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Customer Experience Training
Metrics and ROI Organizational Adoption of CX

How to Create an Effective Business Case for CX

ByNancy Porte Posted onOctober 11, 2016September 6, 2020 Updated onSeptember 6, 2020
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Customer experience requires funding and funding requires a strong business…

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satisfaction plateau-Customer Service Training
Experience Design Metrics and ROI VOC and Customer Insights

What to do When You Hit a Customer Satisfaction Plateau

ByNancy Porte Posted onSeptember 20, 2016September 6, 2020 Updated onSeptember 6, 2020
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We all want to see constant improvement, but what do…

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CX University and JourneyTrack join forces to offer the best in customer journey mapping! Learners get FREE access to JourneyTrack's enterprise version. This is unlike anything offered before! Join us for the March 21st cohort! #CXUniversity #JourneyTrack

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