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How to Create an Effective Business Case for CX
Metrics and ROI Organizational Adoption of CX

How to Create an Effective Business Case for CX

ByNancy Porte Posted onOctober 11, 2016September 6, 2020 Updated onSeptember 6, 2020
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Customer experience requires funding and funding requires a strong business…

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What to do When You Hit a Customer Satisfaction Plateau
Experience Design Metrics and ROI VOC and Customer Insights

What to do When You Hit a Customer Satisfaction Plateau

ByNancy Porte Posted onSeptember 20, 2016September 6, 2020 Updated onSeptember 6, 2020
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We all want to see constant improvement, but what do…

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