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90 Days Roadmap to CCXP

$1,046.25

Early bird 25% off savings until Nov. 28th. With this course you will be prepared to confidently pass the CCXP exam and ramp up your CX career, fueled by the latest research and grounded in proven expertise and best practices.

SKU: 90DAYSCCXP125 Category:

Description

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Take your career to the next level with professional training in Customer Experience and certifications to prove your mastery and skills!

The 90-Days Roadmap to CCXP program will immerse you in a short-term professional development cohort with access to online, independent study courses, live training and discussions with other colleagues, expert guidance from our certified CX specialist, and lots of preparation to sit for the CCXP exam.

  • Understand the CX discipline
  • Certified by CX University
  • Convenient, anytime and anywhere learning
  • Collaborative study group
  • Guidance from certified expert(s)

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December cohort now open for registrations!

Kickoff date is December 5th. See the calendar below for specific meeting times:

5-Dec CX 700 series 90 Days to CCXP Kickoff–Zoom 12:00 PM -1:30 PM ET
12-Dec Office Hours Office Hours 12:00 PM – 1:00 PM ET
19-Dec CX 701 Strategy Review Session–Zoom 12:00 PM – 1:30 PM ET
26-Dec Office Hours Office Hours 12:00 PM – 1:00 PM ET
2-Jan CX 702 Culture Review Session–Zoom 12:00 PM -1:30 PM ET
9-Jan Office Hours Office Hours 12:00 PM – 1:00 PM ET
16-Jan CX 703 Organization Adoption Review Session–Zoom 12:00 PM -1:30 PM ET
23-Jan Office Hours Office Hours 12:00 PM – 1:00 PM ET
30-Jan CX 704 Metrics Review Session–Zoom 12:00 PM – 1:30 PM ET
6-Feb Office Hours Office Hours 12:00 PM – 1:00 PM ET
13-Feb CX 705 Design Review Session–Zoom 12:00 PM – 1:30 PM ET
20-Feb Office Hours Office Hours 12:00 PM – 1:00 PM ET
27-Feb CX 706 VOC Review Session–Zoom 12:00 PM – 1:30 PM ET
5-June Last Access to System Last Access

 

 

CXPA Recognized Training Provider

You will be fully prepared to earn your certifications as a Customer Experience Specialist (CXS)™ and a Certified Customer Experience Professional (CCXP).*

  • Achieve your career goals
  • Contribute to your company KPIs
  • Establish a customer obsessed culture
  • Build enduring relationships
  • Drive transformation

*The CCXP certification is offered exclusively through the Customer Experience Professionals Association (CXPA). You must qualify independently to sit for the CCXP exam. CX University is a Recognized Training Provider for the CCXP and CXPA.

178 reviews for 90 Days Roadmap to CCXP

  1. Anonymous Customer (verified owner)

    I enjoyed the blended format. The discussions during the review sessions were interesting.

  2. Anonymous Customer (verified owner)

    Useful course. I learned a lot.

  3. Anonymous Customer (verified owner)

    Good content, ability to go back and review. Cohort allows for interaction.

  4. Anonymous Customer (verified owner)

    Excellent content, teacher knowledge and team organization.

  5. Anonymous Customer (verified owner)

    Very engaging sessions, practical illustrations and examples that are easy to follow through and understand.

  6. Anonymous Customer (verified owner)

    I enjoyed the videos and activities.

  7. Anonymous Customer (verified owner)

    Detailed explanation and review.

  8. Anonymous Customer (verified owner)

    The combination of short narratives, videos on major topics, and interactive activities made learning easy and efficient for me. The safe and supportive learning environment helped me succeed. Thanks for the quick and attentive support when I needed help but was afraid to ask for it!

  9. Anonymous Customer (verified owner)

    I enjoy the combination of live sessions and self-paced online work. The customer experience is exceptional. Whenever I need help, it is only an email away.

  10. Anonymous Customer (verified owner)

    I appreciated the supportive environment in the journey mapping class. I now feel empowered to make customer journey maps for my organization.

  11. Anonymous Customer (verified owner)

    Excellent instructors – would like to see some sample journey maps included in this section – or a sample role play or focus group demonstration. Real-time Google reviews and other reviewing apps need to be included in social – FB is too dated in this section.

  12. Anonymous Customer (verified owner)

    Topics well explained.

