Customer Experience Specialist (CXS)™ Program in English

Immerse yourself in the comprehensive and engaging Customer Experience Specialist (CXS)™ program to become a certified CX Leader.

Customer Experience Specialist (CXS)™ Program

Earn your Customer Experience Specialist (CXS)™ certificate by completing the online courses and passing the certification exam, which will be accessible in your LMS portal after you complete your courses. As a Customer Experience Specialist (CXS)™, you will harness the power of Customer Experience to move the needle in your work and organization. This program develops leaders and advocates for CX across all levels of a company.

Course Details

The five modules in this course cover best practices and applied aspects of Customer Experience. Each module ends with a quiz to track your progression. Your purchase grants you 6 months of access to the online modules and the Customer Experience Specialist (CXS)™ certification exam, available to you after completing the courses. Customer Experience Specialist (CXS)™ Program Modules:

1. Strategy in Action
2. Culture and Accountability
3. Metrics and Analysis
4. Improvement and Design
5. Voice of the Customer and Intelligence

Course Access

Each Online Course is entirely self-contained and built for independent study, allowing you to learn and review material at your own pace and schedule. For the bundle of courses, you can select which course(s) to begin and when, with a total of 6 months of access.

Pre-Requisites

No pre-requisites necessary as these courses cover all CX Core Competencies.


Proudly a Recognized Training Provider by the Customer Experience Professionals Association (CXPA), CX University has been approved for its delivery of high curricular standards for providing quality educational resources in Customer Experience.