Why Take the 90-Day Roadmap to CXS January?
In today’s competitive business landscape, exceptional customer experience (CX) isn’t just a luxury—it’s a necessity. CX Professionals help build loyalty, advocacy, and repeat customers. Companies are investing more than ever in CX professionals who can design, implement, and optimize experiences that drive loyalty and revenue. Bonus access to our CCXP Exam Prep Course (a $199 value) - ready for when you choose to pursue the CXPA’s Certified Customer Experience Professional (CCXP) designation. The 90-Day Roadmap to CXS is your gateway to becoming a certified expert in customer experience. This self-paced, online course empowers you with the essential skills, strategies, and frameworks to lead CX initiatives with confidence and authority.
- Gain industry-recognized certification – Earn the Customer Experience Specialist (CXS) ™ credential to enhance your credibility and set yourself apart.
- Master essential CX skills – Learn to create strategies, measure success, and build a customer-centric culture.
- Advance your career – Stand out for promotions, new job opportunities, and leadership roles in CX.
- Blended learning – A combination of instructor-led and self-paced learning with six months of online access to complete the course.
What You’ll Learn
The 90-Day Roadmap to CXS is structured into five expert-developed modules, covering every critical aspect of customer experience:
- Strategy in Action – Develop and execute CX strategies that drive measurable business impact.
- Culture and Accountability – Build a strong, customer-first culture across your organization.
- Metrics and Analysis – Measure CX success with key data insights and analytics.
- Improvement and Design – Use design thinking to continuously refine and enhance customer experiences.
- Voice of the Customer & Intelligence – Leverage customer insights to shape strategic decisions.
Online, self-paced courses with weekly virtual meetups! Can’t join the bi-weekly Zoom call? We’ll send you the video recording so you don’t miss a beat.
January cohort kickoff 01/21/26
| 21-Jan | CX 720 series 90 Days to CCXP | Kickoff–Zoom | 12 Noon -1:30 PM ET |
| 28-Jan | Office Hours | Office Hours–Slack | 12 Noon – 1 PM ET |
| 4-Feb | CX 721 Strategy in Action | CX 721 Strategy Review Session–Zoom | 12 Noon -1:30 PM ET |
| 11-Feb | Office Hours | Office Hours–Slack | 12 Noon – 1 PM ET |
| 18-Feb | CX 722 Culture and Accountability | CX 722 Culture & AccountabilityReview Session–Zoom | 12 Noon -1:30 PM ET |
| 25-Feb | Office Hours | Office Hours–Slack | 12 Noon – 1 PM ET |
| 4-Mar | CX 723 Metrics and Measurement | CX 723 Metrics and Analysis Review Session–Zoom | 12 Noon -1:30 PM ET |
| 11-Mar | Office Hours | Office Hours–Slack | 12 Noon – 1 PM ET |
| 18-Mar | CX 724 Improvement and Design | CX 724 Improvement and Design Review Session–Zoom | 12 Noon -1:30 PM ET |
| 25-Mar | Office Hours | Office Hours–Slack | 12 Noon – 1 PM ET |
| 1-Apr | CX 725 VOC and Intelligence | CX 725 VOC and Intelligence Review Session–Zoom | 12 Noon -1:30 PM ET |
| 22-Jul | Last Access to System | Last Access |
Who Should Enroll?
This course is ideal for:
- CX professionals looking to gain a formal credential and advance in their careers.
- Marketing & Customer Success leaders who want to influence revenues, profits, cost reduction, and easy customer acquisition and retention.
- Business owners & entrepreneurs aiming to differentiate their brand through outstanding CX.
- Consultants & strategists seeking a deeper understanding of customer behavior.
FAQs
Everything you need to know
For any issues regarding logging into your courses, navigating the learning management system, or completing your courses, please contact us at in**@**********ty.com
You should receive the email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder and then contact us at in**@**********ty.com
Clear the cache on your computer in case your computer is trying to remember an old password. Check to make sure you correctly copied the username and password you were given. Remember the credentials are case sensitive. If you are still not able to log in, contact the Chief Learning Office at ad***@**********ty.com. Do not request a password reset on the CXU website.
Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.
After you log in with the credentials you received from us, click on “Home” at the top of the navigation page. On the left side of the page, you will see “Account”. Click on “Change password” to create a new password. Be sure to click the “save” button at the bottom of the screen.
You must complete the applicable online course program. (No charge for the exam.)
You must score 80% or higher on the Customer Experience Specialist (CXS) TM exam, in which you will have 2 hours to complete a 50-question, online multiple-choice exam.
We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.
Also, offer group discounts for five or more seats.
Essentially, you need access to the Internet without a firewall blocking your access and an operable computer, laptop, tablet, or smartphone.
You will receive an email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder or contact the Chief Learning Officer.
Everybody’s pace varies according to their learning style, time commitment, and any other extraneous variables. The programs are available for 6 months from the date of purchase. You can learn at your own pace.
Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.
(CXS)TM certification?
The CXSTM certification from CX University validates your expertise in customer experience, enhancing your career prospects and potential earning power.
The CXS TM has become a globally recognized credential for customer experience professionals seeking to demonstrate specialized knowledge and skills in specific CX domains.
The CXSTM carries no additional cost and does not have to be renewed.
Support is available at any time by contacting our Chief Learning Officer.