  13. Anonymous Customer (verified owner)

    The scope and content of the course, the support and follow up from the CXU team, especially Sue!

  14. Anonymous Customer (verified owner)

    Informative materials. I appreciated the videos and activities which helped me understand the concepts. Great customer experience. The timely study tips and help with staying on track were useful.

  15. Anonymous Customer (verified owner)

    High engagement.

  16. Anonymous Customer (verified owner)

    Rich Content.

  17. Anonymous Customer (verified owner)

    I like the blended format. The Zoom review sessions help me stay focused on completing my work. The instructional support 24/7 is excellent.

  18. Anonymous Customer (verified owner)

    Exciting and insightful.

  19. Anonymous Customer (verified owner)

    Easy to understand materials. The activities and videos made complex concepts accessible.

  20. Anonymous Customer (verified owner)

    Knowledge gain.

  21. Anonymous Customer (verified owner)

    In-depth information.

  22. Anonymous Customer (verified owner)

    Detailed and helpful materials.

  23. Anonymous Customer (verified owner)

    Great content that covers CX core competencies.

  24. Anonymous Customer (verified owner)

    Great instructional materials and personalized help and support when I needed it most. I felt that the CXU learning officer knew when I needed help even before I did. She helped me get through my classes.

  25. Anonymous Customer (verified owner)

    The structured lessons, variety of video and reading and check-ins are valuable and interesting.

  26. Anonymous Customer (verified owner)

    Helpful instruction.

  27. Anonymous Customer (verified owner)

    I enjoyed the authentic examples the facilitators presented. The online review sessions helped me stay on schedule for completing this course.

  28. Anonymous Customer (verified owner)

    Now the process is coming through.

  29. Anonymous Customer (verified owner)

    Detailed.

  30. Anonymous Customer (verified owner)

    Very detailed.

  31. Anonymous Customer (verified owner)

    Well-designed course.

  32. Anonymous Customer (verified owner)

    The activities really helped me understand how to calculate several common metrics.

  33. Anonymous Customer (verified owner)

    Ease of access and quality content provided.

  34. Anonymous Customer (verified owner)

    Very enlightening.

  35. Anonymous Customer (verified owner)

    Endorsed by CXPA as prep form CCXP exam.

  36. Anonymous Customer (verified owner)

    Very foundational and leads to CCXP.

  37. Anonymous Customer (verified owner)

    Very detailed content, great examples, diverse content, and self-paced studies coupled with a great facilitation team.

  38. Anonymous Customer (verified owner)

    I have had very insightful sessions.

  39. Anonymous Customer (verified owner)

    This lesson was very practical and helpful.

  40. Anonymous Customer (verified owner)

    The lessons are very practical in the work environment.

  41. Anonymous Customer (verified owner)

    Exceptional content.

  42. Anonymous Customer (verified owner)

    The content was awesome.

  43. Anonymous Customer (verified owner)

    Enjoyed the content.

  44. Anonymous Customer (verified owner)

    These lessons are practical for anyone in a Customer Experience role.

  45. Anonymous Customer (verified owner)

    I love the content; it is very relevant. The videos also make it easier to digest the information.

  46. Anonymous Customer (verified owner)

    Great activities, videos and articles.

  47. Anonymous Customer (verified owner)

    Great content.

  48. Anonymous Customer (verified owner)

    Clear explanations.

  49. Anonymous Customer (verified owner)

    Material is very useful.

  50. Anonymous Customer (verified owner)

    Provides in-depth knowledge with practical playbooks and facilitation by the facilitators. Facilitators were very knowledgeable and brought the cx to life in various examples.

  51. Anonymous Customer (verified owner)

    Very enlightening & practical.

  52. Anonymous Customer (verified owner)

    Very detailed.

  53. Anonymous Customer (verified owner)

    The training experience was precise and easy to understand.

  54. Anonymous Customer (verified owner)

    I have a deepened understanding of the discipline and now have new ideas for cementing in my organization.

  55. Anonymous Customer (verified owner)

    Engaging activities and Zoom sessions.

  56. Anonymous Customer (verified owner)

    CXPA’s CCXP credential is the industry standard. CX University in endorsed by CXPA.

  57. Anonymous Customer (verified owner)

    Good content, LMS & interactive sessions.

  58. Anonymous Customer (verified owner)

    The lessons are practical.

  59. Anonymous Customer (verified owner)

    The content is relevant and up to date. There is a lot of business cases from various industries.

