90-Day Roadmap to CXS October

Easy to balance this study program with life and work. The ultimate "selling point" will be how well this prepares me to pass the CXPA certification exam.

Pretty interactive and full of resources and information, makes it easy to learn.

Most Likely.

Dynamic review of online course and detailed training in test taking. Well worth my time.

I am learning a lot it's not just information.

Very structured and clear content and real examples in CX matters.

It gives updated trends and principles of customer experience.

Very informative, interactive sessions.

The online materials are current and comprehensive. The Zoom reviews are engaging. I especially appreciate going over a few practice questions at the end of each session so that I am sure I understood the materials.

Helpful activities and videos.

Well written courses and useful readings and activities.

Great Zoom reviews and test preparation. I appreciate the extra explanations regarding the online materials. The practice tests in the Zoom sessions validate what I learned.

Insights and value to the CX practitioners.

The modules and practice tests are very helpful.

The module on VOC and Intelligence is very relevant to CX people. Most importantly, it discusses the issues of AI and the megatrends affecting our businesses in the future.

Helpful to my current and future jobs.

Loved it.

Relevant and engaging information and steps to get things done.

The materials were challenging and Sue helped me finally finish everything! Mohamed's course reviews were engaging.

The course is interactive and engaging.

The course is very well structured, both in terms of theoretical and practical information.

For those who are considering a CX career, learning about CX measurements is a crucial skill to have and the course provides that.

Excellent course on metrics. This programs has been worth my time and effort.

Very informative if you want to learn how to provide a quality customer experience.

Interactive. Work at your own speed.

The lessons for me are inspiring.

The courses are detailed and explanatory about the full concept of customer experience.

Love the combination of online courses and Zoom review sessions.

I really do enjoy this part of the course because it focuses on the customer, what we should avoid when creating journeys.

Great Instruction and real word examples.

Detailed and enlightening. Flexible learning.

Timely and relevant information provided by caring instructors.

Informative and can be applied immediately.

The courses have been insightful. I have learned new ways and approaches towards customer experience. I particularly enjoyed the design thinking and customer journey mapping modules.

Interesting interactive modules and videos.

Based on my understanding, great CX implementation will increase sales (revenue) and profits, and help you find the "why "in the organization.

It a good and insight full course so far.

Insightful course.

Helpful, entertaining videos.

Excellent customer experience.

Very important information.

CX is a game-changer for businesses, customers and employees leading to growth and profitability.

Material was easy to digest, and help was really available.

This course has opened my eyes on all things Customer Experience.

Easy to complete.

Easy to understand

The mix of online courses and Zoom reviews works well for me. I appreciate the support I receive in staying on track with my courses. The instructor led facilitation is exceptional.

Content is helpful.

Content is good, some of the videos do not have closed captioning.

The content is good information , it is time consuming.

very insightful and educational.

Courses are informative and ease of effort is ideal

Courses are informative and ease of effort is ideal.

Current resources and plenty of ideas for use in my current position.

Course was great

It is very informative, and the exercises make it easy to understand. it is also very practical and easy to apply.

Easy to navigate and very relevant feedback.

Very easy to navigate and relevant material.

The courses are detailed and explanatory.

Very effective post course reviews. The facilitators provide many personal case stories and tips for success. The practice test exercises are invaluable.

Easy to follow. Good facilitators.

Current and insightful materials.

Very insightful especially around design thinking and Motivation 3.0

Insightful.

Great insights.

Meets my expectations.

Good.

Insightful and simple to grasp content...with practical real-life stories.

Very easy to navigate content that is very practical and current.

I have found the course extremely beneficial.

Very organized and structured. Sue is great.

The content very relevant and engaging.

I have gained a tremendous amount of knowledge from this course and feel I was able to successfully retain the information easily, from one lesson to the next.

Engaging reviews and relevant online materials.

Very helpful course

Well-designed course

Engaging course reviews and test practice. Well worth my time and effort.

The course materials are very informative. Tests done after the topic are very handy to jog our memories.

Helpful case studies.

I've enjoyed learning how to build a customer journey map. I felt very supported in the process.

The format is effective and the content is applicable immediately.

Practical lessons.

