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90 Days Roadmap to CCXP Customer Experience certification

90 Days Roadmap to CCXP

$1,046.25

Save 25% now through June 15! With this course you will be prepared to confidently pass the CCXP exam and ramp up your CX career, fueled by the latest research and grounded in proven expertise and best practices.

SKU: 90DAYSCCXP622 Category:

Description

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Take your career to the next level with professional training in Customer Experience and certifications to prove your mastery and skills!

The 90-Days Roadmap to CCXP program will immerse you in a short-term professional development cohort with access to online, independent study courses, live training and discussions with other colleagues, expert guidance from our certified CX specialist, and lots of preparation to sit for the CCXP exam.

  • Understand the CX discipline
  • Certified by CX University
  • Convenient, anytime and anywhere learning
  • Collaborative study group
  • Guidance from certified expert(s)

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June cohort now open for registrations!

Kickoff date is June 22nd. See the calendar below for specific meeting times:

22-Jun CX 700 series 90 Days to CCXP Kickoff–Zoom 1:00 PM -2:30 PM ET
29-Jun CX 701 Strategy Review Session–Zoom 1:00 PM – 2:30 PM ET
6-Jul Office Hours Office Hours 1:00 PM – 2:00 PM ET
13-Jul CX 702 Culture Review Session–Zoom 1:00 PM – 2:30 PM ET
20-Jul Office Hours Office Hours 1:00 PM -2:00 PM ET
27-Jul CX 703 Organization Adoption Review Session–Zoom 1:00 PM – 2:30 PM ET
3-Aug Office Hours Office Hours 1:00 PM -2:00 PM ET
10-Aug CX 704 Metrics Review Session–Zoom 1:00 PM – 2:30 PM ET
17-Aug Office Hours Office Hours 1:00 PM – 2:00 PM ET
24-Aug CX 705 Design Review Session–Zoom 1:00 PM – 2:30 PM ET
31-Aug Office Hours Office Hours 1:00 PM – 2:00 PM ET
7-Sep CX 706 VOC Review Session–Zoom 1:00 PM – 2:30 PM ET
14-Sep Office Hours Office Hours 1:00 PM – 2:00 PM ET
21-Dec Last Access to System Last Access

 

 

CXPA Recognized Training Provider

You will be fully prepared to earn your certifications as a Customer Experience Specialist (CXS)™ and a Certified Customer Experience Professional (CCXP).*

  • Achieve your career goals
  • Contribute to your company KPIs
  • Establish a customer obsessed culture
  • Build enduring relationships
  • Drive transformation

*The CCXP certification is offered exclusively through the Customer Experience Professionals Association (CXPA). You must qualify independently to sit for the CCXP exam. CX University is a Recognized Training Provider for the CCXP and CXPA.

84 reviews for 90 Days Roadmap to CCXP

  1. Anonymous Customer –

    The information was presented in a clear, concise manner. I learned a lot in the blended format. I appreciated that I could work on the materials at my own pace, but also had the opportunity to discuss concepts with the instructors and other students.

  2. Anonymous Customer –

    Informative and interesting course.

  3. Anonymous Customer –

    Insightful and educative, relates to the current trends.

  4. Anonymous Customer –

    I like that its online, and self-paced. I liked the variety between articles, videos and even interactive games that give you a hands on practice preparing for the certification.

  5. Anonymous Customer –

    Learnt new concepts in practical manner because of examples used so I can easily implement.

  6. Anonymous Customer –

    Very insightful.

  7. Anonymous Customer –

    Well researched, deep and insightful.

  8. Anonymous Customer –

    I love the lessons.

  9. Anonymous Customer –

    Very professional group and the learning modules are well structured and makes for easy learning. Language is user friendly.

  10. Anonymous Customer –

    I like the blended format.

  11. Anonymous Customer –

    The customer experience in the course is fantastic. I received prompt help seven days a week when I needed it. The assistance is sincere and helpful. The Zoom sessions helped me fully understand the material online.

  12. Anonymous Customer –

    Relevant and timely.

  13. Anonymous Customer –

    Very informative materials.

  14. Anonymous Customer –

    The videos and activities were helpful.

  15. Anonymous Customer –

    Indepth coursework: Practical lessons.

