90 Days to CCXP Feb cohort

90 Days Roadmap to CCXP

$1,395.00

Early bird 25% off savings until Feb. 8th. With this course you will be prepared to confidently pass the CCXP exam and ramp up your CX career, fueled by the latest research and grounded in proven expertise and best practices.

SKU: 90DAYSCCXP215 Category:

Description

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Take your career to the next level with professional training in Customer Experience and certifications to prove your mastery and skills!

The 90-Days Roadmap to CCXP program will immerse you in a short-term professional development cohort with access to online, independent study courses, live training and discussions with other colleagues, expert guidance from our certified CX specialist, and lots of preparation to sit for the CCXP exam.

  • Understand the CX discipline
  • Certified by CX University
  • Convenient, anytime and anywhere learning
  • Collaborative study group
  • Guidance from certified expert(s)

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February cohort now open for registrations!

Kickoff date is February 15th. See the calendar below for specific meeting times:

15-Feb CX 700 series 90 Days to CCXP Kickoff–Zoom 12:00 PM – 1:30 PM ET
22-Feb Office Hours Office Hours 12:00 PM – 1:00 PM ET
1-Feb CX 701 Strategy Review Session–Zoom 12:00 PM – 1:30 PM ET
8-Mar Office Hours Office Hours 12:00 PM – 1:00 PM ET
15-Mar CX 702 Culture Review Session–Zoom 12:00 PM – 1:30 PM ET
22-Mar Office Hours Office Hours 12:00 PM – 1:00 PM ET
29-Mar CX 703 Organization Adoption Review Session–Zoom 12:00 PM – 1:30 PM ET
5-Apr Office Hours Office Hours 12:00 PM – 1:00 PM ET
12-Apr CX 704 Metrics Review Session–Zoom 12:00 PM – 1:30 PM ET
19-Apr Office Hours Office Hours 12:00 PM – 1:00 PM ET
26-Apr CX 705 Design Review Session–Zoom 12:00 PM – 1:30 PM ET
3-May Office Hours Office Hours 12:00 PM – 1:00 PM ET
10-May CX 706 VOC Review Session–Zoom 12:00 PM – 1:30 PM ET
16-Aug Last Access to System Last Access

 

 

CXPA Recognized Training Provider

You will be fully prepared to earn your certifications as a Customer Experience Specialist (CXS)™ and a Certified Customer Experience Professional (CCXP).*

  • Achieve your career goals
  • Contribute to your company KPIs
  • Establish a customer obsessed culture
  • Build enduring relationships
  • Drive transformation

*The CCXP certification is offered exclusively through the Customer Experience Professionals Association (CXPA). You must qualify independently to sit for the CCXP exam. CX University is a Recognized Training Provider for the CCXP and CXPA.

210 reviews for 90 Days Roadmap to CCXP

  1. Anonymous Customer (verified owner) –

    The practice tests are helping me prepare for the CXS and CCXP. The questions are challenging, but I feel confident that I can do it!

  2. Anonymous Customer (verified owner) –

    Practical information that is useful in my current and future positions in CX. The learner support was phenomenal. I got help as soon as I needed it. The Learning support was professional and timely. Great customer experience.

  3. Anonymous Customer (verified owner) –

    Helpful materials.

  4. Anonymous Customer (verified owner) –

    Great content.

  5. Anonymous Customer (verified owner) –

    Excellent Content.

  6. Anonymous Customer (verified owner) –

    The practice tests are very challenging and make me feel prepared for the CXS and CCXP. The tutoring on how to take CX tests has been excellent.

  7. Anonymous Customer (verified owner) –

    I learned a lot in this course. I most enjoyed the activities and videos. There was a lot of reading but I learned how to skim the articles for key points.

  8. Anonymous Customer (verified owner) –

    Interesting, useful info.

  9. Anonymous Customer (verified owner) –

    A deep understanding of Customer Experience and a well-thought-out and presented training program.

  10. Anonymous Customer (verified owner) –

    There is a lot to learn. Many great insights.

  11. Anonymous Customer (verified owner) –

    Great materials and activities.

  12. Anonymous Customer (verified owner) –

    We are just implementing a framework for CX at our company, so all of this foundational knowledge is very valuable. Would love a text to go along with this that has some of this information in a way I can share with my organization.