Self-paced courses.

The customer experience was fantastic. When I needed help with my course or a password reset, I got prompt, professional assistance. Thanks, Susan!

Lessons keep getting better.

The review sessions are impressive. Useful and relatable information. The practice test reviews are so helpful. The customer support is swift, friendly, and professional.

Very Insightful and structured.

The online materials are excellent and current. The Zoom reviews are interactive and very helpful. Mohamed and Sue did a great job in making CX accessible.

Very relevant and up to date content with rich reference material on an easy to use platform.

Easy to understand guidance in developing customer journey maps. This course is well worth my time, effort, and money.

The online materials are current and useful. The Zoom reviews and test practice are insightful and helpful. Great customer experience.

Easy navigation of the portal and relevant course material.

If the online courses would be on weekly basis rather than bi-weekly.

Excellent progression in learning and application.

Very important information on improving business. Uses real life examples of companies successes & failures. Easy to follow along.

Interesting materials.

Very relevant material and easy to navigate platform.

Exceptional customer experience. They do what they promise. Support was available quickly 7 days a week.

Between the valuable personal experiences shared by the instructors and test taking tips, this course was well worth my time and money.

The format for learning is simple yet effective and the content can be applied immediately.

I wish there were more interactive sessions.

There is a lot of reading

The combination of Zoom review meetings and online work is helpful to me. I appreciate the wonderful CX stories that bring the discipline to life for me. The test prep is making feel confident as a test taker for the first time in my life.

CX is critical for business success. Organization must learn how to look after their customers or they become irrelevant quickly.

Easy to read and understand materials. Current examples helped me increase my CX knowledge.

This course can help organizations increase their revenue and profits by equipping their leaders and staff with essential CX skills.

Great insights from their deep understanding of customer experience

Deep understanding of the CX space and practical nature of course design

The information shared is really detailed to support us in our CX journeys.

Very relevant course material and very easy to navigate your learning materials

Concise, current materials.

It is very practical.

The content is extremely relevant

The many practice questions are helping me strengthen my understanding of CX.

Challenging questions with excellent preparation materials. It is a good use of my study time.

Well organized CX case studies, examples, and narratives using current information.

Practical CX information that is useful to me in my job.

Interesting information

Well organized and current materials. I feel that this program is well worth my time and money.

This is the first online course that I could easily read and navigate. The text was large and clear; the navigation was intuitive.

Very easy to navigate their online class.

Concise, practical materials.

Easy to understand approach to learning CX.

The interactive Zoom reviews are engaging and informative.

All round course on CX.

Well-rounded CX course.

Great practical content; great articles.

Practical materials. The course is well worth my time and effort.

It is very interactive, and available reading and case studies make this course so much more relatable to what we experience in our daily undertakings.

The classes have been going great; I enjoy the Monday meet-ups.

Journey mapping samples could be useful to help with knowledge application.

User Friendly, insightful, applicable.

All good.

The information is very relevant to the field.

Good examples of different metrics and measurements.

The blended format works well for me. The Zoom reviews keep me on track with my courses and help me become a better CX test taker.

Interesting and helpful course.

Well written, interactive program. The facilitation is exceptional. I am learning so much about CX that I can use immediately in my job. I'm also gaining test taking skills that are helping me master the practice tests and prepare for certification.

Amazing customer experience. I always got help as soon as I needed it. A great training experience.

The learning journey has been amazing. I have noted change in my behavior both personally and professionally.

Method of learning is very interactive and engaging. Course material relevant and applicable to resolving modern day challenges.

So far, the class and resource materials have been really helpful and informative. The only thing I would like is an unlimited number of times to take the quizzes to practice for the larger exam.

Relevant content and reading material.

Course is relevant and expands/solidifies domain knowledge.

Relevant and helpful case studies and examples in CX.

Excellent online materials and Zoom reviews. The sessions are interactive, useful, and informative. My knowledge of CX and skills in testing are growing! This course is a good use of my time and resources.

Detailed and well organized CX materials.

So far, I have enjoyed the breakdowns, examples, and instructors. The information is being presented in a format that is easy to understand.

Programme is interesting, new learnings, opportunity to network, user friendly.

