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Is Customer Experience no more than a Checklist Exercise Based on Assumptions
Customer Centricity Experience Design

Is Customer Experience no more than a Checklist Exercise Based on Assumptions

ByKarl Sharicz Posted onNovember 7, 2016September 6, 2020 Updated onSeptember 6, 2020
1 Comment

Let me begin my latest rant, oh sorry, I mean…

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CX Strategy Experience Design Webinar

Deploying CX Across the World: Cross-cultural challenges

ByMohamed Latib Posted onOctober 12, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Play Previous Next It’s an incredible time to watch our…

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What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like
Customer Centricity CX Strategy Experience Design

What a Sensational Customer Experience Looks, Feels, Smells, and Tastes Like

ByBrian Dennis Posted onOctober 5, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

A conference attendee asked me last week what my most…

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The Myth Behind “Low-Hanging Fruit”
CX Strategy Experience Design

The Myth Behind “Low-Hanging Fruit”

ByMike Wittenstein Posted onSeptember 22, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Note: This article comes from the perspective of the author’s…

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What to do When You Hit a Customer Satisfaction Plateau
Experience Design Metrics and ROI VOC and Customer Insights

What to do When You Hit a Customer Satisfaction Plateau

ByNancy Porte Posted onSeptember 20, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

We all want to see constant improvement, but what do…

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Intelligent Experience: Where CX Meets Tech
CX Strategy Experience Design

Intelligent Experience: Where CX Meets Tech

ByMike Wittenstein Posted onSeptember 15, 2016September 6, 2020 Updated onSeptember 6, 2020
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From the 1970s through the 1990s, customers’ experiences evolved quickly…

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How Frustration through Design became Market Leadership
Customer Centricity Experience Design

How Frustration through Design became Market Leadership

ByMike Wittenstein Posted onSeptember 13, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

In this special article, I interview Jeffery Sears, CEO of…

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Here’s a Notion Retailers Must Adopt
Experience Design Metrics and ROI VOC and Customer Insights

Here’s a Notion Retailers Must Adopt

ByMike Wittenstein Posted onSeptember 8, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

During the second week of January each year, The Jacob…

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The Discount Revenge Cycle and How to be a Better Communicator
CX Strategy Experience Design

The Discount Revenge Cycle and How to be a Better Communicator

ByKarl Sharicz Posted onSeptember 6, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Customer Experience encompasses a multitude of sub-disciplines and covers substantial…

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Back to Basics – On Empathy
Customer Centricity Experience Design

Back to Basics – On Empathy

ByMike Wittenstein Posted onSeptember 1, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

If you’re an experience designer (or want to become one),…

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