customer loyalty

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Are small businesses missing out on Customer Experience as a way to grow?

By | 2018-02-03T16:11:31+00:00 February 6th, 2018|Categories: VOC and Customer Insights|Tags: , , , , , , |

Do you know how much small and medium-size businesses (SMEs) contribute to total GDP growth? This segment, comprised of your friends, moms, dads, and others is an enormous contributor to the general welfare of our communities. Companies with fewer than 500 employees: Employ 48% of the total workforce (US Census Bureau, 2016) Produce 44.5% of GDP [...]