The right combination of guided and self-guided learning, excellent instruction, and very current/relevant learning materials and activities.

The course is good, except the timing for online classes would coincide with the office work.

It keeps me up to date on how to provide excellent customer services to clients while doing my job.

Content is relevant, reading material is helpful, test knowledge at intervals helps with learning experience.

Well worth my time. The lessons were clear and concise.

The material is relevant.

The course was well worth my time and money. I learned a lot.

Learning does not end and i have learnt a lot from this program which will help me in giving our customers excellent service.

Simple and clear information based on examples from day to day life.

It has helped me improve on my customer service skills.

Excellent content & instruction.

Best CX course I have taken.

This has been a comprehensive and very engaging class!

Excellent class - course content and instruction have been outstanding!

Current, relevant content, right mix of online and guided learning to keep motivation up and maintain progress.

Material is relevant.

Information shared is invaluable, content easy to understand and very engaging. Positively impacts my work delivery.

Engaging course and reviews. Excellent customer experience. I received prompt and friendly help as soon as I needed it, 7 days a week.

Good learning program.

Lively and informative facilitation by the instructors. The information is relevant and the test practice is giving me confidence.

Module 2 and I am noting the positive impact the course has on my work deliverables as well as personal life.

Perfect blend of facilitated instruction with variety of self-guided online reading, interactive modules, articles, and videos.

Because of the material presented and the fast and accurate feedback of the program manager.

Engaging, varied content supported by expert facilitation and diverse cohort of other students.

Excellent course! Tons of relevant information!

Has provided a myriad of action items already that will benefit our org.

Effective, manageable, and compelling blend of online self-guided learning and personal interaction with instructors.

The activities are informative and easy to understand.

Very interactive and relevant material which is quite easy to understand.

Current and easy to understand instructional materials. Great customer support.

The course interaction is great. However, I am waiting to learn more about the metrics behind CX and how they correlate with an organization. I'd like to learn more about data research, metrics, and software programs which create graphs and tables as an overview of the companies data performance.

Great discussions and current information.

The information learned within the lessons are very clearly explained and easy to understand.

The courses and modules are practical.

Enlightening.

Quite a lot of learning done here.

Consistent and very informative. Broad Customer Experience knowledge.

Its informative and course very applicable in a cx professional's journey.

Very insightful.

Has the best training on customer experience.

Educative.

Great training.

Very insightful lessons on customer experience.

I like that they help with practice questions and their material is current and informative.

Informative course with current information. Excellent, prompt customer support. Very caring environment.

Because it is a good platform to learn when you're eager to improve your customer experience.

Highly informative content.

Detailed, current information. Mohamed and Sue provide a high level of instruction and support.

Very useful but the content can be overwhelming especially if working with big teams.

Useful information.

Very insightful studies that is rare to find somewhere else.

Interesting, useful course.

A lot of reading for my busy schedule.

Interesting and relevant materials.

I find the content very useful.

Good activities.

Great educational content.

Has a complete approach to customer experience.

Different approach to CX.

Very educational, learnt some concepts I did not know about.

Easily understandable.

Variety of learning methods, work can be done on my own time with good support if I need it.

Ann and Sue made the materials relevant and accessible. I'm really enjoying the class.

Good activities and facilitators.

Great experience.

Facilitators are CX experts with a broad range of University and business experiences.

Excellent use of short narratives, videos, and activities to explain key concepts. The test preparation has helped me learn to be a better test taker.

I've enjoyed the CX classes and test preparation. I feel very prepared for the CXS exam and the CCXP.

The amount of current CX information was helpful in preparing me for my new job in CX. This class was well worth my time.

Very insightful educational material.

Well-designed course. There is a good mix of instructional learning methods. Anne and Sue provide an excellent learning experience.

The course is an eye opener especially to those in customer service leadership roles.

Easy to understand information. Simple site navigation. Excellent test preparation and practice.

Great customer experience. I got immediate help, seven days a week, when I needed it. CXU practices what it teaches.

Excellent way to learn CX concepts. The test prep was very helpful. I feel so much more prepared for the CXS and CCXP exams.

