As a Contact Center Consulting Systems Engineer for Cisco Systems, one of my responsibilities is to lead business-to-business discussions around customer experience. As such, I decided to lend greater credibility to my messaging by obtaining a Certified Customer Experience Professional (CCXP) certification.
Since I was already a member of the Customer Experience Professional Association (CXPA), I knew they had an Authorized Resource and Training Provider program. After reviewing their list of authorized training providers on their website—www.cxpa.org, I decided to enroll in CX University.
I am very satisfied with CX University, as it is through their program that I received knowledge in the six core competencies needed to pass the CCXP exam. Further, CX University exceeded my expectations in that each module provided me with information and tools that I could immediately apply in my work.
I am immensely grateful to Dr. Latib and his staff for their knowledge, support, insights, and passion. I look forward to an ongoing relationship with the CX University staff, my fellow students, and future students of CX University.
I am interested in knowledge and not certification and this has already done it for me.