Unlock the Future of AI-CX Leadership
AI and CX Leadership Course
Advance Your Career. Lead in Customer Experience. Get Competitive Edge.
5.0
Trusted by CX Experts
$995.00
SKU: AICXL012026
January Cohort
1-20-2026
Why Take the AI and CX Leadership Course?
As customer expectations evolve rapidly, intelligent systems are redefining how brands engage, personalize, and optimize interactions across the customer journey.
Turn AI from a buzzword into real wins. In the AI and CX Leadership course, you’ll get clear frameworks, simple playbooks, and practical guidance to design, launch, and grow AI across the customer journey without losing the human touch.
- Master the art of leading in an AI-powered world
- Fast-track your career with cutting-edge AI-CX expertise
- Harness the five AI functions that transform customer engagement
- Drive results by reducing costs and boosting conversions with AI
- Deliver real-time personalization and sentiment-driven adaptation
- Pinpoint your organization’s position on the CX-AI maturity curve
- Demystify generative AI and discover how it redefines customer experiences
What You’ll Learn
By the end of this program, you will be able to:
- Develop advanced CX leadership mastery in an AI-driven business environment
- Build career momentum through applied AI-CX knowledge
- Identify and apply the five foundational AI functions in customer engagement
- Optimize business performance by reducing costs and improving conversions with AI
- Implement AI principles for real-time personalization, automation, and sentiment- based adaptation
- Map your organization’s maturity on the CX-AI curve
- Differentiate between myths and realities of generative AI, and evaluate its role in transforming customer interfaces
Online, self-paced courses with weekly virtual meetups! Can’t join the bi-weekly Zoom call? We’ll send you the video recording so you don’t miss a beat.
January cohort kickoff 1/20/26
| 20-Jan | Module 1 | Independent online work | |
| 27-Jan | Zoom Review–Module 1 | Module 1 Zoom Review | 12 Noon – 1 PM ET |
| 3-Feb | Module 2 | Independent online work | |
| 10-Feb | Zoom Review–Module 2 | Module 2 Zoom Review | 12 Noon – 1 PM ET |
| 17-Feb | Module 3 | Independent online work | |
| 24-Feb | Zoom Review–Module 3 | Module 3 Zoom Review | 12 Noon – 1 PM ET |
| 3-Mar | Module 4 | Independent online work | |
| 10-Mar | Zoom Review–Module 4 | Module 4 Zoom Review | 12 Noon – 1 PM ET |
| 17-Mar | Module 5 | Independent online work | |
| 24-Mar | Zoom Review–Module 5 | Module 5 Zoom Review | 12 Noon – 1 PM ET |
| 21-Apr | Last Access to System | Last Access |
Who Should Enroll?
This course is ideal for:
- CX professionals ready to lead with AI
- Business leaders determined to impact performance
- Executives intent on outpacing competitors
- Consultants & strategists seeking a deeper understanding of customer behavior.
FAQs
Everything you need to know
For any issues regarding logging into your courses, navigating the learning management system, or completing your courses, please contact us at in**@**********ty.com
You should receive the email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder and then contact us at in**@**********ty.com
Clear the cache on your computer in case your computer is trying to remember an old password. Check to make sure you correctly copied the username and password you were given. Remember the credentials are case sensitive. If you are still not able to log in, contact the Chief Learning Office at ad***@**********ty.com. Do not request a password reset on the CXU website.
Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.
After you log in with the credentials you received from us, click on “Home” at the top of the navigation page. On the left side of the page, you will see “Account”. Click on “Change password” to create a new password. Be sure to click the “save” button at the bottom of the screen.
You must complete the applicable online course program. (No charge for the exam.)
You must score 80% or higher on the Customer Experience Specialist (CXS) TM exam, in which you will have 2 hours to complete a 50-question, online multiple-choice exam.
We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.
Also, offer group discounts for five or more seats.
Essentially, you need access to the Internet without a firewall blocking your access and an operable computer, laptop, tablet, or smartphone.
You will receive an email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder or contact the Chief Learning Officer.
Everybody’s pace varies according to their learning style, time commitment, and any other extraneous variables. The programs are available for 6 months from the date of purchase. You can learn at your own pace.
Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.
(CXS)TM certification?
The CXSTM certification from CX University validates your expertise in customer experience, enhancing your career prospects and potential earning power.
The CXS TM has become a globally recognized credential for customer experience professionals seeking to demonstrate specialized knowledge and skills in specific CX domains.
The CXSTM carries no additional cost and does not have to be renewed.
Support is available at any time by contacting our Chief Learning Officer.
We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.
Also, offer group discounts for five or more seats. Contact our Director of Sales Experience.
Reviews
What Our Students Say
About Their Experience With CXU
“The CXU course was an enjoyable and eye-opening experience, offering both practical and future-ready insights. It deepened and enriched my professional advisory work in strategy, organisational transformation, and leadership. Each CX module brought fresh relevance and real- world impact, making it an invaluable experience for anyone serious about building a lasting, thriving, customer-centric organisation.”