There is a lot of knowledgeable information for everyone not only people working strictly in Customer Service.

The learning process is engaging, using different teaching tools. The concepts are clearly explained with relevant examples for further understanding.

Great materials. The course is worth the time I spent learning about CX.

Detailed, current CX materials.

This is because of the course provided and the model of interaction gives someone room to expand their knowledge of the customer-centric aspect and support him/her to be a CX expert.

Because it's a good platform to learn on how to engage with our customers on a daily basis.

Lessons are extremely insightful.

Fantastic customer support. The review sessions are helpful. I finally feel confident in my test taking abilities.

Ease of learning and reference resources.

Great materials and current references. Helpful test preparation.

Good material. Helpful instructors.

Relevant and up to date content.

The blended courses with online materials and Zoom review sessions are very effective for me. The extra materials that are presented and the test preparation are interesting and helpful.

The depth of knowledge shared is very insightful.

Clear and concise instructional materials.

Very effective test preparation.

I appreciated the recent articles and summaries. The materials were well organized and clearly explained.

Excellent course reviews and test prep sessions. I feel confident in taking the CXS and eventually the CCXP.

Well-designed courses and great customer support.

The learning material is informative and clear. The instructors are SMEs who can truly help to develop applied knowledge.

I appreciate the personalized help I receive, especially in test preparation. I'm learning so much in CX.

Access to valuable information and resource support to boost learning.

The CX University team is highly professional and has given an in-depth insights into various aspects of Customer Experience.

Relevant and helpful materials.

I appreciate the learner support and interactive reviews. The test prep is helpful to me.

The review sessions are useful and the test prep is working for me.

Great engagement. The review sessions are great.

Interesting materials.

I like the combination of online work and Zoom reviews. The personal support is amazing. I got immediate help when I needed it. With the test reviews, this is the first time I have felt confident in my test taking skills.

Very helpful materials.

Engaging review sessions. The test preparation practice is really helping me become a better test taker.

Adequate of resources to reference Accessibility.

Very interactive, great resources, great materials.

Good materials, very interactive.

Learning a lot so far. Looking forward to completing the courses.

Well constructed, informative course.

Great interactive activities. The test preparation is excellent.

It explains concepts and theories in an organized manner.

Useful test prep!

Comprehensive and allows retake of tests to check progress.

The text narratives are understandable and practical.

Well-designed course with a good balance of written materials, activities, and videos.

Very practical program.

The combination of online materials and live Zoom review sessions works well for me.

Interesting and informative program. I feel that I am well prepared to pass the CXS and CCXP exams.

I believe this information will allow us to have more meaningful interactions with our patients, improving the patient-provider relationship which extends to staff patient relationships and leads to organizational growth and retention efforts.

Great CX information. The combination of online materials and Zoom reviews work well for me.

The online review with the two faculty members was very informative. I'm learning more about CX and test taking than I ever knew.

Already recommended one. The process is smooth, plus I get to study at my own time.

The material is easy to read. The office hours are very interactive.

Interesting and helpful materials.

I enjoy the blended online and Zoom review format. I have learned a lot about CX and even more about test taking. I wish I had known about test prep while I was in college!

Practical course and relevant materials.

I feel like I am being well prepared for the CXS exam. I've learned so much about CX and test taking!

I'm learning a lot about CX and how to master test taking.

The course material is resourceful.

Learned a lot and the teachers are brilliant and helpful.

Practical information and challenging tests. I got great help in test taking skills.

Great course.

Learned a lot about CX.

Useful course.

Good training.

Practical CX course.

The blended format is convenient for me. I appreciate the test taking strategies and practice.

Best customer experience I've had in an online course. The support from CXU is professional and timely.

I understand a lot more about metrics and measure now. I feel like I've learned a lot.

Interesting materials. I am learning a lot.

I feel that the tests are preparing me for the CXS and CCXP.

I feel like I am well prepared for the CXS and CCXP. Excellent test prep.

Excellent test practice.

Learning a ton.

Interesting interactive modules and videos.

Practical course materials.

Excellent materials.

Easy education.

The course is practical and easy to understand. I feel the test practice is helping me improve my test taking skills.

Tests are challenging and I feel they are preparing me for the CXS and CCXP.

