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CCXP Exam Prep

CCXP Exam Prep

$199.00

The CCXP Exam Prep covers the 5 pillars of Customer Experience as outlined by the Customer Experience Professionals Association (CXPA). This course is a deep dive into preparing for CXPA’s professional certification exam to be qualified as a Certified Customer Experience Professional (CCXP).

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Description

Embrace this next step in your journey toward CCXP certification by diving into this exam preparation course to fully equip you on exam day. Backed by our expertise in adult learning, the user-friendly learning platform includes easy-to-read text, seminal videos, interactive activities, and many practice test questions.

Knowing that our programs fit seamlessly into busy professional lives, this course addresses the underlying needs of adult learners by offering support throughout the learning process, such as study skills building in note-taking, techniques in reviewing materials, and auto-correcting tests with explanations for incorrect answers.

Download the program guide

Closely aligned to the CXPA’s 5 Pillars of CX, this CCXP Exam Prep covers:

  • Module 1: Metrics and Analysis
  • Module 2: Improvement and Design
  • Module 3: Culture and Accountability
  • Module 4: Voice of the Customer and Intelligence
  • Module 5: Strategy in Action
  • Module 6: Practice Exams

Is this the course for me?

The CCXP Exam Prep is designed for people wanting to take the CCXP certification exam, offered only through the Customer Experience Professionals Association (CXPA). It’s designed for those who have experience working in the CX-related role. Offered to current students, former students, and learners seeking additional support in CCXP preparation.

Course Access

Online, independent study with 6 months of access.

 

*CX University is a Recognized Training Provider for the Customer Experience Professional Association.

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94 reviews for CCXP Exam Prep

  1. Anonymous Customer –

    I believe it is a relevant skill to possess because of its applicability to personal development and to working as a customer service executive.

  2. Anonymous Customer –

    Great content and Professor. Learned so much and have begun to apply it at work.

  3. Anonymous Customer –

    I was running behind time to complete my course but they were flexible to offer an extension. That is very thoughtful. Thank you for not being rigid.

  4. Anonymous Customer –

    Challenging practice questions.

  5. Anonymous Customer –

    Ease of learning.

  6. Anonymous Customer –

    Ease of use.

  7. Anonymous Customer –

    Ease of use and Body of Knowledge.

  8. Anonymous Customer –

    Easy to follow and the breadth of knowledge.

  9. Anonymous Customer –

    Good content and information.

  10. Anonymous Customer –

    Easy to understand.

  11. Anonymous Customer –

    Successful teaching.

  12. Anonymous Customer –

    Program helped me organize my review notes and gave me focused practice on key CX content.

  13. Anonymous Customer –

    Excellent presentation of introductory CX concepts.

  14. Anonymous Customer –

    Challenging practice questions. Good explanations for incorrect answers.

  15. Anonymous Customer –

    It connects what you are learning directly with tests questions.

  16. Anonymous Customer –

    Excellent review of what I should already know and many things I didn’t know yet.

  17. Anonymous Customer –

    Challenging questions that made me think…a lot.

  18. Anonymous Customer –

    Challenging test questions.

  19. Anonymous Customer –

    I was behind with my work and requested for additional time and the person assisting me was not stringent. They were understanding.

  20. Anonymous Customer –

    Clear and concise. I feel like I understand the key CX concepts now.

  21. Anonymous Customer –

    Large number of practice questions.

  22. Anonymous Customer –

    Very detailed review and practice in metrics and measurement.

  23. Anonymous Customer –

    Challenging and clear practice questions. Good review of key information.

  24. Anonymous Customer –

    The review materials are detailed and the practice questions are comprehensive.

  25. Anonymous Customer –

    I appreciate the consistent help I’ve received.

  26. Anonymous Customer –

    Challenging materials and practice questions!

  27. Anonymous Customer –

    I took the CCXP before coming to CXU and did not pass. This prep program is right on target. I recognize some of the concepts I struggled with on the exam. Now I feel much more confident that I understand the key CX concepts.

  28. Anonymous Customer –

    Detailed review and intensive practice. Sue won’t let you get discouraged! She was always available to help.

  29. Anonymous Customer –

    Focused study.

  30. Anonymous Customer –

    Challenging questions.

  31. Anonymous Customer –

    Interactive module was informative. Good selection of practice questions.

  32. Anonymous Customer –

    Excellent Course.

  33. Anonymous Customer –

    Easy to follow directions. Systematic, concise practice.

  34. Anonymous Customer –

    Very comprehensive practice. I am developing a strong understanding of complex CX concepts. I appreciate the personalized help I receive from Susan.

  35. Anonymous Customer –

    The courses serve as refresher courses, i can remember the things I learnt when taking the CX 500 courses.

  36. Anonymous Customer –

    Clear, concise questions that cover the CX knowledge.

  37. Anonymous Customer –

    I appreciate the individual question explanations I get when I ask for help. Thanks Susan!

  38. Anonymous Customer –

    Challenging practice tests.

