90-Day Roadmap to CXS

Description

Level up your CX career in just 90 days.

The 90-Day Roadmap to CXS™ is a guided professional development experience designed to help you master the discipline of Customer Experience and earn your Customer Experience Specialist (CXS)™ certification from CX University.

This blended learning program combines:

• Self-paced, on-demand coursework
• Bi-Weekly live training and interactive group discussions
• Guidance from certified CX professionals
• A collaborative community of professionals like you
• A step-by-step certification roadmap

 

You’ll finish the course ready to…

• Earn your Customer Experience Specialist (CXS)™ certification, which will validate your mastery of CX
• Contribute to strategic discussions and planning from a customer-centric perspective
• Showcase your skills to lead CX initiatives with confidence

Bonus access to our CCXP Exam Prep Course (a $199 value) – ready for when you choose to pursue the CXPA’s Certified Customer Experience Professional (CCXP) designation*

 

Program Highlights

• Understand the full scope of the CX discipline
• Learn from research-backed frameworks and real-world case studies
• Study anywhere, anytime with our flexible digital platform
• Join a supportive learning cohort led by certified CX experts
• Earn a certificate that opens doors across industries

 

June cohort now open!

Online, self-paced courses with weekly virtual meetups! Can’t join the bi-weekly Zoom call? We’ll send you the video recording so you don’t miss a beat.

June cohort kickoff 06/25/25

25-Jun	CX 720 series 90 Days to CCXP	Kickoff–Zoom	12 Noon-1:30 PM ET
2-Jul	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
9-Jul	CX 721 Strategy in Action	CX 721 Strategy Review Session–Zoom	12 Noon-1:30 PM ET
16-Jul	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
23-Jul	CX 722 Culture and Accountability	CX 722 Culture & AccountabilityReview Session–Zoom	12 Noon-1:30 PM ET
30-Jul	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
6-Aug	CX 723 Metrics and Analysis	CX 723 Metrics and Analysis Review Session–Zoom	12 Noon-1:30 PM ET
13-Aug	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
20-Aug	CX 724 Improvement and Design	CX 724 Improvement and Design Review Session–Zoom	12 Noon-1:30 PM ET
27-Aug	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
3-Sep	CX 725 VOC and Intelligence	CX 725 VOC and Intelligence Review Session–Zoom	12 Noon-1:30 PM ET
24-Dec	Last Access to System	Last Access

 

Who the 90-Day Roadmap to CXS™ is for:

Professionals in marketing, operations, customer service, product, and leadership roles who want to:

• Strengthen their CX capabilities
• Gain recognized credentials
• Contribute to organizational KPIs
• Create a customer-centric culture
• Build long-term customer loyalty

 

Certifications You Can Earn:

• Customer Experience Specialist (CXS)™ – course materials, study preparation, and option to take online exam included
• CCXP Exam Prep Course – included as a bonus to prepare you for future CCXP exam eligibility*

 

*The CCXP certification is offered exclusively through the Customer Experience Professionals Association (CXPA). You must qualify independently to sit for the CCXP exam. CX University is a Recognized Training Provider for the CCXP and CXPA.