I received personalized support from the learning specialist throughout the course. This help has made my CX journey so much easier.

Great content and support.

Interesting material and activities on culture. I'm learning a lot on how to take tests! I can see how I'm improving.

Interesting materials.

Learning so much about how to set up a cx practice and why it's important.

Well organized. Lessons spread out with enough time to work into busy schedule. Fabulous information on CX.

Terrific customer experience.

Nice content and totally useful.

The learning is incredible.

Good course.

Challenging activities.

Informative class and materials.

Course has information I can use now. Very relevant.

Great course.

It's been good - good materials and good delivery. A couple of recommendations for improvement: timeframe for completion does not seem accurate - it says 4 hours, it has taken at least 8. Some of the materials seem outdated and the addition of research papers post pandemic would be useful.

Learning a lot. Many good articles to read.

Well-designed course

I appreciated the customer experience. When I need help, it's always there.

Interesting course.

The online courses and Zoom review sessions work well for me. It's easy to stay current with my work.

great information.

Well-designed course. The student support was quick and professional.

great articles - easy to follow training.

Useful information. Wonderful customer experience. Help is given as soon as I need it.

Good use of interactive activities to explain and demonstrate CX metrics and measurement.

Good material based on the experience of experts.

Great material from experts.

Its eye-opening and real.

Its real.

Future relevant CX thinking and ideas

Great content, easy and enjoyable learning.

The program is robust, content rich, interactive, and educational.

The course content and program are well-designed and relevant! They've been so patient and supportive as I've tried to complete this program for almost 2 years now.

The CJM Program provided me with the skills needed to succeed in CX.

It was very informative.

The blended format works well for me. I felt supported throughout my CX journey.

The team is very knowledgeable and committed to delivering the content in an effective and meaningful way.

There is a plethora of information, video examples, and materials to learn the content.

Its real and eye opening

Interesting videos and interactive activities. I enjoy the blended format.

Great customer experience. Help is always available.

The program is educative and worthwhile. Concepts are very applicable where organizations are intentional about offering great customer experience.

Great course content

The lessons are worthwhile and eye opening in the area of customer experience.

Very engaging activities. I appreciate the quick responses from Sue when I need help.

I'm learning a lot of pro tips in creating a customer journey map. Very informative course.

Interesting materials.

A very whole some course.

Great insights.

I really enjoyed the notes and interactive presentations.

I enjoy the blended classes. The every 2 week check ins help me stay on track. The instructors are experienced and supportive. Whenever I need help, I know I'll get it very quickly! Thanks Mohamed and Sue for the great customer experience.

The blended format of online and Zoom reviews works well for me. The instructors are knowledgeable and very helpful.

Easy to understand materials. I learned a lot in a short period of time.

Useful materials and activities.

There is a lot to learn on CX.

Insightful content on CX.

The content is very rich and quiet easy to comprehend.

The instructors were interesting. I learned a lot.

Classes are engaging and helpful. Trainers are well-prepared and share their previous experiences and insights.

Great course.

The instructors are very knowledgeable and helpful. I feel that I am getting excellent preparation for the CCXP. I've learned a lot about test prep.

Effective course.

The course is very informative and the faculty is always ready to assist. The course is interactive and has opened my eyes to what Customer service and experience is all about.

Useful materials.

Dynamic online course, great professors who truly want you to succeed. My only recommendation is to update some of the content (a video that was from 2018).

Depth of course content.

Well-designed course. Customer experience was excellent. I always got help when I needed it even on weekends and holidays.

The Practice Tests are challenging enough to make me feel that I am going to be well prepared for the CXS and CCXP.

Challenging course. I learned a lot so far.

Interesting course.

Great learnings for a CX practitioner or anyone who wants to create a difference and add value to their work space.

I wanted to give some feedback on this week’s lessons specifically. Being someone with a bit of insider knowledge into Zappos, much of the content provided is quite dated since the passing of Tony Hsieh. It's unfortunate, but the company is just not the same without him. Again, this is a totally personal experience that many people may not relate to, but I wanted you to be aware of the perception of someone who can. Zappos was revolutionary with culture in the beginnings of ecommerce, but much of that shine has sadly faded.

