90-Day Roadmap to CXS™

90-Day Roadmap to CXS

$1,395.00

Get certified as a Customer Experience Specialist (CXS)™ and fast-track your CX career with expert training, live guidance, and a clear 90-day path to professional success. Bonus: CCXP Exam Prep course included ($199 value).

SKU: 90DAYCXS062525 Categories: ,

Description

Level up your CX career in just 90 days.

The 90-Day Roadmap to CXS™ is a guided professional development experience designed to help you master the discipline of Customer Experience and earn your Customer Experience Specialist (CXS)™ certification from CX University.

This blended learning program combines:

  • Self-paced, on-demand coursework
  • Bi-Weekly live training and interactive group discussions
  • Guidance from certified CX professionals
  • A collaborative community of professionals like you
  • A step-by-step certification roadmap

 

You’ll finish the course ready to…

  • Earn your Customer Experience Specialist (CXS)™ certification, which will validate your mastery of CX
  • Contribute to strategic discussions and planning from a customer-centric perspective
  • Showcase your skills to lead CX initiatives with confidence

Bonus access to our CCXP Exam Prep Course (a $199 value) – ready for when you choose to pursue the CXPA’s Certified Customer Experience Professional (CCXP) designation*

 

Program Highlights

  • Understand the full scope of the CX discipline
  • Learn from research-backed frameworks and real-world case studies
  • Study anywhere, anytime with our flexible digital platform
  • Join a supportive learning cohort led by certified CX experts
  • Earn a certificate that opens doors across industries

 

June cohort now open!

Online, self-paced courses with weekly virtual meetups! Can’t join the bi-weekly Zoom call? We’ll send you the video recording so you don’t miss a beat.

June cohort kickoff 06/25/25

25-Jun CX 720 series 90 Days to CCXP Kickoff–Zoom 12 Noon-1:30 PM ET
2-Jul Office Hours Office Hours–Slack 12 Noon-1:00 PM ET
9-Jul CX 721 Strategy in Action CX 721 Strategy Review Session–Zoom 12 Noon-1:30 PM ET
16-Jul Office Hours Office Hours–Slack 12 Noon-1:00 PM ET
23-Jul CX 722 Culture and Accountability CX 722 Culture & AccountabilityReview Session–Zoom 12 Noon-1:30 PM ET
30-Jul Office Hours Office Hours–Slack 12 Noon-1:00 PM ET
6-Aug CX 723 Metrics and Analysis CX 723 Metrics and Analysis Review Session–Zoom 12 Noon-1:30 PM ET
13-Aug Office Hours Office Hours–Slack 12 Noon-1:00 PM ET
20-Aug CX 724 Improvement and Design CX 724 Improvement and Design Review Session–Zoom 12 Noon-1:30 PM ET
27-Aug Office Hours Office Hours–Slack 12 Noon-1:00 PM ET
3-Sep CX 725 VOC and Intelligence CX 725 VOC and Intelligence Review Session–Zoom 12 Noon-1:30 PM ET
24-Dec Last Access to System Last Access

CXPA Recognized Training Provider

 

Who the 90-Day Roadmap to CXS™ is for:

Professionals in marketing, operations, customer service, product, and leadership roles who want to:

  • Strengthen their CX capabilities
  • Gain recognized credentials
  • Contribute to organizational KPIs
  • Create a customer-centric culture
  • Build long-term customer loyalty

 

Certifications You Can Earn:

  • Customer Experience Specialist (CXS)™ – course materials, study preparation, and option to take online exam included
  • CCXP Exam Prep Course – included as a bonus to prepare you for future CCXP exam eligibility*

 

*The CCXP certification is offered exclusively through the Customer Experience Professionals Association (CXPA). You must qualify independently to sit for the CCXP exam. CX University is a Recognized Training Provider for the CCXP and CXPA.

572 reviews for 90-Day Roadmap to CXS

  1. Anonymous Customer –

    Excellent course on metrics. This programs has been worth my time and effort.