Vincent Ang, Founder & CEO,
Solomon's Guild Advisory
“My time with CX University has been fantastic. I really appreciated the flexibility of the courses, the wide range of tools, documents, and illustrations, and the encouraging support from Mohamed and Sue. The setup made it easy to balance work while still learning a ton. CXU’s approach is practical, engaging, and genuinely helpful — a great resource for anyone wanting to grow their customer experience skills.”
Lucie Cossin, Global Head of Research
Michael Page
“My experience with CX University has been incredibly valuable. The courses offered are comprehensive and insightful, providing a deep understanding of customer experience principles that can be applied directly to real-world scenarios. I specifically loved the usage of real-life videos and interactive playbooks. The content is well-structured, and the learning environment is engaging.”
Kristian S Aboab, Customer Experience Coordinator
Barbados Public Workers Cooperative Credit Union Ltd.
“I enjoyed learning with CX University, there’s a lot that I was able to uncover and the best thing for me was the pace. You are a very customer-centric organization and gave me enough information, always speaking with empathy, thank you.”
Faustina Isioma Onyegikei, Head of Customer Experience
Bitnob
"The learning experience was thoughtfully designed, making it easy to connect theory with real-life application."
Denisa-Roxana Botea-Muntean
Project Manager
"My overall experience with CXU was amazing, I learned a lot of new information and useful tools to put into practice right away."
Alejandro Mejicanos, CX Manager
Grupo TRT
“My experience with CX University has been truly valuable. The courses cover the standards thoroughly and use a mix of videos, interactive visuals, and readings to keep the learning engaging.”
Usama Zaky
CX Technical Lead
“I walked away with a deeper understanding of customer needs and a lot more confidence in problem-solving. What really stood out was how practical every lesson was—everything felt immediately useful and easy to apply on the job.”
Hattie D. Ramsey,
Operations Manager, DTE Energy
“I wanted to take a moment to express my sincere gratitude for the incredible support and guidance I received throughout my journey. Your unwavering commitment to excellence has played a pivotal role in my success, and I am truly thankful for the opportunities you've provided me.”
Mohammed AlHamedi, Senior Manager
Healthcare Services MCU at Bupa Arabia
“Mohamed and Sue’s passion and personalized approach fostered a supportive, engaging, and enjoyable learning experience. The course content was comprehensive, practical, and applicable to real-world situations.”
Michelle Iosua,
AVP of Member Experience Management
Triangle Credit Union
Testimonials from our Partners at Bupa Arabia
I am sharing an unsolicited, unexpected, and deeply meaningful LinkedIn post. Nothing was requested, nothing prompted. These reflections emerged organically from the learning experience itself.
This is the kind of sentiment that makes our work at CXU profoundly gratifying.
When leaders express how our programs have shaped their thinking, elevated their practice, or inspired new possibilities, it reaffirms why we do what we do.
We are genuinely thrilled to see our work contributing to a transformational leadership culture—one where people are committed to growth, disciplined in their craft, and determined to make a meaningful difference.
We are enablers, catalyst for impact, a partner in capability building, and a community that fuels excellence.
And when our colleagues take the time to share their appreciation publicly, it speaks volumes about the value and purpose behind our work.
Developing
Experience makers
Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:
✅️ Transformative Education: Comprehensive and engaging online courses with options for certification and graduate college credits.
✅️ Industry Impact: Awarded by CXPA in 2022 for making a significant mark on the CX profession.
✅️ Global Reach: Building a vibrant community of CX professionals worldwide - 50K+ learners in over 120+ countries trained.
✅️ Industry Leader: Recognized as a top CX certification program by TechTarget, CX Lead, rethink CX, and LaunchNotes.
56% of CEOs identified CX
as #1 strategic focus
Source: Gartner, 2024
of customers are willing to pay
more for great customer experience
Source: The CXi Report, 2021
80% of businesses now
primarily competing on CX
Source: Gartner, 2025
Earn your Certification as a
Customer Experience Specialist (CXS)™
Level up your CX career today.
- Earned for successful completion of the CX Specialist Program online courses independently.
- Showcases that you passed the online Certification Exam.
- Elevates your professional standing and the standards of excellence by bringing fullness to the CX discipline.
- (CXS)™ available in Spanish, French, Arabic, German
Developing Experience Makers
CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.
Advancing the CX Discipline
CXU is partnered with Moravian University to give learners access to six MBA or MHA credits.
Trusted By
Why Earn the CXS ™ Certification?
This course is ideal for:
- 📈 Staying ahead in a booming industry – Companies are prioritizing CX expertise, and certified professionals are in high demand.
- 🏆 Gaining a competitive edge – A recognized certification strengthens your résumé and credibility.
- 💡 Increasing your impact – Drive business growth by implementing CX strategies that lead to measurable success.
- 📊 Boosting your earning potential – CX leaders with certifications often command higher salaries and leadership roles.
- Invest in Your Future – Enroll Today!
Your Success in CX
is Our Passion
Our mission is more than education—it’s about empowering your future. We exist because the world needs CX leaders who can influence business performance.
When you join us, you’re not just gaining knowledge—you’re gaining a mentor, a guide, and a lifelong support system to help you rise.
- Build deep CX expertise
- Master real-world application
- Accelerate your career
- Drive business success