  60. Anonymous Customer (verified owner)

    Range of material and course content. Quality LMS. Course is well planned; interactive sessions are informative and relevant.

  61. Anonymous Customer (verified owner)

    Good quality material and interactive sessions are relevant.

  62. Anonymous Customer (verified owner)

    Quality of material and interactive sessions.

  63. Anonymous Customer (verified owner)

    Like the self-paced approach.

  64. Anonymous Customer (verified owner)

    Great learnings.

  65. Anonymous Customer (verified owner)

    The ease of access on all learning materials as well as how practical it is for people in CX.

  66. Anonymous Customer (verified owner)

    Expanding knowledge base.

  67. Anonymous Customer (verified owner)

    Provides a focused and discipline approach for CXPA Exam preparation as well as helps users deepen their understanding of the CX discipline.

  68. Anonymous Customer (verified owner)

    It is quite comprehensive and connects a lot of dots.

  69. Anonymous Customer (verified owner)

    Good.

  70. Anonymous Customer (verified owner)

    Complete at own pace, practice tests, ability to review past content.

  71. Anonymous Customer (verified owner)

    It is an eye opener to matters customer experience. I must admit I have gained knowledge on matters customer experience.

  72. Anonymous Customer (verified owner)

    Learnt a lot. came in as a sponge and am truly impressed with the vast knowledge on CX.

  73. Anonymous Customer (verified owner)

    The blended online and Zoom instruction really worked for me. The instructors were knowledgeable and engaging. The instructional support was 7 days a week and amazing!

  74. Anonymous Customer (verified owner)

    The content is very relevant and helpful. The review of the material with the instructors really helps to drive home the concepts.

  75. Anonymous Customer (verified owner)

    The coursework and the instructors experience.

  76. Anonymous Customer (verified owner)

    Practical application, team environment, instructors experience.

  77. Anonymous Customer (verified owner)

    Useful information in a quick format.

  78. Anonymous Customer (verified owner)

    The videos, articles, instructor experience.

  79. Anonymous Customer (verified owner)

    Articles, videos, business cases, and instructor experience.

  80. Anonymous Customer (verified owner)

    Excellent class! The information was fresh and interesting. I enjoyed the interaction of the instructors. The 24/7 support was above and beyond what I have ever received in an online class!

  81. Anonymous Customer (verified owner)

    Relevance in today’s competitive marketplace.

  82. Anonymous Customer (verified owner)

    Because the articles and online cx materials are very insightful and up to date with the emerging trends.

  83. Anonymous Customer

    Informative.

  84. Anonymous Customer

    Well researched, highly applicable content.

  85. Anonymous Customer

    Well-designed course.

  86. Anonymous Customer

    Practical adult learning style.

  87. Anonymous Customer

    Relevancy.

  88. Anonymous Customer

    Rich and enlightening courses.

  89. Anonymous Customer

    very informative.

  90. Anonymous Customer

    self paced. Convenient. Practical and easy to understand.

  91. Anonymous Customer

    Learnings have been very insightful.

  92. Anonymous Customer

    The course outline and content are comprehensive, friendly and informative.

  93. Anonymous Customer

    The information was presented in a clear, concise manner. I learned a lot in the blended format. I appreciated that I could work on the materials at my own pace, but also had the opportunity to discuss concepts with the instructors and other students.

  94. Anonymous Customer

    Informative and interesting course.

  95. Anonymous Customer

    Insightful and educative, relates to the current trends.

  96. Anonymous Customer

    I like that its online, and self-paced. I liked the variety between articles, videos and even interactive games that give you a hands on practice preparing for the certification.

  97. Anonymous Customer

    Excellent explanation of measurement and metrics. Exceptional customer experience. I always received quick and friendly help when I needed it–7 days a week!

  98. Anonymous Customer

    Learnt new concepts in practical manner because of examples used so I can easily implement.

  99. Anonymous Customer

    Very insightful.

  100. Anonymous Customer

    Well researched, deep and insightful.

  101. Anonymous Customer

    I love the lessons.

  102. Anonymous Customer

    Very professional group and the learning modules are well structured and makes for easy learning. Language is user friendly.

  103. Anonymous Customer

    I like the blended format.

  104. Anonymous Customer

    Very insightful rich content.