  13. Anonymous Customer (verified owner) –

    There is a lot to learn.

  14. Anonymous Customer (verified owner) –

    Online Portal is well managed. Mohamed and Sue are very friendly personalities.

  15. Anonymous Customer (verified owner) –

    With CX being a new undertaking and focus in our organization, the foundational knowledge that can be gleaned from this course is extremely helpful in starting off in the right direction.

  16. Anonymous Customer (verified owner) –

    Very practical course.

  17. Anonymous Customer (verified owner) –

    Interesting materials.

  18. Anonymous Customer (verified owner) –

    Great customer experience.

  19. Anonymous Customer (verified owner) –

    I enjoyed the zoom reviews.

  20. Anonymous Customer (verified owner) –

    The detailed explanations with accompanying videos to help with comprehension of each topic.

  21. Anonymous Customer (verified owner) –

    Based on the lessons completed so far, the course content is rich and insightful.

  22. Anonymous Customer (verified owner) –

    Interesting learning materials.

  23. Anonymous Customer (verified owner) –

    Eye opener. deep of knowledge learning.

  24. Anonymous Customer (verified owner) –

    Good information in customer service.

  25. Anonymous Customer (verified owner) –

    what I have learned will change my day-to-day engagement with customers.

  26. Anonymous Customer (verified owner) –

    Perfect information.

  27. Anonymous Customer (verified owner) –

    Good learning environment.

  28. Anonymous Customer (verified owner) –

    Well-structured online platform. Interesting team colleagues. Live sessions are entertaining and informative.

  29. Anonymous Customer (verified owner) –

    Liked the materials.

  30. Anonymous Customer (verified owner) –

    Enlightening. Helps deepen understanding of CX discipline.

  31. Anonymous Customer (verified owner) –

    The knowledge gained is in depth.

  32. Anonymous Customer (verified owner) –

    Interesting videos and activities.

  33. Anonymous Customer (verified owner) –

    I enjoyed the blended format. The discussions during the review sessions were interesting.

  34. Anonymous Customer (verified owner) –

    Useful course. I learned a lot.

  35. Anonymous Customer (verified owner) –

    Good content, ability to go back and review. Cohort allows for interaction.

  36. Anonymous Customer (verified owner) –

    Excellent content, teacher knowledge and team organization.

  37. Anonymous Customer (verified owner) –

    Very engaging sessions, practical illustrations and examples that are easy to follow through and understand.

  38. Anonymous Customer (verified owner) –

    I enjoyed the videos and activities.

  39. Anonymous Customer (verified owner) –

    Detailed explanation and review.

  40. Anonymous Customer (verified owner) –

    The combination of short narratives, videos on major topics, and interactive activities made learning easy and efficient for me. The safe and supportive learning environment helped me succeed. Thanks for the quick and attentive support when I needed help but was afraid to ask for it!

  41. Anonymous Customer (verified owner) –

    I enjoy the combination of live sessions and self-paced online work. The customer experience is exceptional. Whenever I need help, it is only an email away.

  42. Anonymous Customer (verified owner) –

    I appreciated the supportive environment in the journey mapping class. I now feel empowered to make customer journey maps for my organization.

  43. Anonymous Customer (verified owner) –

    Excellent instructors – would like to see some sample journey maps included in this section – or a sample role play or focus group demonstration. Real-time Google reviews and other reviewing apps need to be included in social – FB is too dated in this section.

  44. Anonymous Customer (verified owner) –

    Topics well explained.

  45. Anonymous Customer (verified owner) –

    The scope and content of the course, the support and follow up from the CXU team, especially Sue!

  46. Anonymous Customer (verified owner) –

    Informative materials. I appreciated the videos and activities which helped me understand the concepts. Great customer experience. The timely study tips and help with staying on track were useful.

  47. Anonymous Customer (verified owner) –

    High engagement.

  48. Anonymous Customer (verified owner) –

    Rich Content.

  49. Anonymous Customer (verified owner) –

    I like the blended format. The Zoom review sessions help me stay focused on completing my work. The instructional support 24/7 is excellent.

  50. Anonymous Customer (verified owner) –

    Exciting and insightful.

  51. Anonymous Customer (verified owner) –

    Easy to understand materials. The activities and videos made complex concepts accessible.

