CX800 Graduate Credit Series


The CX Graduate Credit Series covers the 6 areas of Customer Experience & is designed for leaders who will be trainers in CX. Prepare for professional certification as a Customer Experience Specialist (CXS)™ and earn 3-6 graduate level college credits.

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Immerse yourself in the comprehensive and engaging CX Graduate Credit Series covering the six major areas of Customer Experience (CX). The CX Graduate Credit Series is ideal for business professionals who want to be content experts and leaders in their field following Customer Experience philosophies and practices. Completing the CX Graduate Credit Series, you are eligible to take the Customer Experience Specialist (CXS)™ certification exam.

  • You can earn three graduate business credits credits upon completion of three CX800 courses;
  • Alternatively, you can earn six graduate business credits upon successful completion of all six CX800 courses and passing the CXS™ exam.

Course Summary

  • Approximate time to complete the series: 133 contact hours completed at your own pace
  • Course access duration: 6-month access period

Course Details

What are comprehensive online courses? CX University’s Online Graduate Credit Series is packed with in-depth materials to keep you on top of industry trends and best practices through lessons and activities that engage all learning styles. In each course, you’ll learn through:

  • Easy to understand narrative text
  • Reflective playbooks allowing you to think critically about a topic
  • Practical playbooks to apply your learning to your work
  • Interactive application playbooks for fun and gamified learning
  • Videos and articles handpicked to enhance your knowledge and skills
  • Practice tests to check your knowledge and understanding


The six-course modules cover best practices and applied aspects of Customer Experience. Your six-month access period allows you to view the six online courses at the same time. See below for the list of courses included in this package.

  1. Customer Experience Strategy
  2. Customer-Centric Culture
  3. Organizational Adoption and Accountability
  4. Metrics, Measurements, and ROI
  5. Experience Design, Improvement, and Innovation
  6. VOC, Customer Insight and Understanding

Obtaining College Credits

Moravian University graduate credits


Steps to earning graduate credits from CXU-Moravian University:

  • Have already earned an accredited 4-year undergraduate (Bachelor’s) degree with proof of college transcript.
  • Successfully complete 3-6 online CX800 Graduate Credit courses (complete courses, pass the online exam, and receive certificate of completion from CXU).
  • Submit the certificate of completion to Moravian University.
  • If you intend to transfer your graduate credits to use towards your graduate degree, always be sure to verify with your receiving institution if they accept transfer credits from Moravian University.

Course Access

Each Online Course is entirely self-contained and built for independent study, allowing you to learn and review material at your own pace and schedule. Upon purchase of your online courses, you will receive login information via the email you provide.

Additional information

Number of Graduate Credits

3 Graduate Credits, 6 Graduate Credits

24 reviews for CX800 Graduate Credit Series

  1. Anonymous Customer (verified owner)

    Enjoyed the detailed courses.

  2. Anonymous Customer (verified owner)

    I really enjoy the self-paced aspect!

  3. Anonymous Customer (verified owner)

    The course is thorough and detailed. It has broadened my perspective about the Customer Experience Profession.

  4. Anonymous Customer (verified owner)


  5. Anonymous Customer (verified owner)

    I enjoy that I can do it on my own pace.

  6. Anonymous Customer (verified owner)

    I really enjoyed that I can take each lesson when I have time to do so!

  7. Anonymous Customer (verified owner)

    Great people and communication as well as a clearly defined course outlook.

  8. Anonymous Customer (verified owner)


  9. Anonymous Customer (verified owner)

    Very informative and educative sessions.

  10. CX University (verified owner)

    Good content.

  11. Anonymous Customer (verified owner)

    The content is really detailed with world class illustrations.

  12. Anonymous Customer (verified owner)

    Detailed, well developed content.

  13. Anonymous Customer (verified owner)

    Challenging course and I learned a lot in a short period of time.

  14. Anonymous Customer (verified owner)

    The materials were detailed, informative, and current. The readings will make a great addition to my professional library.

  15. Anonymous Customer (verified owner)

    relevant examples used to explain the concepts.

  16. Anonymous Customer (verified owner)

    Materials are easy to understand and presented in a clear and concise fashion. The variety of instructional materials make learning easy.

  17. Anonymous Customer (verified owner)

    Course materials are very detailed with clear examples and real scenarios to illustrate the topics covered and provide better understanding.

  18. Anonymous Customer (verified owner)

    Really Interesting Course. CX 806 is a good “wrap-up” of everything we studied. Moreover, I think it was a really good idea to have it connected (in the introduction) to a crisis we can all relate to.

  19. Anonymous Customer (verified owner)

    Like that it is CXPA-aligned. Working with / alongside a team of CXers to do the course, obtain CXS and CCXP.

  20. Anonymous Customer (verified owner)

    Very easy to use and valuable content.

  21. Anonymous Customer (verified owner)

    The course setup is nice and allows the student to follow his own path, making it easier to take time to read carefully the class material.

  22. Anonymous Customer (verified owner)

    Really Interesting Materials, and I think the topic is fundamental for businesses.

  23. Anonymous Customer (verified owner)

    Completing the second Course confirmed my first impression: The topic discussed, as well as the material provided, gives really captivating insight on CX.

  24. Anonymous Customer (verified owner)

    Good insight and relatable information for those pre-exposed to Customer Experience Management.

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