The course outline is rich and the content easy to understand.

They have wonderful expert in this field.

Learning a lot.

Same reasons as outlined before. I was very impressed with Sue support for the 702 exam queries. That was a wow moment for me.

Very easy to navigate through the relevant content.

A lot of things to learn.

Interesting materials.

The blended format works well for me.

The content is rich, relatable and the platform is easy to navigate. Also, the use of videos for illustration gives a clearer understanding of the topic being discussed/taught.

The videos helped me understand the materials.

Valuable and practical content

The practice tests are helping me prepare for the CXS and CCXP. The questions are challenging, but I feel confident that I can do it!

Practical information that is useful in my current and future positions in CX. The learner support was phenomenal. I got help as soon as I needed it. The Learning support was professional and timely. Great customer experience.

Helpful materials.

Great content.

Excellent Content.

The practice tests are very challenging and make me feel prepared for the CXS and CCXP. The tutoring on how to take CX tests has been excellent.

I learned a lot in this course. I most enjoyed the activities and videos. There was a lot of reading but I learned how to skim the articles for key points.

Interesting, useful info.

A deep understanding of Customer Experience and a well-thought-out and presented training program.

There is a lot to learn. Many great insights.

Great materials and activities.

We are just implementing a framework for CX at our company, so all of this foundational knowledge is very valuable. Would love a text to go along with this that has some of this information in a way I can share with my organization.

There is a lot to learn.

Online Portal is well managed. Mohamed and Sue are very friendly personalities.

With CX being a new undertaking and focus in our organization, the foundational knowledge that can be gleaned from this course is extremely helpful in starting off in the right direction.

Very practical course.

Interesting materials.

Great customer experience.

I enjoyed the zoom reviews.

The detailed explanations with accompanying videos to help with comprehension of each topic.

Based on the lessons completed so far, the course content is rich and insightful.

Interesting learning materials.

Eye opener. deep of knowledge learning.

Good information in customer service.

what I have learned will change my day-to-day engagement with customers.

Perfect information.

Good learning environment.

Well-structured online platform. Interesting team colleagues. Live sessions are entertaining and informative.

Liked the materials.

Enlightening. Helps deepen understanding of CX discipline.

The knowledge gained is in depth.

Interesting videos and activities.

I enjoyed the blended format. The discussions during the review sessions were interesting.

Useful course. I learned a lot.

Good content, ability to go back and review. Cohort allows for interaction.

Excellent content, teacher knowledge and team organization.

Very engaging sessions, practical illustrations and examples that are easy to follow through and understand.

I enjoyed the videos and activities.

Detailed explanation and review.

The combination of short narratives, videos on major topics, and interactive activities made learning easy and efficient for me. The safe and supportive learning environment helped me succeed. Thanks for the quick and attentive support when I needed help but was afraid to ask for it!

I enjoy the combination of live sessions and self-paced online work. The customer experience is exceptional. Whenever I need help, it is only an email away.

I appreciated the supportive environment in the journey mapping class. I now feel empowered to make customer journey maps for my organization.

Excellent instructors - would like to see some sample journey maps included in this section - or a sample role play or focus group demonstration. Real-time Google reviews and other reviewing apps need to be included in social - FB is too dated in this section.

Topics well explained.

The scope and content of the course, the support and follow up from the CXU team, especially Sue!

Informative materials. I appreciated the videos and activities which helped me understand the concepts. Great customer experience. The timely study tips and help with staying on track were useful.

High engagement.

Rich Content.

I like the blended format. The Zoom review sessions help me stay focused on completing my work. The instructional support 24/7 is excellent.

Exciting and insightful.

Easy to understand materials. The activities and videos made complex concepts accessible.

Knowledge gain.

In-depth information.

Detailed and helpful materials.

Great content that covers CX core competencies.

Great instructional materials and personalized help and support when I needed it most. I felt that the CXU learning officer knew when I needed help even before I did. She helped me get through my classes.

The structured lessons, variety of video and reading and check-ins are valuable and interesting.

Helpful instruction.

I enjoyed the authentic examples the facilitators presented. The online review sessions helped me stay on schedule for completing this course.