  52. Anonymous Customer (verified owner) –

    Knowledge gain.

  53. Anonymous Customer (verified owner) –

    In-depth information.

  54. Anonymous Customer (verified owner) –

    Detailed and helpful materials.

  55. Anonymous Customer (verified owner) –

    Great content that covers CX core competencies.

  56. Anonymous Customer (verified owner) –

    Great instructional materials and personalized help and support when I needed it most. I felt that the CXU learning officer knew when I needed help even before I did. She helped me get through my classes.

  57. Anonymous Customer (verified owner) –

    The structured lessons, variety of video and reading and check-ins are valuable and interesting.

  58. Anonymous Customer (verified owner) –

    Helpful instruction.

  59. Anonymous Customer (verified owner) –

    I enjoyed the authentic examples the facilitators presented. The online review sessions helped me stay on schedule for completing this course.

  60. Anonymous Customer (verified owner) –

    Now the process is coming through.

  61. Anonymous Customer (verified owner) –

    Detailed.

  62. Anonymous Customer (verified owner) –

    Very detailed.

  63. Anonymous Customer (verified owner) –

    Well-designed course.

  64. Anonymous Customer (verified owner) –

    The activities really helped me understand how to calculate several common metrics.

  65. Anonymous Customer (verified owner) –

    Ease of access and quality content provided.

  66. Anonymous Customer (verified owner) –

    Very enlightening.

  67. Anonymous Customer (verified owner) –

    Endorsed by CXPA as prep form CCXP exam.

  68. Anonymous Customer (verified owner) –

    Very foundational and leads to CCXP.

  69. Anonymous Customer (verified owner) –

    Very detailed content, great examples, diverse content, and self-paced studies coupled with a great facilitation team.

  70. Anonymous Customer (verified owner) –

    I have had very insightful sessions.

  71. Anonymous Customer (verified owner) –

    This lesson was very practical and helpful.

  72. Anonymous Customer (verified owner) –

    The lessons are very practical in the work environment.

  73. Anonymous Customer (verified owner) –

    Exceptional content.

  74. Anonymous Customer (verified owner) –

    The content was awesome.

  75. Anonymous Customer (verified owner) –

    Enjoyed the content.

  76. Anonymous Customer (verified owner) –

    These lessons are practical for anyone in a Customer Experience role.

  77. Anonymous Customer (verified owner) –

    I love the content; it is very relevant. The videos also make it easier to digest the information.

  78. Anonymous Customer (verified owner) –

    Great activities, videos and articles.

  79. Anonymous Customer (verified owner) –

    Great content.

  80. Anonymous Customer (verified owner) –

    Clear explanations.

  81. Anonymous Customer (verified owner) –

    Material is very useful.

  82. Anonymous Customer (verified owner) –

    Provides in-depth knowledge with practical playbooks and facilitation by the facilitators. Facilitators were very knowledgeable and brought the cx to life in various examples.

  83. Anonymous Customer (verified owner) –

    Very enlightening & practical.

  84. Anonymous Customer (verified owner) –

    Very detailed.

  85. Anonymous Customer (verified owner) –

    The training experience was precise and easy to understand.

  86. Anonymous Customer (verified owner) –

    I have a deepened understanding of the discipline and now have new ideas for cementing in my organization.

  87. Anonymous Customer (verified owner) –

    Engaging activities and Zoom sessions.

  88. Anonymous Customer (verified owner) –

    CXPA’s CCXP credential is the industry standard. CX University in endorsed by CXPA.

  89. Anonymous Customer (verified owner) –

    Good content, LMS & interactive sessions.

  90. Anonymous Customer (verified owner) –

    The lessons are practical.

  91. Anonymous Customer (verified owner) –

    The content is relevant and up to date. There is a lot of business cases from various industries.

  92. Anonymous Customer (verified owner) –

    Range of material and course content. Quality LMS. Course is well planned; interactive sessions are informative and relevant.

  93. Anonymous Customer (verified owner) –

    Good quality material and interactive sessions are relevant.

  94. Anonymous Customer (verified owner) –

    Quality of material and interactive sessions.

  95. Anonymous Customer (verified owner) –

    Like the self-paced approach.

  96. Anonymous Customer (verified owner) –

    Great learnings.

