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Focus on Improvement, not the Number
Metrics and ROI VOC and Customer Insights

Focus on Improvement, not the Number

ByBrian Dennis Posted onAugust 2, 2017September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Recently, I purchased a Subaru Outback for my son to…

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The Portillo’s ‘Golden Ticket’: Where customers and associates both win
Employee Engagement Experience Design

The Portillo’s ‘Golden Ticket’: Where customers and associates both win

ByBrian Dennis Posted onMarch 20, 2017September 6, 2020 Updated onSeptember 6, 2020
1 Comment

Growing up on the South Side of Chicago, I had…

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What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like
Customer Centricity CX Strategy Experience Design

What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like

ByBrian Dennis Posted onOctober 5, 2016September 6, 2020 Updated onSeptember 6, 2020
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A conference attendee asked me last week what my most…

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