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When CX, Business, and Tech Combine
Experience Design

When CX, Business, and Tech Combine

ByMike Wittenstein Posted onAugust 29, 2017September 6, 2020 Updated onSeptember 6, 2020
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Is there a difference between customer experience and digital customer…

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Is the Customer Service “Department” Becoming Obsolete?
Experience Design

Is the Customer Service “Department” Becoming Obsolete?

ByMike Wittenstein Posted onAugust 22, 2017September 6, 2020 Updated onSeptember 6, 2020
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Let’s be honest, Customer Service Departments were created, and many…

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The Value of Design is on the Rise
Experience Design

The Value of Design is on the Rise

ByMike Wittenstein Posted onMay 16, 2017September 6, 2020 Updated onSeptember 6, 2020
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In the last decade, many brands have used customer experience…

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The Myth Behind “Low-Hanging Fruit”
CX Strategy Experience Design

The Myth Behind “Low-Hanging Fruit”

ByMike Wittenstein Posted onSeptember 22, 2016September 6, 2020 Updated onSeptember 6, 2020
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Note: This article comes from the perspective of the author’s…

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The ‘Always On’ Enterprise
Customer Centricity Metrics and ROI VOC and Customer Insights

The ‘Always On’ Enterprise

ByMike Wittenstein Posted onSeptember 19, 2016September 6, 2020 Updated onSeptember 6, 2020
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For well over 100 years, businesses leaders have made decisions…

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Intelligent Experience: Where CX Meets Tech
CX Strategy Experience Design

Intelligent Experience: Where CX Meets Tech

ByMike Wittenstein Posted onSeptember 15, 2016September 6, 2020 Updated onSeptember 6, 2020
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From the 1970s through the 1990s, customers’ experiences evolved quickly…

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How Frustration through Design became Market Leadership
Customer Centricity Experience Design

How Frustration through Design became Market Leadership

ByMike Wittenstein Posted onSeptember 13, 2016September 6, 2020 Updated onSeptember 6, 2020
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In this special article, I interview Jeffery Sears, CEO of…

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Here’s a Notion Retailers Must Adopt
Experience Design Metrics and ROI VOC and Customer Insights

Here’s a Notion Retailers Must Adopt

ByMike Wittenstein Posted onSeptember 8, 2016September 6, 2020 Updated onSeptember 6, 2020
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During the second week of January each year, The Jacob…

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Back to Basics – On Empathy
Customer Centricity Experience Design

Back to Basics – On Empathy

ByMike Wittenstein Posted onSeptember 1, 2016September 6, 2020 Updated onSeptember 6, 2020
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If you’re an experience designer (or want to become one),…

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