  16. Anonymous Customer –

    Rich content and relevant examples operating in the current dynamic world.

  17. Anonymous Customer –

    Great customer experience and timely support.

  18. Anonymous Customer –

    Great content and supplemental materials.

  19. Anonymous Customer –

    Detailed content that was easy to read and comprehend. I really enjoyed the videos and activities.

  20. Anonymous Customer –

    I am learning so much and am stretching myself — even being in the CXM field for 6+ years. This whole course is tying all aspects of CXM together for me. Can’t wait to experience/learn from the other sessions.

  21. Anonymous Customer –

    Professional institution, relevant material to every industry, future-forward, constant and sincere support.

  22. Anonymous Customer –

    It is enriched with content which relate to the current trends and happenings.

  23. Anonymous Customer –

    Very informative and interesting. I have learnt so much in the short time that I have done this course.

  24. Anonymous Customer –

    I have learnt so much in a short space of time. its informative and relevant to how I would like to reinvent myself post Covid 19.

  25. Anonymous Customer –

    I am learning so much. Great mix of reading and videos — the tests that show which ones we get wrong are so valuable.

  26. Anonymous Customer –

    Great content, excellent underlying instructional design. The every other Thursday meeting are a value add.

  27. Anonymous Customer –

    Very insightful content and very enriching.

  28. Anonymous Customer –

    Informative course.

  29. Anonymous Customer –

    Amazing instructional and admin support. The Zoom sessions were informative and engaging. The after-hours support was prompt, friendly and professional. Great customer experience!

  30. Anonymous Customer –

    This was the best online course I have ever taken. The mix of online materials and bimonthly Zoom reviews helped me understand complicated material very quickly. The instructional support was awesome! The interactive reviews with the instructors were helpful and informative.

  31. Anonymous Customer –

    Great information to view and read and even if the colleagues never take the CCXP exam, they will learn a lot of conceptual and practical knowledge to improve their CX work.

  32. Anonymous Customer –

    Excellent customer experience. Quick help when I needed it.

  33. Anonymous Customer –

    Enjoyed the videos to enhance theory to real world scenarios.

  34. Anonymous Customer –

    The interactive Zoom sessions keep me accountable for finishing my work.

  35. Anonymous Customer –

    Well-structured course and responsiveness of the academic staff.

  36. Anonymous Customer –

    Well-structured course.

  37. Anonymous Customer –

    Practical materials and supportive staff.

  38. Anonymous Customer –

    The blended format works well for me.

  39. Anonymous Customer –

    A wealth of information shared on how to apply the CX pillars to increase profitability and real examples shared market leaders for us to bench mark.

  40. Anonymous Customer –

    Relatable content.

  41. Anonymous Customer –

    Student paced learning and instant results to gauge self for success.

  42. Anonymous Customer –

    These blended courses were very enjoyable. The instructors were knowledgeable and inclusive. I feel like I learned a lot in a short period of time. The after-hours support was amazing!

  43. Anonymous Customer –

    The mix of online learning and Zoom reviews were effective for me. I enjoyed the facilitators’ discussions and felt that the ongoing technical and instructional support even on weekends and holidays was exceptional.

  44. Anonymous Customer –

    The content of the course is practical, the delivery method is convenient and flexible, the lecturers are very approachable and willing to assist, are knowledgeable and inclusive.

  45. Anonymous Customer –

    Interesting activities and readings.

  46. Anonymous Customer –

    The interactive Zoom reviews help me more completely understand the online lessons. The course makes good use of my time. If I can’t attend the Zoom reviews, I receive a video of the session and the slides used.

  47. Anonymous Customer –

    I really like the new model and mix of office hours and instructor led discussions to reinforce learnings and key takeaways.

  48. Anonymous Customer –

    Nice usage of videos to reinforce.

  49. Anonymous Customer –

    The interactive sessions complement the online materials. I appreciate both instructors sharing their experience and ideas.

  50. Anonymous Customer –

    Great mix of online and facilitated classes by instructors.

  51. Anonymous Customer –

    Great mix of online and facilitated classes by instructors.

  52. Anonymous Customer –

    Informative session.

  53. Anonymous Customer –

    Well-constructed course. Easy for me to complete in a short amount of time. Blended format was very effective for me.

