Let’s be honest, Customer Service Departments were created, and many still exist today, to problem solve the discrepancies between customer expectations and what a business delivers. Even with due diligence and a preconceived notion of what the customer wants, this mismatch can still occur. Why Customer Service Departments Exist Imagine an organization researching potential customers, creating [...]
Following our series of infographics depicting generational segmenting in Customer Experience, here we have GenX, individuals born between 1961 and 1980. See our original GenX and CX Infographic.