  97. Anonymous Customer (verified owner) –

    The ease of access on all learning materials as well as how practical it is for people in CX.

  98. Anonymous Customer (verified owner) –

    Expanding knowledge base.

  99. Anonymous Customer (verified owner) –

    Provides a focused and discipline approach for CXPA Exam preparation as well as helps users deepen their understanding of the CX discipline.

  100. Anonymous Customer (verified owner) –

    It is quite comprehensive and connects a lot of dots.

  101. Anonymous Customer (verified owner) –

    Good.

  102. Anonymous Customer (verified owner) –

    Complete at own pace, practice tests, ability to review past content.

  103. Anonymous Customer (verified owner) –

    It is an eye opener to matters customer experience. I must admit I have gained knowledge on matters customer experience.

  104. Anonymous Customer (verified owner) –

    Learnt a lot. came in as a sponge and am truly impressed with the vast knowledge on CX.

  105. Anonymous Customer (verified owner) –

    The blended online and Zoom instruction really worked for me. The instructors were knowledgeable and engaging. The instructional support was 7 days a week and amazing!

  106. Anonymous Customer (verified owner) –

    The content is very relevant and helpful. The review of the material with the instructors really helps to drive home the concepts.

  107. Anonymous Customer (verified owner) –

    The coursework and the instructors experience.

  108. Anonymous Customer (verified owner) –

    Practical application, team environment, instructors experience.

  109. Anonymous Customer (verified owner) –

    Useful information in a quick format.

  110. Anonymous Customer (verified owner) –

    The videos, articles, instructor experience.

  111. Anonymous Customer (verified owner) –

    Articles, videos, business cases, and instructor experience.

  112. Anonymous Customer (verified owner) –

    Excellent class! The information was fresh and interesting. I enjoyed the interaction of the instructors. The 24/7 support was above and beyond what I have ever received in an online class!

  113. Anonymous Customer (verified owner) –

    Relevance in today’s competitive marketplace.

  114. Anonymous Customer (verified owner) –

    Because the articles and online cx materials are very insightful and up to date with the emerging trends.

  115. Anonymous Customer –

    Informative.

  116. Anonymous Customer –

    Well researched, highly applicable content.

  117. Anonymous Customer –

    Well-designed course.

  118. Anonymous Customer –

    Practical adult learning style.

  119. Anonymous Customer –

    Relevancy.

  120. Anonymous Customer –

    Rich and enlightening courses.

  121. Anonymous Customer –

    very informative.

  122. Anonymous Customer –

    self paced. Convenient. Practical and easy to understand.

  123. Anonymous Customer –

    Learnings have been very insightful.

  124. Anonymous Customer –

    The course outline and content are comprehensive, friendly and informative.

  125. Anonymous Customer –

    The information was presented in a clear, concise manner. I learned a lot in the blended format. I appreciated that I could work on the materials at my own pace, but also had the opportunity to discuss concepts with the instructors and other students.

  126. Anonymous Customer –

    Informative and interesting course.

  127. Anonymous Customer –

    Insightful and educative, relates to the current trends.

  128. Anonymous Customer –

    I like that its online, and self-paced. I liked the variety between articles, videos and even interactive games that give you a hands on practice preparing for the certification.

  129. Anonymous Customer –

    Excellent explanation of measurement and metrics. Exceptional customer experience. I always received quick and friendly help when I needed it–7 days a week!

  130. Anonymous Customer –

    Learnt new concepts in practical manner because of examples used so I can easily implement.

  131. Anonymous Customer –

    Very insightful.

  132. Anonymous Customer –

    Well researched, deep and insightful.

  133. Anonymous Customer –

    I love the lessons.

  134. Anonymous Customer –

    Very professional group and the learning modules are well structured and makes for easy learning. Language is user friendly.

  135. Anonymous Customer –

    I like the blended format.

  136. Anonymous Customer –

    Very insightful rich content.

  137. Anonymous Customer –

    The customer experience in the course is fantastic. I received prompt help seven days a week when I needed it. The assistance is sincere and helpful. The Zoom sessions helped me fully understand the material online.

  138. Anonymous Customer –

    Relevant and timely.

  139. Anonymous Customer –

    Very informative materials.

  140. Anonymous Customer –

    The videos and activities were helpful.