  105. Anonymous Customer

    The customer experience in the course is fantastic. I received prompt help seven days a week when I needed it. The assistance is sincere and helpful. The Zoom sessions helped me fully understand the material online.

  106. Anonymous Customer

    Relevant and timely.

  107. Anonymous Customer

    Very informative materials.

  108. Anonymous Customer

    The videos and activities were helpful.

  109. Anonymous Customer

    Indepth coursework: Practical lessons.

  110. Anonymous Customer

    Rich content and relevant examples operating in the current dynamic world.

  111. Anonymous Customer

    Great customer experience and timely support.

  112. Anonymous Customer

    Great content and supplemental materials.

  113. Anonymous Customer

    Detailed content that was easy to read and comprehend. I really enjoyed the videos and activities.

  114. Anonymous Customer

    I am learning so much and am stretching myself — even being in the CXM field for 6+ years. This whole course is tying all aspects of CXM together for me. Can’t wait to experience/learn from the other sessions.

  115. Anonymous Customer

    Professional institution, relevant material to every industry, future-forward, constant and sincere support.

  116. Anonymous Customer

    It is enriched with content which relate to the current trends and happenings.

  117. Anonymous Customer

    Very informative and interesting. I have learnt so much in the short time that I have done this course.

  118. Anonymous Customer

    I have learnt so much in a short space of time. its informative and relevant to how I would like to reinvent myself post Covid 19.

  119. Anonymous Customer

    I am learning so much. Great mix of reading and videos — the tests that show which ones we get wrong are so valuable.

  120. Anonymous Customer

    Great content, excellent underlying instructional design. The every other Thursday meeting are a value add.

  121. Anonymous Customer

    Very insightful content and very enriching.

  122. Anonymous Customer

    Informative course.

  123. Anonymous Customer

    Amazing instructional and admin support. The Zoom sessions were informative and engaging. The after-hours support was prompt, friendly and professional. Great customer experience!

  124. Anonymous Customer

    This was the best online course I have ever taken. The mix of online materials and bimonthly Zoom reviews helped me understand complicated material very quickly. The instructional support was awesome! The interactive reviews with the instructors were helpful and informative.

  125. Anonymous Customer

    Great information to view and read and even if the colleagues never take the CCXP exam, they will learn a lot of conceptual and practical knowledge to improve their CX work.

  126. Anonymous Customer

    Excellent customer experience. Quick help when I needed it.

  127. Anonymous Customer

    Enjoyed the videos to enhance theory to real world scenarios.

  128. Anonymous Customer

    The interactive Zoom sessions keep me accountable for finishing my work.

  129. Anonymous Customer

    Well-structured course and responsiveness of the academic staff.

  130. Anonymous Customer

    Well-structured course.

  131. Anonymous Customer

    Practical materials and supportive staff.

  132. Anonymous Customer

    The blended format works well for me.

  133. Anonymous Customer

    A wealth of information shared on how to apply the CX pillars to increase profitability and real examples shared market leaders for us to bench mark.

  134. Anonymous Customer

    Relatable content.

  135. Anonymous Customer

    Student paced learning and instant results to gauge self for success.

  136. Anonymous Customer

    These blended courses were very enjoyable. The instructors were knowledgeable and inclusive. I feel like I learned a lot in a short period of time. The after-hours support was amazing!

  137. Anonymous Customer

    The mix of online learning and Zoom reviews were effective for me. I enjoyed the facilitators’ discussions and felt that the ongoing technical and instructional support even on weekends and holidays was exceptional.

  138. Anonymous Customer

    The content of the course is practical, the delivery method is convenient and flexible, the lecturers are very approachable and willing to assist, are knowledgeable and inclusive.

  139. Anonymous Customer

    Interesting activities and readings.

  140. Anonymous Customer

    The interactive Zoom reviews help me more completely understand the online lessons. The course makes good use of my time. If I can’t attend the Zoom reviews, I receive a video of the session and the slides used.

  141. Anonymous Customer

    I really like the new model and mix of office hours and instructor led discussions to reinforce learnings and key takeaways.

  142. Anonymous Customer

    Nice usage of videos to reinforce.

  143. Anonymous Customer

    The interactive sessions complement the online materials. I appreciate both instructors sharing their experience and ideas.

  144. Anonymous Customer

    Great mix of online and facilitated classes by instructors.

  145. Anonymous Customer

    Great mix of online and facilitated classes by instructors.

