Nancy Porte, Author at CX University

Receive a profile of your CX knowledge by taking the CXQ™, aligned with CXPA's rubric.

Metrics and ROI Organizational Adoption of CX

How to Create an Effective Business Case for CX
ByNancy Porte Posted onOctober 11, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

Customer experience requires funding and funding requires a strong business…

Read More How to Create an Effective Business Case for CX
Experience Design Metrics and ROI VOC and Customer Insights

What to do When You Hit a Customer Satisfaction Plateau
ByNancy Porte Posted onSeptember 20, 2016September 6, 2020 Updated onSeptember 6, 2020
0 Comments

We all want to see constant improvement, but what do…

Read More What to do When You Hit a Customer Satisfaction Plateau