Intelligent Experience

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Intelligent Experience: Where CX Meets Tech

By | 2017-06-02T09:29:20+00:00 September 15th, 2016|Categories: CX Strategy, Experience Design|Tags: , , , , |

From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems, touchscreen kiosks, and interactive voice response systems. Companies were the early adopters. They used the then-new tech to operate more efficiently and profitably—mostly by shifting work from a company’s payroll to its customers’ shoulders. The corporate approach [...]