Issue 4: December 2025 Theme: Learn to read patterns in chaos Within our journey lie valuable insights into the ways our life experiences shape who we are and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us of the way…
This blog explores how true CX transformation happens only when organizations unite human capability, disciplined operating models, and AI-powered technology, revealing why people and platforms must work in tandem to turn insights into meaningful, measurable action. Customer experience leaders everywhere face a familiar, maddening reality:They invest in great tools, but transformation stalls.They invest in training…
Issue 3: November 2025 Theme: My Liberation Odyssey – Lessons in Leadership Courage Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it informs us…
Issue 2: October 2025 Theme: The Fire in My Hands – Lessons on Experience, Dignity, and Trust After school, I’d attend religious classes taught by a teacher who wore his authority like a second skin. He didn’t just expect obedience; he demanded submission. He kept a long, flexible bamboo cane within reach, and he wielded…
Issue 1: September 2025 Theme: CX Lessons from Being Othered by Injustice – Experience, Dignity, and Inclusion Within our journey lie valuable insights into the ways our life experiences shape who we are—and how we serve others. At its core, human experiences remind us that our past is not separate from our professional lives; instead, it…
Due to the global health crisis, many of today’s workers have transitioned to working from the comfort of their homes. Understandably, this has brought joy to employees everywhere, as this new working arrangement allowed them to spend more time with their family and work flexible hours. However, not everyone expected the many challenges of working…
