customer support

|Tag:customer support

Is the Customer Service “Department” Becoming Obsolete?

By | 2018-11-18T04:25:12+00:00 August 22nd, 2017|Categories: Experience Design|Tags: , , , |

Let’s be honest, Customer Service Departments were created, and many still exist today, to problem solve the discrepancies between customer expectations and what a business delivers. Even with due diligence and a preconceived notion of what the customer wants, this mismatch can still occur. Why Customer Service Departments Exist Imagine an organization researching potential customers, creating [...]