  39. Anonymous Customer –

    It’s very simple and intuitive to learn

  40. Anonymous Customer –

    The test is designed in the simplest form to understand all concepts.

  41. Anonymous Customer –

    Excellent activities and practice quizzes/tests. I feel that I am making the best use of my limited study time.

  42. Anonymous Customer –

    Large number of practice questions.

  43. Anonymous Customer –

    Easy to understand practice exercises. Lots of practice questions.

  44. Anonymous Customer –

    Even if I never take the CCXP exam, this prep course is an excellent review of important CX concepts.

  45. Anonymous Customer –

    I like working at my own pace and being able to go back a re-do any of the lessons.

  46. Anonymous Customer –

    Easy to follow reviews.

  47. Anonymous Customer –

    I am getting a detailed review of CX with a lot of practice questions. It is a good use of my time, and the academic support is fantastic.

  48. Anonymous Customer –

    Good variety of practice questions. I feel that this is a good use of my study time.

  49. Anonymous Customer –

    Rigorous practice exercises and questions.

  50. Anonymous Customer –

    So far, it has challenged me to get it correct and understand it.

  51. Anonymous Customer –

    Challenging test practice.

  52. Anonymous Customer –

    Concise and detailed CX review and exam preparation.

  53. Srinivasa Nalajala –

    Intensive CCXP practice.

  54. Anonymous Customer –

    Very comprehensive review of CX concepts.

  55. Anonymous Customer –

    Practical and easy to follow CCXP review course.

  56. Anonymous Customer –

    Intensive CCXP practice.

  57. Anonymous Customer –

    Challenging and well-designed review course. I feel this is well worth my time and money. The personalized help when I needed it was timely and helpful.

  58. Anonymous Customer –

    Lots of practice questions and a quick review of key CX concepts.

  59. Anonymous Customer –

    The modules build on what I already learned giving me a higher level of understanding.

  60. Anonymous Customer –

    Most Likely.

  61. Anonymous Customer –

    Excellent practice and explanations.

  62. Anonymous Customer –

    I am getting better at finding and remembering details in the eModules. The practice questions have helped me sharpen my test taking skills.

  63. Anonymous Customer –

    Thought provoking materials and challenging practice questions. Wonderful support when I needed help understanding concepts or questions.

  64. Anonymous Customer –

    Easy to understand, but challenging study materials.

  65. Anonymous Customer –

    Easy to follow study plan.

  66. Anonymous Customer –

    This is a very efficient way to prepare for the CCXP. Everything is focused and easy to follow.

  67. Anonymous Customer –

    The program is helping me fill in the gaps of what I know about CX.

  68. Anonymous Customer –

    Easy to follow plan for CCXP success.

  69. Anonymous Customer –

    Well organized, concise learning. The course was a good use of my time.

  70. Anonymous Customer –

    There are enough practice questions to help ensure I learn the CX concepts.

  71. Anonymous Customer –

    The questions were challenging, and I didn’t recall seeing them in the video but when I reviewed the materials, I saw what I had missed. I’m learning to attend to the details!

  72. Anonymous Customer –

    The study guides specifically designed for the CCXP Prep course were a really good initial guide for the content. Additionally, the practice exams were helpful to use with other material to refine/confirm understanding.

  73. Anonymous Customer –

    Interesting and motivational way to study for the CCXP.

  74. Anonymous Customer –

    The practice tests are helping build my knowledge and test taking skills.

  75. Anonymous Customer –

    Easy to follow CCXP preparation.

  76. Anonymous Customer –

    Good content.

  77. Anonymous Customer –

    Good guide.

  78. Anonymous Customer –

    Efficient use of my time. Good preparation.

  79. Anonymous Customer –

    The review, test, and retest format works very well for me. I am able to focus on what is important to know.

  80. Anonymous Customer –

    Very interactive and informative.

  81. Anonymous Customer –

    Information provides great CX insights.

  82. Anonymous Customer –

    Helpful preparation for the CCXP.

  83. Anonymous Customer –

    Has been great reinforcement for the concepts and terms that I have gotten acquainted with during my experience with customer experience.

  84. Anonymous Customer –

    Detailed review of key CX concepts.

  85. Anonymous Customer –

    Excellent practice and review.

  86. Anonymous Customer –

    The review and study information are useful.

  87. Anonymous Customer –

    It’s a concise and efficient CCXP test review. It is a good use of my study time.

  88. Anonymous Customer –

    Excellent practice tests.

  89. Anonymous Customer –

    There are a lot of excellent practice questions.

  90. Anonymous Customer –

    Challenging, but very effective and direct practice. I recognized many of the concepts I missed on the CCXP when I took it without preparation. This program is very focused and concise.

  91. Anonymous Customer –

    Very challenging. My knowledge of CX is growing very quickly. It’s a good use of my time.

  92. Anonymous Customer –

    Detailed review materials and challenging practice test questions.

  93. Anonymous Customer –

    Communication has been seamless.

  94. Anonymous Customer –

    How likely is it that you would recommend CX University to a friend or colleague?
    Most Likely
    10

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