Unlock the Future of AI-CX Leadership
AI and CX Leadership Course
Advance Your Career. Lead in Customer Experience. Get Competitive Edge.
5.0
Trusted by CX Experts
$1,395.00
$995.00
SKU: AICXL012026
January Cohort
1-20-2026
Trusted By
Why Take the AI and CX Leadership Course?
As customer expectations evolve rapidly, intelligent systems are redefining how brands engage, personalize, and optimize interactions across the customer journey.
Turn AI from a buzzword into real wins. In the AI and CX Leadership course, you’ll get clear frameworks, simple playbooks, and practical guidance to design, launch, and grow AI across the customer journey without losing the human touch.
- Master the art of leading in an AI-powered world
- Fast-track your career with cutting-edge AI-CX expertise
- Harness the five AI functions that transform customer engagement
- Drive results by reducing costs and boosting conversions with AI
- Deliver real-time personalization and sentiment-driven adaptation
- Pinpoint your organization’s position on the CX-AI maturity curve
- Demystify generative AI and discover how it redefines customer experiences
AI and CX Leadership Course
5.0
Trusted by CX Experts
$995.00
Learning Outcomes
By the end of this program, you will be able to:
- Develop advanced CX leadership mastery in an AI-driven business environment
- Build career momentum through applied AI-CX knowledge
- Identify and apply the five foundational AI functions in customer engagement
- Optimize business performance by reducing costs and improving conversions with AI
- Implement AI principles for real-time personalization, automation, and sentiment- based adaptation
- Map your organization’s maturity on the CX-AI curve
- Differentiate between myths and realities of generative AI, and evaluate its role in transforming customer interfaces
Who Should Enroll?
This course is ideal for:
- CX professionals ready to lead with AI
- Business leaders determined to impact performance
- Executives intent on outpacing competitors
Online, self-paced courses with weekly virtual meetups! Can’t join the bi-weekly Zoom call? We’ll send you the video recording so you don’t miss a beat.
January cohort kickoff 1/20/26
| 20-Jan | Module 1 | Independent online work | |
| 27-Jan | Zoom Review–Module 1 | Module 1 Zoom Review | 12 Noon – 1 PM ET |
| 3-Feb | Module 2 | Independent online work | |
| 10-Feb | Zoom Review–Module 2 | Module 2 Zoom Review | 12 Noon – 1 PM ET |
| 17-Feb | Module 3 | Independent online work | |
| 24-Feb | Zoom Review–Module 3 | Module 3 Zoom Review | 12 Noon – 1 PM ET |
| 3-Mar | Module 4 | Independent online work | |
| 10-Mar | Zoom Review–Module 4 | Module 4 Zoom Review | 12 Noon – 1 PM ET |
| 17-Mar | Module 5 | Independent online work | |
| 24-Mar | Zoom Review–Module 5 | Module 5 Zoom Review | 12 Noon – 1 PM ET |
| 21-Apr | Last Access to System | Last Access |
+92 Net Promoter Score
"The learning experience was thoughtfully designed, making it easy to connect theory with real-life application."
Denisa-Roxana Botea-Muntean
Project Manager
"My overall experience with CXU was amazing, I learned a lot of new information and useful tools to put into practice right away."
Alejandro Mejicanos, CX Manager
Grupo TRT
“My experience with CX University has been truly valuable. The courses cover the standards thoroughly and use a mix of videos, interactive visuals, and readings to keep the learning engaging.”
Usama Zaky
CX Technical Lead
“I walked away with a deeper understanding of customer needs and a lot more confidence in problem-solving. What really stood out was how practical every lesson was—everything felt immediately useful and easy to apply on the job.”
Hattie D. Ramsey,
Operations Manager, DTE Energy
“I wanted to take a moment to express my sincere gratitude for the incredible support and guidance I received throughout my journey. Your unwavering commitment to excellence has played a pivotal role in my success, and I am truly thankful for the opportunities you've provided me.”
Mohammed AlHamedi, Senior Manager
Healthcare Services MCU at Bupa Arabia
“Mohamed and Sue’s passion and personalized approach fostered a supportive, engaging, and enjoyable learning experience. The course content was comprehensive, practical, and applicable to real-world situations.”
Michelle Iosua,
AVP of Member Experience Management
Triangle Credit Union
Build Your Competitive Edge
- 📈 Stay ahead in today’s rapid AI revolution
- 🏆 Position your company for long-term advantage
- 💡Strengthen loyalty through intelligent CX applications
- ✅ Step into your leadership role with confidence
- 🎯 Become the recognized AI-CX leader in your organization
- 🏅 Win investment by building persuasive funding cases
- 📊 Influence organizational culture through AI-driven insights
- Invest in Your Future – Enroll Today!
Take the next step in your career and become a CX leader. Sign up now and gain access to the AI and CX Leadership Course for a 3-month period.
56% of CEOs identified CX
as #1 strategic focus
Source: Gartner, 2024
of customers are willing to pay
more for great customer experience
Source: The CXi Report, 2021
80% of businesses now
primarily competing on CX
Source: Gartner, 2025
Developing Experience Makers
CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.
Advancing the CX Discipline
CXU is partnered with Moravian University to give learners access to six MBA or MHA credits.
What Our Students Say
About Their Experience With CXU
“The CXU course was an enjoyable and eye-opening experience, offering both practical and future-ready insights. It deepened and enriched my professional advisory work in strategy, organisational transformation, and leadership. Each CX module brought fresh relevance and real- world impact, making it an invaluable experience for anyone serious about building a lasting, thriving, customer-centric organisation.”
Vincent Ang, Founder & CEO,
Solomon's Guild Advisory
“My time with CX University has been fantastic. I really appreciated the flexibility of the courses, the wide range of tools, documents, and illustrations, and the encouraging support from Mohamed and Sue. The setup made it easy to balance work while still learning a ton. CXU’s approach is practical, engaging, and genuinely helpful — a great resource for anyone wanting to grow their customer experience skills.”
Lucie Cossin, Global Head of Research
Michael Page
“My experience with CX University has been incredibly valuable. The courses offered are comprehensive and insightful, providing a deep understanding of customer experience principles that can be applied directly to real-world scenarios. I specifically loved the usage of real-life videos and interactive playbooks. The content is well-structured, and the learning environment is engaging.”
Kristian S Aboab, Customer Experience Coordinator
Barbados Public Workers Cooperative Credit Union Ltd.
“I enjoyed learning with CX University, there’s a lot that I was able to uncover and the best thing for me was the pace. You are a very customer-centric organization and gave me enough information, always speaking with empathy, thank you.”
Faustina Isioma Onyegikei, Head of Customer Experience
Bitnob
Trusted By
Developing
Experience makers
Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:
✅️ Transformative Education: Comprehensive and engaging online courses with options for certification and graduate college credits.
✅️ Industry Impact: Awarded by CXPA in 2022 for making a significant mark on the CX profession.
✅️ Global Reach: Building a vibrant community of CX professionals worldwide - 50K+ learners in over 120+ countries trained.
✅️ Industry Leader: Recognized as a top CX certification program by TechTarget, CX Lead, rethink CX, and LaunchNotes.
FAQs
Everything you need to know
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Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.
After you log in with the credentials you received from us, click on “Home” at the top of the navigation page. On the left side of the page, you will see “Account”. Click on “Change password” to create a new password. Be sure to click the “save” button at the bottom of the screen.
Students who miss a scheduled Zoom Review, or wish to revisit the material, will be provided access to the recorded session.
We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.
Also, offer group discounts for five or more seats. Contact our Director of Sales Experience.