  141. Anonymous Customer –

    Indepth coursework: Practical lessons.

  142. Anonymous Customer –

    Rich content and relevant examples operating in the current dynamic world.

  143. Anonymous Customer –

    Great customer experience and timely support.

  144. Anonymous Customer –

    Great content and supplemental materials.

  145. Anonymous Customer –

    Detailed content that was easy to read and comprehend. I really enjoyed the videos and activities.

  146. Anonymous Customer –

    I am learning so much and am stretching myself — even being in the CXM field for 6+ years. This whole course is tying all aspects of CXM together for me. Can’t wait to experience/learn from the other sessions.

  147. Anonymous Customer –

    Professional institution, relevant material to every industry, future-forward, constant and sincere support.

  148. Anonymous Customer –

    It is enriched with content which relate to the current trends and happenings.

  149. Anonymous Customer –

    Very informative and interesting. I have learnt so much in the short time that I have done this course.

  150. Anonymous Customer –

    I have learnt so much in a short space of time. its informative and relevant to how I would like to reinvent myself post Covid 19.

  151. Anonymous Customer –

    I am learning so much. Great mix of reading and videos — the tests that show which ones we get wrong are so valuable.

  152. Anonymous Customer –

    Great content, excellent underlying instructional design. The every other Thursday meeting are a value add.

  153. Anonymous Customer –

    Very insightful content and very enriching.

  154. Anonymous Customer –

    Informative course.

  155. Anonymous Customer –

    Amazing instructional and admin support. The Zoom sessions were informative and engaging. The after-hours support was prompt, friendly and professional. Great customer experience!

  156. Anonymous Customer –

    This was the best online course I have ever taken. The mix of online materials and bimonthly Zoom reviews helped me understand complicated material very quickly. The instructional support was awesome! The interactive reviews with the instructors were helpful and informative.

  157. Anonymous Customer –

    Great information to view and read and even if the colleagues never take the CCXP exam, they will learn a lot of conceptual and practical knowledge to improve their CX work.

  158. Anonymous Customer –

    Excellent customer experience. Quick help when I needed it.

  159. Anonymous Customer –

    Enjoyed the videos to enhance theory to real world scenarios.

  160. Anonymous Customer –

    The interactive Zoom sessions keep me accountable for finishing my work.

  161. Anonymous Customer –

    Well-structured course and responsiveness of the academic staff.

  162. Anonymous Customer –

    Well-structured course.

  163. Anonymous Customer –

    Practical materials and supportive staff.

  164. Anonymous Customer –

    The blended format works well for me.

  165. Anonymous Customer –

    A wealth of information shared on how to apply the CX pillars to increase profitability and real examples shared market leaders for us to bench mark.

  166. Anonymous Customer –

    Relatable content.

  167. Anonymous Customer –

    Student paced learning and instant results to gauge self for success.

  168. Anonymous Customer –

    These blended courses were very enjoyable. The instructors were knowledgeable and inclusive. I feel like I learned a lot in a short period of time. The after-hours support was amazing!

  169. Anonymous Customer –

    The mix of online learning and Zoom reviews were effective for me. I enjoyed the facilitators’ discussions and felt that the ongoing technical and instructional support even on weekends and holidays was exceptional.

  170. Anonymous Customer –

    The content of the course is practical, the delivery method is convenient and flexible, the lecturers are very approachable and willing to assist, are knowledgeable and inclusive.

  171. Anonymous Customer –

    Interesting activities and readings.

  172. Anonymous Customer –

    The interactive Zoom reviews help me more completely understand the online lessons. The course makes good use of my time. If I can’t attend the Zoom reviews, I receive a video of the session and the slides used.

  173. Anonymous Customer –

    I really like the new model and mix of office hours and instructor led discussions to reinforce learnings and key takeaways.

  174. Anonymous Customer –

    Nice usage of videos to reinforce.

  175. Anonymous Customer –

    The interactive sessions complement the online materials. I appreciate both instructors sharing their experience and ideas.

  176. Anonymous Customer –

    Great mix of online and facilitated classes by instructors.

  177. Anonymous Customer –

    Great mix of online and facilitated classes by instructors.

  178. Anonymous Customer –

    Informative session.

  179. Anonymous Customer –

    Well-constructed course. Easy for me to complete in a short amount of time. Blended format was very effective for me.