We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.
Also, offer group discounts for five or more seats. Contact our Director of Sales Experience.
Reviews
What Our Students Have Said...
"The CX500 series by CXU provided me with the knowledge that I needed to kickstart my career in CX. Not only was the course a thorough overview, but I was also so excited to uncover new topics each day. The team at CXU is also so encouraging, and guided me throughout my learning journey. I will always be grateful for this course, the team, and now my certification."
Diya Nambiar, Customer Experience Advocate
Hume City Council, Australia
"I’m happy to share that I’ve obtained a new certification: Customer Experience Specialist (CXS) TM from CX University! The experience was enlightening, and I’m excited to implement all the knowledge I’ve gained into my role at Virtual Latinos. I'm also looking forward to making greater contributions to the Customer Experience Professionals Association (CXPA) as well. "
María Elisa Acero, CXS, Chief Experience Officer
Virtual Latinos
" I highly recommend this course to anyone seeking to elevate their CX knowledge and make a real impact. Whether you’re new to CX or a seasoned professional, the CX500 series, coupled with CX University’s outstanding support, is a winning combination."
Duong Viet Tung, Chief Operations Officer
akaBot, FPT Corporation, Vietnam
"Thank you so much Sue (Mettlen) and thank you for your patience and encouragement. You have really been amazing on what turned out to be a long journey."
Tafadzwa Mudekunye
Zimbabwe
"This class series has been fantastic and actionable! Thank you all so much. Thanks so much for all the training – I learned so much."
Rebekah Knapp
AT&T
"My overall experience with CXU was amazing, I learned a lot of new information and useful tools to put into practice right away."
Alejandro Mejicanos, CX Manager
Grupo TRT
"Happy to report that I passed my CCXP exam this afternoon on my first attempt! Thanks again for the great course and insightful feedback. I really felt prepared going into it and the results speak for themselves."
Eric Riley, Senior Analyst, Marketing
Royal Canadian Mint
"Certification seemed like the next logical step toward upping my CX game...The CXU courses are designed to make you dig into CX competencies and consider how to apply them at your company."
Jason T. Morris
CCXP
"I had a lot of fun with the CXU Customer Experience Course...So glad I had the opportunity to take this class and look forward to learning more in the future."
Jery Rosas
CEC Planning Coordinator
"I'm thrilled to have successfully completed my Customer Experience Specialist (CXS)™ certification!... Thank you to the CXU program for this fantastic opportunity."
James DiMambro, CXS
Apple Inc
Testimonials from our Partners at Bupa Arabia
I am sharing an unsolicited, unexpected, and deeply meaningful LinkedIn post. Nothing was requested, nothing prompted. These reflections emerged organically from the learning experience itself.
This is the kind of sentiment that makes our work at CXU profoundly gratifying.
When leaders express how our programs have shaped their thinking, elevated their practice, or inspired new possibilities, it reaffirms why we do what we do.
We are genuinely thrilled to see our work contributing to a transformational leadership culture—one where people are committed to growth, disciplined in their craft, and determined to make a meaningful difference.
We are enablers, catalyst for impact, a partner in capability building, and a community that fuels excellence.
And when our colleagues take the time to share their appreciation publicly, it speaks volumes about the value and purpose behind our work.
Developing
Experience makers
Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:
✅️ Transformative Education: Comprehensive and engaging online courses with options for certification and graduate college credits.
✅️ Industry Impact: Awarded by CXPA in 2022 for making a significant mark on the CX profession.
✅️ Global Reach: Building a vibrant community of CX professionals worldwide - 50K+ learners in over 120+ countries trained.
✅️ Industry Leader: Recognized as a top CX certification program by TechTarget, CX Lead, rethink CX, and LaunchNotes.
56% of CEOs identified CX
as #1 strategic focus
Source: Gartner, 2024
of customers are willing to pay
more for great customer experience
Source: The CXi Report, 2021
80% of businesses now
primarily competing on CX
Source: Gartner, 2025
Earn your Certification as a
Customer Experience Specialist (CXS)™
Level up your CX career today.
- Earned for successful completion of the CX Specialist Program online courses independently.
- Showcases that you passed the online Certification Exam.
- Elevates your professional standing and the standards of excellence by bringing fullness to the CX discipline.
- (CXS)™ available in Spanish, French, Arabic, German
Developing Experience Makers
CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.
Advancing the CX Discipline
CXU is partnered with Moravian University to give learners access to six MBA or MHA credits.
Trusted By
Why Earn the CXS ™ Certification?
This course is ideal for:
- 📈 Staying ahead in a booming industry – Companies are prioritizing CX expertise, and certified professionals are in high demand.
- 🏆 Gaining a competitive edge – A recognized certification strengthens your résumé and credibility.
- 💡 Increasing your impact – Drive business growth by implementing CX strategies that lead to measurable success.
- 📊 Boosting your earning potential – CX leaders with certifications often command higher salaries and leadership roles.
- Invest in Your Future – Enroll Today!
Your Success in CX
is Our Passion
Our mission is more than education—it’s about empowering your future. We exist because the world needs CX leaders who can influence business performance.
When you join us, you’re not just gaining knowledge—you’re gaining a mentor, a guide, and a lifelong support system to help you rise.
- Build deep CX expertise
- Master real-world application
- Accelerate your career
- Drive business success
