.
We are genuinely thrilled to see our work contributing to a transformational leadership culture—one where people are committed to growth, disciplined in their craft, and determined to make a meaningful difference.
We are enablers, catalyst for impact, a partner in capability building, and a community that fuels excellence.
And when our colleagues take the time to share their appreciation publicly, it speaks volumes about the value and purpose behind our work.
Developing
Experience makers
Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:
✅️ Transformative Education: Comprehensive and engaging online courses with options for certification and graduate college credits.
✅️ Industry Impact: Awarded by CXPA in 2022 for making a significant mark on the CX profession.
✅️ Global Reach: Building a vibrant community of CX professionals worldwide - 50K+ learners in over 120+ countries trained.
✅️ Industry Leader: Recognized as a top CX certification program by TechTarget, CX Lead, rethink CX, and LaunchNotes.
56% of CEOs identified CX
as #1 strategic focus
Source: Gartner, 2024
of customers are willing to pay
more for great customer experience
Source: The CXi Report, 2021
80% of businesses now
primarily competing on CX
Source: Gartner, 2025
Earn your Certification as a
Customer Experience Specialist (CXS)™
Level up your CX career today.
- Earned for successful completion of the CX Specialist Program online courses independently.
- Showcases that you passed the online Certification Exam.
- Elevates your professional standing and the standards of excellence by bringing fullness to the CX discipline.
- (CXS)™ available in Spanish, French, Arabic, German
Developing Experience Makers
CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.
Advancing the CX Discipline
CXU is partnered with Moravian University to give learners access to six MBA or MHA credits.
Trusted By
Why Earn the CXS ™ Certification?
This course is ideal for:
- 📈 Staying ahead in a booming industry – Companies are prioritizing CX expertise, and certified professionals are in high demand.
- 🏆 Gaining a competitive edge – A recognized certification strengthens your résumé and credibility.
- 💡 Increasing your impact – Drive business growth by implementing CX strategies that lead to measurable success.
- 📊 Boosting your earning potential – CX leaders with certifications often command higher salaries and leadership roles.
- Invest in Your Future – Enroll Today!
Your Success in CX
is Our Passion
Our mission is more than education—it’s about empowering your future. We exist because the world needs CX leaders who can influence business performance.
When you join us, you’re not just gaining knowledge—you’re gaining a mentor, a guide, and a lifelong support system to help you rise.
- Build deep CX expertise
- Master real-world application
- Accelerate your career
- Drive business success
