Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?
https://youtu.be/c_iqvSZMGps There is an incredible amount of data corroborating the deep relatedness between customer satisfaction and employee satisfaction. Some of this work focuses specifically on customer-facing employees proving, as reported in Journal of Applied Psychology, that this relationship is indeed reciprocal. Increasing employee satisfaction leads to happier customers, and creating happier customers increases job satisfaction…