  54. Anonymous Customer –

    The insights I am getting are a game-changer.

  55. Anonymous Customer –

    Excellent review classes and the support I received was amazing.

  56. Anonymous Customer –

    The Zoom sessions were very helpful in understanding the materials and how to take tests. The very responsive after-hours assistance was most appreciated.

  57. Anonymous Customer –

    Great, informative, and very insightful…CX University team is very supportive.

  58. Anonymous Customer –

    I think CX University made some great improvement in the level and amount of information provided to support the topic/module. There was a good mix of readings, interactive exercises, and videos to support the topic.

  59. Anonymous Customer –

    Enjoyed the interactive sessions. The self-paced portions were helpful given my schedule.

  60. Anonymous Customer –

    Thank you, CX University, for a super fun and effective 90-days journey to this certification. You guys rock!

  61. Anonymous Customer –

    The interactive review sessions are effective. They keep me on track and accountable for my learning. The real life examples from the instructors are very beneficial. When I was falling behind, the gentle reminders and offers of help really kept me focused and motivated. I believe the customer experience is outstanding.

  62. Anonymous Customer –

    Self-paced learning Content is always available for reference Well packaged scenarios to drive the point home.

  63. Anonymous Customer –

    Learnt new CX concepts I didn’t know about.

  64. Anonymous Customer –

    Professional and deep knowledge.

  65. Anonymous Customer –

    Great content.

  66. Anonymous Customer –

    The combination of self-paced, online work and interactive sessions with the instructors and other students works well for me. The format keeps me on track and accountable!

  67. Anonymous Customer –

    Interesting articles.

  68. Anonymous Customer –

    It is a low-pressure course to gain the knowledge needed for certification.

  69. Anonymous Customer –

    Great material that explained complex CX concepts.

  70. Anonymous Customer –

    The content was easy to follow, well-structured and presented. I loved being able to work at my own pace so I can meet the other demands on my time. The web-portal navigation is slightly challenging, I found myself clicking around to locate the ‘My Courses’ page but otherwise was easy to use. I didn’t personally review the weekly emails or videos (lack of time) but I imagine that they can be helpful for those who need to go back and revisit/review discussions.

  71. Anonymous Customer –

    I enjoyed the online materials and the interactive review sessions. I passed the CXS on my first try and feel confident about my upcoming CCXP.

  72. Anonymous Customer –

    Quality learning materials and a very interactive team to help you through the courses.

  73. Anonymous Customer –

    The biweekly interactive sessions were valuable to me in learning CX. The online materials were easy to understand and I benefited from constant support from the instructors.

  74. Anonymous Customer –

    The interactive sessions were helpful in preparing me for the CXS and CCXP.

  75. Anonymous Customer –

    Great learning material and I enjoy the biweekly gatherings.

  76. Anonymous Customer –

    Engaging materials and effective practice test interactive reviews.

  77. Anonymous Customer –

    So far, a solid foundation. Also some valuable resources in the form of articles from CX consulting firms.

  78. Anonymous Customer –

    Informative and relevant content.

  79. Anonymous Customer –

    This course provides an excellent preparation for both the CXS and CCXP. The narratives, articles, videos, activities, and Zoom sessions provide an excellent foundation in CX.

  80. Anonymous Customer –

    The personal experiences shared by both facilitators were very informative and helpful to me. It’s one thing to read about CX, it’s another to learn from someone’s lived experience. Great course.

  81. Anonymous Customer –

    Based on what lessons I have completed thus far, I believe the course material to be very helpful for anyone trying to better understand Customer Experience as well as prepare for the exam.

  82. Anonymous Customer –

    I appreciated the interactive sessions that supported the online courses. The support help every day from the learning team was amazing.

  83. Anonymous Customer –

    Challenging tests that will prepare me for the CCXP and CXS.

  84. Anonymous Customer –

    Certification seemed like the next logical step toward upping my CX game. CXU was an incredibly practical and affordable solution for getting my mind around CX disciplines. The CXU courses are designed to make you dig into CX competencies and consider how to apply them at your company. Not only did the CXU courses make me feel ready for my certification exam, they truly helped me leap forward in my business acumen. I passed the CCXP exam with a 91%.

    Appreciative and Grateful, Jason T. Morris, CCXP

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