value proposition

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Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?

By | 2018-11-18T04:19:57+00:00 July 31st, 2018|Categories: Employee Engagement|Tags: , , , , |

There is an incredible amount of data corroborating the deep relatedness between customer satisfaction and employee satisfaction. Some of this work focuses specifically on customer-facing employees proving, as reported in Journal of Applied Psychology, that this relationship is indeed reciprocal. Increasing employee satisfaction leads to happier customers, and creating happier customers increases job satisfaction in customer-facing [...]

The Most Inspirational Employee Value Proposition on the Planet, Dissected

By | 2018-07-21T06:47:48+00:00 July 24th, 2018|Categories: Employee Engagement|Tags: , , , , |

It is easy to find the definition of Employee Value Proposition (EVP), but it is much more difficult to create one that actually inspires employees. For this reason, strong EVPs are significant differentiators in every market my team has analyzed. Organizations with a strong EVP pay employees less than others and still retain employees 300% longer [...]