  146. Anonymous Customer

    Informative session.

  147. Anonymous Customer

    Well-constructed course. Easy for me to complete in a short amount of time. Blended format was very effective for me.

  148. Anonymous Customer

    The insights I am getting are a game-changer.

  149. Anonymous Customer

    Excellent review classes and the support I received was amazing.

  150. Anonymous Customer

    The Zoom sessions were very helpful in understanding the materials and how to take tests. The very responsive after-hours assistance was most appreciated.

  151. Anonymous Customer

    Great, informative, and very insightful…CX University team is very supportive.

  152. Anonymous Customer

    I think CX University made some great improvement in the level and amount of information provided to support the topic/module. There was a good mix of readings, interactive exercises, and videos to support the topic.

  153. Anonymous Customer

    Enjoyed the interactive sessions. The self-paced portions were helpful given my schedule.

  154. Anonymous Customer

    Thank you, CX University, for a super fun and effective 90-days journey to this certification. You guys rock!

  155. Anonymous Customer

    The interactive review sessions are effective. They keep me on track and accountable for my learning. The real life examples from the instructors are very beneficial. When I was falling behind, the gentle reminders and offers of help really kept me focused and motivated. I believe the customer experience is outstanding.

  156. Anonymous Customer

    Self-paced learning Content is always available for reference Well packaged scenarios to drive the point home.

  157. Anonymous Customer

    Learnt new CX concepts I didn’t know about.

  158. Anonymous Customer

    Professional and deep knowledge.

  159. Anonymous Customer

    Great content.

  160. Anonymous Customer

    The combination of self-paced, online work and interactive sessions with the instructors and other students works well for me. The format keeps me on track and accountable!

  161. Anonymous Customer

    Interesting articles.

  162. Anonymous Customer

    It is a low-pressure course to gain the knowledge needed for certification.

  163. Anonymous Customer

    Great material that explained complex CX concepts.

  164. Anonymous Customer

    The content was easy to follow, well-structured and presented. I loved being able to work at my own pace so I can meet the other demands on my time. The web-portal navigation is slightly challenging, I found myself clicking around to locate the ‘My Courses’ page but otherwise was easy to use. I didn’t personally review the weekly emails or videos (lack of time) but I imagine that they can be helpful for those who need to go back and revisit/review discussions.

  165. Anonymous Customer

    I enjoyed the online materials and the interactive review sessions. I passed the CXS on my first try and feel confident about my upcoming CCXP.

  166. Anonymous Customer

    Quality learning materials and a very interactive team to help you through the courses.

  167. Anonymous Customer

    The biweekly interactive sessions were valuable to me in learning CX. The online materials were easy to understand and I benefited from constant support from the instructors.

  168. Anonymous Customer

    The interactive sessions were helpful in preparing me for the CXS and CCXP.

  169. Anonymous Customer

    Great learning material and I enjoy the biweekly gatherings.

  170. Anonymous Customer

    Engaging materials and effective practice test interactive reviews.

  171. Anonymous Customer

    So far, a solid foundation. Also some valuable resources in the form of articles from CX consulting firms.

  172. Anonymous Customer

    Informative and relevant content.

  173. Anonymous Customer

    This course provides an excellent preparation for both the CXS and CCXP. The narratives, articles, videos, activities, and Zoom sessions provide an excellent foundation in CX.

  174. Anonymous Customer

    The personal experiences shared by both facilitators were very informative and helpful to me. It’s one thing to read about CX, it’s another to learn from someone’s lived experience. Great course.

  175. Anonymous Customer

    Based on what lessons I have completed thus far, I believe the course material to be very helpful for anyone trying to better understand Customer Experience as well as prepare for the exam.

  176. Anonymous Customer

    I appreciated the interactive sessions that supported the online courses. The support help every day from the learning team was amazing.

  177. Anonymous Customer

    Challenging tests that will prepare me for the CCXP and CXS.

  178. Anonymous Customer

    Certification seemed like the next logical step toward upping my CX game. CXU was an incredibly practical and affordable solution for getting my mind around CX disciplines. The CXU courses are designed to make you dig into CX competencies and consider how to apply them at your company. Not only did the CXU courses make me feel ready for my certification exam, they truly helped me leap forward in my business acumen. I passed the CCXP exam with a 91%.

    Appreciative and Grateful, Jason T. Morris, CCXP

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