Following our series of infographics depicting generational differences in Customer Experience, here we have GenX, individuals born between 1961 and 1980.
Continuing with our series on how generations demand different Customer Experiences, here we illustrate the CX patterns among people of Generation Z (those born between 1995 and 2012). Check out the previous infographic on Millennials and CX.
Creating a powerful customer experience necessitates understanding the customer segment or the generational differences among consumers. Read more about how Millennials are changing the game in CX in this infographic below. Want to hear more about generational differences and CX? Watch Mohamed Latib in the video.