When Your Genius is not Enough for VOC Program Success

By | 2017-06-02T09:29:24+00:00 September 5th, 2016|Categories: Metrics and ROI, VOC and Customer Insights|Tags: , , , , |

Author's Note: This is the third of a series of six posts about Why You Shouldn't Be Surprised Your VOC Program is Failing.   There are few multi-expertise geniuses in the history of humanity. Don’t make the mistake of thinking you’re one of them. The best Voice of the Customer (VOC) programs and highest value VOC projects are led by [...]