Understanding Empathy and Universal Emotions eModule
The concept of universal human emotions and corresponding facial expressions is presented, and you will practice recognizing the basic human emotions through facial expressions.
Understanding Empathy and Universal Emotions
Empathy is the most critical soft skill and has been for a century. And more recently, with the Covid-19 pandemic, empathy has reinforced the enormous awareness of this vital skill.
In this eModule, you will learn the foundations of what empathy is and its importance in customer relationships. You will also interactively explore the 7 universal human emotions and corresponding facial expressions.