  2. Anonymous Customer –

    Very informative if you want to learn how to provide a quality customer experience.

  3. Anonymous Customer –

    Interactive. Work at your own speed.

  4. Anonymous Customer –

    The lessons for me are inspiring.

  5. Anonymous Customer –

    The courses are detailed and explanatory about the full concept of customer experience.

  6. Anonymous Customer –

    Love the combination of online courses and Zoom review sessions.

  7. Anonymous Customer –

    I really do enjoy this part of the course because it focuses on the customer, what we should avoid when creating journeys.

  8. Anonymous Customer –

    Great Instruction and real word examples.

  9. Anonymous Customer –

    Detailed and enlightening. Flexible learning.

  10. Anonymous Customer –

    Timely and relevant information provided by caring instructors.

  11. Anonymous Customer –

    Informative and can be applied immediately.

  12. Anonymous Customer –

    The courses have been insightful. I have learned new ways and approaches towards customer experience. I particularly enjoyed the design thinking and customer journey mapping modules.

  13. Anonymous Customer –

    Interesting interactive modules and videos.

  14. Anonymous Customer –

    Based on my understanding, great CX implementation will increase sales (revenue) and profits, and help you find the “why “in the organization.

  15. Anonymous Customer –

    It a good and insight full course so far.

  16. Anonymous Customer –

    Insightful course.

  17. Anonymous Customer –

    Helpful, entertaining videos.

  18. Anonymous Customer –

    Excellent customer experience.

  19. Anonymous Customer –

    Very important information.

  20. Anonymous Customer –

    CX is a game-changer for businesses, customers and employees leading to growth and profitability.

  21. Anonymous Customer –

    Material was easy to digest, and help was really available.

  22. Anonymous Customer –

    This course has opened my eyes on all things Customer Experience.

  23. Anonymous Customer –

    Easy to complete.

  24. Anonymous Customer –

    Easy to understand

  25. Anonymous Customer –

    The mix of online courses and Zoom reviews works well for me. I appreciate the support I receive in staying on track with my courses. The instructor led facilitation is exceptional.

  26. Anonymous Customer –

    Content is helpful.

  27. Anonymous Customer –

    Content is good, some of the videos do not have closed captioning.

  28. Anonymous Customer –

    The content is good information , it is time consuming.

  29. Anonymous Customer –

    very insightful and educational.

  30. Anonymous Customer –

    Courses are informative and ease of effort is ideal

  31. Anonymous Customer –

    Courses are informative and ease of effort is ideal.

  32. Anonymous Customer –

    Current resources and plenty of ideas for use in my current position.

  33. Anonymous Customer –

    Course was great

  34. Anonymous Customer –

    It is very informative, and the exercises make it easy to understand. it is also very practical and easy to apply.

  35. Anonymous Customer –

    Easy to navigate and very relevant feedback.

  36. Anonymous Customer –

    Very easy to navigate and relevant material.

  37. Anonymous Customer –

    The courses are detailed and explanatory.

  38. Anonymous Customer –

    Very effective post course reviews. The facilitators provide many personal case stories and tips for success. The practice test exercises are invaluable.

  39. Anonymous Customer –

    Easy to follow. Good facilitators.

  40. Anonymous Customer –

    Current and insightful materials.

  41. Anonymous Customer –

    Very insightful especially around design thinking and Motivation 3.0

  42. Anonymous Customer –

    Insightful.

  43. Anonymous Customer –

    Great insights.

  44. Anonymous Customer –

    Meets my expectations.

  45. Anonymous Customer –

    Good.

  46. Anonymous Customer –

    Insightful and simple to grasp content…with practical real-life stories.

  47. Anonymous Customer –

    Very easy to navigate content that is very practical and current.

  48. Anonymous Customer –

    I have found the course extremely beneficial.

  49. Anonymous Customer –

    Very organized and structured. Sue is great.

  50. Anonymous Customer –

    The content very relevant and engaging.

  51. Anonymous Customer –

    I have gained a tremendous amount of knowledge from this course and feel I was able to successfully retain the information easily, from one lesson to the next.

