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Customer Experience Training
Metrics and ROI Organizational Adoption of CX

How to Create an Effective Business Case for CX

ByNancy Porte Posted onOctober 11, 2016September 6, 2020 Updated onSeptember 6, 2020
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Customer experience requires funding and funding requires a strong business…

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satisfaction plateau-Customer Service Training
Experience Design Metrics and ROI VOC and Customer Insights

What to do When You Hit a Customer Satisfaction Plateau

ByNancy Porte Posted onSeptember 20, 2016September 6, 2020 Updated onSeptember 6, 2020
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We all want to see constant improvement, but what do…

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  • The Nine Golden Rules of CX Success: Rules 7 and 8
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  • CX University and Rochat School of Business Switzerland Partner to Offer New Customer Experience Specialist (CXS) Certificate Program in Spanish
  • CX University Partners with CRM Middle East to Launch First-Ever Online Customer Experience Training in Arabic

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Congratulations Tafadzwa Mudekunye for achieving your certification as a Customer Experience Specialist (CXS)! We thank you for journeying with CX University for your professional development and wish you continued success in all that you do.

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