Now the process is coming through.

Detailed.

Very detailed.

Well-designed course.

The activities really helped me understand how to calculate several common metrics.

Ease of access and quality content provided.

Very enlightening.

Endorsed by CXPA as prep form CCXP exam.

Very foundational and leads to CCXP.

Very detailed content, great examples, diverse content, and self-paced studies coupled with a great facilitation team.

I have had very insightful sessions.

This lesson was very practical and helpful.

The lessons are very practical in the work environment.

Exceptional content.

The content was awesome.

Enjoyed the content.

These lessons are practical for anyone in a Customer Experience role.

I love the content; it is very relevant. The videos also make it easier to digest the information.

Great activities, videos and articles.

Great content.

Clear explanations.

Material is very useful.

Provides in-depth knowledge with practical playbooks and facilitation by the facilitators. Facilitators were very knowledgeable and brought the cx to life in various examples.

Very enlightening & practical.

Very detailed.

The training experience was precise and easy to understand.

I have a deepened understanding of the discipline and now have new ideas for cementing in my organization.

Engaging activities and Zoom sessions.

CXPA's CCXP credential is the industry standard. CX University in endorsed by CXPA.

Good content, LMS & interactive sessions.

The lessons are practical.

The content is relevant and up to date. There is a lot of business cases from various industries.

Range of material and course content. Quality LMS. Course is well planned; interactive sessions are informative and relevant.

Good quality material and interactive sessions are relevant.

Quality of material and interactive sessions.

Like the self-paced approach.

Great learnings.

The ease of access on all learning materials as well as how practical it is for people in CX.

Expanding knowledge base.

Provides a focused and discipline approach for CXPA Exam preparation as well as helps users deepen their understanding of the CX discipline.

It is quite comprehensive and connects a lot of dots.

Good.

Complete at own pace, practice tests, ability to review past content.

It is an eye opener to matters customer experience. I must admit I have gained knowledge on matters customer experience.

Learnt a lot. came in as a sponge and am truly impressed with the vast knowledge on CX.

The blended online and Zoom instruction really worked for me. The instructors were knowledgeable and engaging. The instructional support was 7 days a week and amazing!

The content is very relevant and helpful. The review of the material with the instructors really helps to drive home the concepts.

The coursework and the instructors experience.

Practical application, team environment, instructors experience.

Useful information in a quick format.

The videos, articles, instructor experience.

Articles, videos, business cases, and instructor experience.

Excellent class! The information was fresh and interesting. I enjoyed the interaction of the instructors. The 24/7 support was above and beyond what I have ever received in an online class!

Relevance in today's competitive marketplace.

Because the articles and online cx materials are very insightful and up to date with the emerging trends.

Informative.

Well researched, highly applicable content.

Well-designed course.

Practical adult learning style.

Relevancy.

Rich and enlightening courses.

very informative.

self paced. Convenient. Practical and easy to understand.

Learnings have been very insightful.

The course outline and content are comprehensive, friendly and informative.

The information was presented in a clear, concise manner. I learned a lot in the blended format. I appreciated that I could work on the materials at my own pace, but also had the opportunity to discuss concepts with the instructors and other students.

Informative and interesting course.

Insightful and educative, relates to the current trends.

I like that its online, and self-paced. I liked the variety between articles, videos and even interactive games that give you a hands on practice preparing for the certification.

Excellent explanation of measurement and metrics. Exceptional customer experience. I always received quick and friendly help when I needed it--7 days a week!

Learnt new concepts in practical manner because of examples used so I can easily implement.

Very insightful.

Well researched, deep and insightful.

I love the lessons.

Very professional group and the learning modules are well structured and makes for easy learning. Language is user friendly.

I like the blended format.

Very insightful rich content.

The customer experience in the course is fantastic. I received prompt help seven days a week when I needed it. The assistance is sincere and helpful. The Zoom sessions helped me fully understand the material online.

Relevant and timely.

Very informative materials.

The videos and activities were helpful.

Indepth coursework: Practical lessons.

Rich content and relevant examples operating in the current dynamic world.

Great customer experience and timely support.

Great content and supplemental materials.