Kim Proctor

|Kim Proctor

About Kim Proctor

Kim Proctor is the Founder and CEO of Customers That Click, a customer experience consulting firm dedicated to optimizing online and offline experiences, increasing customer retention and improving customer engagement and word of mouth.

Do You Know When a Customer is Ready to Leave?

By | 2017-06-02T09:29:20+00:00 September 26th, 2016|Categories: CX Strategy, Metrics and ROI|Tags: , , , , |

It’s painful when a customer walks out the door. The good news is that you can create an early-detection system to alert you when a departure is impending. You need such a system because most customers are not going to tell you they aren’t happy—they will just leave. This is just three of the ways to [...]