  52. Anonymous Customer –

    Engaging reviews and relevant online materials.

  53. Anonymous Customer –

    Very helpful course

  54. Anonymous Customer –

    Well-designed course

  55. Anonymous Customer –

    Engaging course reviews and test practice. Well worth my time and effort.

  56. Anonymous Customer –

    The course materials are very informative. Tests done after the topic are very handy to jog our memories.

  57. Anonymous Customer –

    Helpful case studies.

  58. Anonymous Customer –

    I’ve enjoyed learning how to build a customer journey map. I felt very supported in the process.

  59. Anonymous Customer –

    The format is effective and the content is applicable immediately.

  60. Anonymous Customer –

    Practical lessons.

  61. Anonymous Customer –

    Self-paced courses.

  62. Anonymous Customer –

    The customer experience was fantastic. When I needed help with my course or a password reset, I got prompt, professional assistance. Thanks, Susan!

  63. Anonymous Customer –

    Lessons keep getting better.

  64. Anonymous Customer –

    The review sessions are impressive. Useful and relatable information. The practice test reviews are so helpful. The customer support is swift, friendly, and professional.

  65. Anonymous Customer –

    Very Insightful and structured.

  66. Anonymous Customer –

    The online materials are excellent and current. The Zoom reviews are interactive and very helpful. Mohamed and Sue did a great job in making CX accessible.

  67. Anonymous Customer –

    Very relevant and up to date content with rich reference material on an easy to use platform.

  68. Anonymous Customer –

    Easy to understand guidance in developing customer journey maps. This course is well worth my time, effort, and money.

  69. Anonymous Customer –

    The online materials are current and useful. The Zoom reviews and test practice are insightful and helpful. Great customer experience.

  70. Anonymous Customer –

    Easy navigation of the portal and relevant course material.

  71. Anonymous Customer –

    If the online courses would be on weekly basis rather than bi-weekly.

  72. Anonymous Customer –

    Excellent progression in learning and application.

  73. Anonymous Customer –

    Very important information on improving business. Uses real life examples of companies successes & failures. Easy to follow along.

  74. Anonymous Customer –

    Interesting materials.

  75. Anonymous Customer –

    Very relevant material and easy to navigate platform.

  76. Anonymous Customer –

    Exceptional customer experience. They do what they promise. Support was available quickly 7 days a week.

  77. Anonymous Customer –

    Between the valuable personal experiences shared by the instructors and test taking tips, this course was well worth my time and money.

  78. Anonymous Customer –

    The format for learning is simple yet effective and the content can be applied immediately.

  79. Anonymous Customer –

    I wish there were more interactive sessions.

  80. Anonymous Customer –

    There is a lot of reading

  81. Anonymous Customer –

    The combination of Zoom review meetings and online work is helpful to me. I appreciate the wonderful CX stories that bring the discipline to life for me. The test prep is making feel confident as a test taker for the first time in my life.

  82. Anonymous Customer –

    CX is critical for business success. Organization must learn how to look after their customers or they become irrelevant quickly.

  83. Anonymous Customer –

    Easy to read and understand materials. Current examples helped me increase my CX knowledge.

  84. Anonymous Customer –

    This course can help organizations increase their revenue and profits by equipping their leaders and staff with essential CX skills.

  85. Anonymous Customer –

    Great insights from their deep understanding of customer experience

  86. Anonymous Customer –

    Deep understanding of the CX space and practical nature of course design

  87. Anonymous Customer –

    The information shared is really detailed to support us in our CX journeys.

  88. Anonymous Customer –

    Very relevant course material and very easy to navigate your learning materials

  89. Anonymous Customer –

    Concise, current materials.

  90. Anonymous Customer –

    It is very practical.

  91. Anonymous Customer –

    The content is extremely relevant

  92. Anonymous Customer –

    The many practice questions are helping me strengthen my understanding of CX.

  93. Anonymous Customer –

    Challenging questions with excellent preparation materials. It is a good use of my study time.

