feedback loop

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Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?

By | 2018-11-18T04:19:57+00:00 July 31st, 2018|Categories: Employee Engagement|Tags: , , , , |

There is an incredible amount of data corroborating the deep relatedness between customer satisfaction and employee satisfaction. Some of this work focuses specifically on customer-facing employees proving, as reported in Journal of Applied Psychology, that this relationship is indeed reciprocal. Increasing employee satisfaction leads to happier customers, and creating happier customers increases job satisfaction in customer-facing [...]