Brian Dennis, Author at CX University

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Metrics and ROI VOC and Customer Insights

Focus on Improvement, not the Number
ByBrian Dennis Posted onAugust 2, 2017September 6, 2020 Updated onSeptember 6, 2020
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Recently, I purchased a Subaru Outback for my son to…

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Employee Engagement Experience Design

The Portillo’s ‘Golden Ticket’: Where customers and associates both win
ByBrian Dennis Posted onMarch 20, 2017September 6, 2020 Updated onSeptember 6, 2020
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Growing up on the South Side of Chicago, I had…

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Customer Centricity CX Strategy Experience Design

What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like
ByBrian Dennis Posted onOctober 5, 2016September 6, 2020 Updated onSeptember 6, 2020
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A conference attendee asked me last week what my most…

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