  94. Anonymous Customer –

    Well organized CX case studies, examples, and narratives using current information.

  95. Anonymous Customer –

    Practical CX information that is useful to me in my job.

  96. Anonymous Customer –

    Interesting information

  97. Anonymous Customer –

    Well organized and current materials. I feel that this program is well worth my time and money.

  98. Anonymous Customer –

    This is the first online course that I could easily read and navigate. The text was large and clear; the navigation was intuitive.

  99. Anonymous Customer –

    Very easy to navigate their online class.

  100. Anonymous Customer –

    Concise, practical materials.

  101. Anonymous Customer (verified owner) –

    Easy to understand approach to learning CX.

  102. Anonymous Customer (verified owner) –

    The interactive Zoom reviews are engaging and informative.

  103. Anonymous Customer (verified owner) –

    All round course on CX.

  104. Anonymous Customer (verified owner) –

    Well-rounded CX course.

  105. Anonymous Customer (verified owner) –

    Great practical content; great articles.

  106. Anonymous Customer (verified owner) –

    Practical materials. The course is well worth my time and effort.

  107. Anonymous Customer (verified owner) –

    It is very interactive, and available reading and case studies make this course so much more relatable to what we experience in our daily undertakings.

  108. Anonymous Customer (verified owner) –

    The classes have been going great; I enjoy the Monday meet-ups.

  109. Anonymous Customer (verified owner) –

    Journey mapping samples could be useful to help with knowledge application.

  110. Anonymous Customer (verified owner) –

    User Friendly, insightful, applicable.

  111. Anonymous Customer (verified owner) –

    All good.

  112. Anonymous Customer (verified owner) –

    The information is very relevant to the field.

  113. Anonymous Customer (verified owner) –

    Good examples of different metrics and measurements.

  114. Anonymous Customer (verified owner) –

    The blended format works well for me. The Zoom reviews keep me on track with my courses and help me become a better CX test taker.

  115. Anonymous Customer (verified owner) –

    Interesting and helpful course.

  116. Anonymous Customer (verified owner) –

    Well written, interactive program. The facilitation is exceptional. I am learning so much about CX that I can use immediately in my job. I’m also gaining test taking skills that are helping me master the practice tests and prepare for certification.

  117. Anonymous Customer (verified owner) –

    Amazing customer experience. I always got help as soon as I needed it. A great training experience.

  118. Anonymous Customer (verified owner) –

    The learning journey has been amazing. I have noted change in my behavior both personally and professionally.

  119. Anonymous Customer (verified owner) –

    Method of learning is very interactive and engaging. Course material relevant and applicable to resolving modern day challenges.

  120. Anonymous Customer (verified owner) –

    So far, the class and resource materials have been really helpful and informative. The only thing I would like is an unlimited number of times to take the quizzes to practice for the larger exam.

  121. Anonymous Customer (verified owner) –

    Relevant content and reading material.

  122. Anonymous Customer (verified owner) –

    Course is relevant and expands/solidifies domain knowledge.

  123. Anonymous Customer (verified owner) –

    Relevant and helpful case studies and examples in CX.

  124. Anonymous Customer (verified owner) –

    Excellent online materials and Zoom reviews. The sessions are interactive, useful, and informative. My knowledge of CX and skills in testing are growing! This course is a good use of my time and resources.

  125. Anonymous Customer (verified owner) –

    Detailed and well organized CX materials.

  126. Anonymous Customer (verified owner) –

    So far, I have enjoyed the breakdowns, examples, and instructors. The information is being presented in a format that is easy to understand.

  127. Anonymous Customer (verified owner) –

    Programme is interesting, new learnings, opportunity to network, user friendly.

  128. Anonymous Customer (verified owner) –

    The right combination of guided and self-guided learning, excellent instruction, and very current/relevant learning materials and activities.

  129. Anonymous Customer (verified owner) –

    The course is good, except the timing for online classes would coincide with the office work.

