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Customer Centricity Experience Design

How Frustration through Design became Market Leadership

ByMike Wittenstein Posted onSeptember 13, 2016September 6, 2020 Updated onSeptember 6, 2020
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In this special article, I interview Jeffery Sears, CEO of…

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NRF's Big Show-Customer Experience Training
Experience Design Metrics and ROI VOC and Customer Insights

Here’s a Notion Retailers Must Adopt

ByMike Wittenstein Posted onSeptember 8, 2016September 6, 2020 Updated onSeptember 6, 2020
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During the second week of January each year, The Jacob…

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Customer Experience Training
CX Strategy Experience Design

The Discount Revenge Cycle and How to be a Better Communicator

ByKarl Sharicz Posted onSeptember 6, 2016September 6, 2020 Updated onSeptember 6, 2020
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Customer Experience encompasses a multitude of sub-disciplines and covers substantial…

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Customer Centricity Experience Design

Back to Basics – On Empathy

ByMike Wittenstein Posted onSeptember 1, 2016September 6, 2020 Updated onSeptember 6, 2020
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If you’re an experience designer (or want to become one),…

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Customer Experience Training
CX Strategy Experience Design

Price Matters in Customer Experiences

ByMohamed Latib Posted onJuly 5, 2016September 6, 2020 Updated onSeptember 6, 2020
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There is a chorus of voices across the business landscape…

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Voice of Customer
CX Strategy Experience Design

Experience Design Principles and Human Senses

ByMohamed Latib Posted onMarch 9, 2016September 6, 2020 Updated onSeptember 6, 2020
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With the increasing focus on customer experience as a competitive…

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Customer Experience Training
CX Strategy Experience Design

Has your CX Strategy tapped the Blue Ocean?

ByMohamed Latib Posted onMarch 8, 2016September 6, 2020 Updated onSeptember 6, 2020
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Customers are central to the success of a company. Period….

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CX University and JourneyTrack join forces to offer the best in customer journey mapping! Learners get FREE access to JourneyTrack's enterprise version. This is unlike anything offered before! Join us for the March 21st cohort! #CXUniversity #JourneyTrack

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