When CX, Business, and Tech Combine
Is there a difference between customer experience and digital customer…
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Is the Customer Service “Department” Becoming Obsolete?
Let’s be honest, Customer Service Departments were created, and many…
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The Value of Design is on the Rise
In the last decade, many brands have used customer experience…
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The Myth Behind “Low-Hanging Fruit”
Note: This article comes from the perspective of the author’s…
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The ‘Always On’ Enterprise
For well over 100 years, businesses leaders have made decisions…
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Intelligent Experience: Where CX Meets Tech
From the 1970s through the 1990s, customers’ experiences evolved quickly…
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How Frustration through Design became Market Leadership
In this special article, I interview Jeffery Sears, CEO of…
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Here’s a Notion Retailers Must Adopt
During the second week of January each year, The Jacob…
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Back to Basics – On Empathy
If you’re an experience designer (or want to become one),…