  130. Anonymous Customer (verified owner) –

    It keeps me up to date on how to provide excellent customer services to clients while doing my job.

  131. Anonymous Customer (verified owner) –

    Content is relevant, reading material is helpful, test knowledge at intervals helps with learning experience.

  132. Anonymous Customer (verified owner) –

    Well worth my time. The lessons were clear and concise.

  133. Anonymous Customer (verified owner) –

    The material is relevant.

  134. Anonymous Customer (verified owner) –

    The course was well worth my time and money. I learned a lot.

  135. Anonymous Customer (verified owner) –

    Learning does not end and i have learnt a lot from this program which will help me in giving our customers excellent service.

  136. Anonymous Customer (verified owner) –

    Simple and clear information based on examples from day to day life.

  137. Anonymous Customer (verified owner) –

    It has helped me improve on my customer service skills.

  138. Anonymous Customer (verified owner) –

    Excellent content & instruction.

  139. Anonymous Customer (verified owner) –

    Best CX course I have taken.

  140. Anonymous Customer (verified owner) –

    This has been a comprehensive and very engaging class!

  141. Anonymous Customer (verified owner) –

    Excellent class – course content and instruction have been outstanding!

  142. Anonymous Customer (verified owner) –

    Current, relevant content, right mix of online and guided learning to keep motivation up and maintain progress.

  143. Anonymous Customer (verified owner) –

    Material is relevant.

  144. Anonymous Customer (verified owner) –

    Information shared is invaluable, content easy to understand and very engaging. Positively impacts my work delivery.

  145. Anonymous Customer (verified owner) –

    Engaging course and reviews. Excellent customer experience. I received prompt and friendly help as soon as I needed it, 7 days a week.

  146. Anonymous Customer (verified owner) –

    Good learning program.

  147. Anonymous Customer (verified owner) –

    Lively and informative facilitation by the instructors. The information is relevant and the test practice is giving me confidence.

  148. Anonymous Customer (verified owner) –

    Module 2 and I am noting the positive impact the course has on my work deliverables as well as personal life.

  149. Anonymous Customer (verified owner) –

    Perfect blend of facilitated instruction with variety of self-guided online reading, interactive modules, articles, and videos.

  150. Anonymous Customer (verified owner) –

    Because of the material presented and the fast and accurate feedback of the program manager.

  151. Anonymous Customer (verified owner) –

    Engaging, varied content supported by expert facilitation and diverse cohort of other students.

  152. Anonymous Customer (verified owner) –

    Excellent course! Tons of relevant information!

  153. Anonymous Customer (verified owner) –

    Has provided a myriad of action items already that will benefit our org.

  154. Anonymous Customer (verified owner) –

    Effective, manageable, and compelling blend of online self-guided learning and personal interaction with instructors.

  155. Anonymous Customer (verified owner) –

    The activities are informative and easy to understand.

  156. Anonymous Customer (verified owner) –

    Very interactive and relevant material which is quite easy to understand.

  157. Anonymous Customer (verified owner) –

    Current and easy to understand instructional materials. Great customer support.

  158. Anonymous Customer (verified owner) –

    The course interaction is great. However, I am waiting to learn more about the metrics behind CX and how they correlate with an organization. I’d like to learn more about data research, metrics, and software programs which create graphs and tables as an overview of the companies data performance.

  159. Anonymous Customer (verified owner) –

    Great discussions and current information.

  160. Anonymous Customer (verified owner) –

    The information learned within the lessons are very clearly explained and easy to understand.

  161. Anonymous Customer (verified owner) –

    The courses and modules are practical.

  162. Anonymous Customer (verified owner) –

    Enlightening.

  163. Anonymous Customer (verified owner) –

    Quite a lot of learning done here.

  164. Anonymous Customer (verified owner) –

    Consistent and very informative. Broad Customer Experience knowledge.

  165. Anonymous Customer (verified owner) –

    Its informative and course very applicable in a cx professional’s journey.

  166. Anonymous Customer (verified owner) –

    Very insightful.

