digitization

|Tag:digitization

The Core of Your Digital Transformation in CX

By | 2018-01-27T06:47:37+00:00 February 1st, 2018|Categories: Experience Design|Tags: , , , , , |

In today’s economy, there are two things that you must do. You must deliver a customer experience (CX) that is uniquely differentiated AND you must successfully execute a digital transformation. When digital transformation and a CX focus are intertwined, the combination leads to disruption.   A select set of organizations know this to be so important [...]

Which is more integral to success: Digitization or customer experience?

By | 2018-11-18T04:23:39+00:00 January 30th, 2018|Categories: CX Strategy, Organizational Adoption of CX|Tags: , , , , |

In an era when disruptors like Uber, Netflix, and Amazon are reimagining markets and eroding the boundaries between markets, incumbents know they need to change. The problem most are confronting is how to begin, where, and how much? One answer to this question is digitization. Our competitors are able to deliver greater levels of efficiency and [...]