  180. Anonymous Customer –

    The insights I am getting are a game-changer.

  181. Anonymous Customer –

    Excellent review classes and the support I received was amazing.

  182. Anonymous Customer –

    The Zoom sessions were very helpful in understanding the materials and how to take tests. The very responsive after-hours assistance was most appreciated.

  183. Anonymous Customer –

    Great, informative, and very insightful…CX University team is very supportive.

  184. Anonymous Customer –

    I think CX University made some great improvement in the level and amount of information provided to support the topic/module. There was a good mix of readings, interactive exercises, and videos to support the topic.

  185. Anonymous Customer –

    Enjoyed the interactive sessions. The self-paced portions were helpful given my schedule.

  186. Anonymous Customer –

    Thank you, CX University, for a super fun and effective 90-days journey to this certification. You guys rock!

  187. Anonymous Customer –

    The interactive review sessions are effective. They keep me on track and accountable for my learning. The real life examples from the instructors are very beneficial. When I was falling behind, the gentle reminders and offers of help really kept me focused and motivated. I believe the customer experience is outstanding.

  188. Anonymous Customer –

    Self-paced learning Content is always available for reference Well packaged scenarios to drive the point home.

  189. Anonymous Customer –

    Learnt new CX concepts I didn’t know about.

  190. Anonymous Customer –

    Professional and deep knowledge.

  191. Anonymous Customer –

    Great content.

  192. Anonymous Customer –

    The combination of self-paced, online work and interactive sessions with the instructors and other students works well for me. The format keeps me on track and accountable!

  193. Anonymous Customer –

    Interesting articles.

  194. Anonymous Customer –

    It is a low-pressure course to gain the knowledge needed for certification.

  195. Anonymous Customer –

    Great material that explained complex CX concepts.

  196. Anonymous Customer –

    The content was easy to follow, well-structured and presented. I loved being able to work at my own pace so I can meet the other demands on my time. The web-portal navigation is slightly challenging, I found myself clicking around to locate the ‘My Courses’ page but otherwise was easy to use. I didn’t personally review the weekly emails or videos (lack of time) but I imagine that they can be helpful for those who need to go back and revisit/review discussions.

  197. Anonymous Customer –

    I enjoyed the online materials and the interactive review sessions. I passed the CXS on my first try and feel confident about my upcoming CCXP.

  198. Anonymous Customer –

    Quality learning materials and a very interactive team to help you through the courses.

  199. Anonymous Customer –

    The biweekly interactive sessions were valuable to me in learning CX. The online materials were easy to understand and I benefited from constant support from the instructors.

  200. Anonymous Customer –

    The interactive sessions were helpful in preparing me for the CXS and CCXP.

  201. Anonymous Customer –

    Great learning material and I enjoy the biweekly gatherings.

  202. Anonymous Customer –

    Engaging materials and effective practice test interactive reviews.

  203. Anonymous Customer –

    So far, a solid foundation. Also some valuable resources in the form of articles from CX consulting firms.

  204. Anonymous Customer –

    Informative and relevant content.

  205. Anonymous Customer –

    This course provides an excellent preparation for both the CXS and CCXP. The narratives, articles, videos, activities, and Zoom sessions provide an excellent foundation in CX.

  206. Anonymous Customer –

    The personal experiences shared by both facilitators were very informative and helpful to me. It’s one thing to read about CX, it’s another to learn from someone’s lived experience. Great course.

  207. Anonymous Customer –

    Based on what lessons I have completed thus far, I believe the course material to be very helpful for anyone trying to better understand Customer Experience as well as prepare for the exam.

  208. Anonymous Customer –

    I appreciated the interactive sessions that supported the online courses. The support help every day from the learning team was amazing.

  209. Anonymous Customer –

    Challenging tests that will prepare me for the CCXP and CXS.

  210. Anonymous Customer –

    Certification seemed like the next logical step toward upping my CX game. CXU was an incredibly practical and affordable solution for getting my mind around CX disciplines. The CXU courses are designed to make you dig into CX competencies and consider how to apply them at your company. Not only did the CXU courses make me feel ready for my certification exam, they truly helped me leap forward in my business acumen. I passed the CCXP exam with a 91%.

    Appreciative and Grateful, Jason T. Morris, CCXP

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