  167. Anonymous Customer (verified owner) –

    Has the best training on customer experience.

  168. Anonymous Customer (verified owner) –

    Educative.

  169. Anonymous Customer (verified owner) –

    Great training.

  170. Anonymous Customer (verified owner) –

    Very insightful lessons on customer experience.

  171. Anonymous Customer (verified owner) –

    I like that they help with practice questions and their material is current and informative.

  172. Anonymous Customer (verified owner) –

    Informative course with current information. Excellent, prompt customer support. Very caring environment.

  173. Anonymous Customer (verified owner) –

    Because it is a good platform to learn when you’re eager to improve your customer experience.

  174. Anonymous Customer (verified owner) –

    Highly informative content.

  175. Anonymous Customer (verified owner) –

    Detailed, current information. Mohamed and Sue provide a high level of instruction and support.

  176. Anonymous Customer (verified owner) –

    Very useful but the content can be overwhelming especially if working with big teams.

  177. Anonymous Customer (verified owner) –

    Useful information.

  178. Anonymous Customer (verified owner) –

    Very insightful studies that is rare to find somewhere else.

  179. Anonymous Customer (verified owner) –

    Interesting, useful course.

  180. Anonymous Customer (verified owner) –

    A lot of reading for my busy schedule.

  181. Anonymous Customer (verified owner) –

    Interesting and relevant materials.

  182. Anonymous Customer (verified owner) –

    I find the content very useful.

  183. Anonymous Customer (verified owner) –

    Good activities.

  184. Anonymous Customer (verified owner) –

    Great educational content.

  185. Anonymous Customer (verified owner) –

    Has a complete approach to customer experience.

  186. Anonymous Customer (verified owner) –

    Different approach to CX.

  187. Anonymous Customer (verified owner) –

    Very educational, learnt some concepts I did not know about.

  188. Anonymous Customer (verified owner) –

    Easily understandable.

  189. Anonymous Customer (verified owner) –

    Variety of learning methods, work can be done on my own time with good support if I need it.

  190. Anonymous Customer (verified owner) –

    Ann and Sue made the materials relevant and accessible. I’m really enjoying the class.

  191. Anonymous Customer (verified owner) –

    Good activities and facilitators.

  192. Anonymous Customer (verified owner) –

    Great experience.

  193. Anonymous Customer (verified owner) –

    Facilitators are CX experts with a broad range of University and business experiences.

  194. Anonymous Customer (verified owner) –

    Excellent use of short narratives, videos, and activities to explain key concepts. The test preparation has helped me learn to be a better test taker.

  195. Anonymous Customer (verified owner) –

    I’ve enjoyed the CX classes and test preparation. I feel very prepared for the CXS exam and the CCXP.

  196. Anonymous Customer (verified owner) –

    The amount of current CX information was helpful in preparing me for my new job in CX. This class was well worth my time.

  197. Anonymous Customer (verified owner) –

    Very insightful educational material.

  198. Anonymous Customer (verified owner) –

    Well-designed course. There is a good mix of instructional learning methods. Anne and Sue provide an excellent learning experience.

  199. Anonymous Customer (verified owner) –

    The course is an eye opener especially to those in customer service leadership roles.

  200. Anonymous Customer (verified owner) –

    Easy to understand information. Simple site navigation. Excellent test preparation and practice.

  201. Anonymous Customer (verified owner) –

    Great customer experience. I got immediate help, seven days a week, when I needed it. CXU practices what it teaches.

  202. Anonymous Customer (verified owner) –

    Excellent way to learn CX concepts. The test prep was very helpful. I feel so much more prepared for the CXS and CCXP exams.

  203. Anonymous Customer (verified owner) –

    There is a lot of knowledgeable information for everyone not only people working strictly in Customer Service.

  204. Anonymous Customer (verified owner) –

    The learning process is engaging, using different teaching tools. The concepts are clearly explained with relevant examples for further understanding.

  205. Anonymous Customer (verified owner) –

    Great materials. The course is worth the time I spent learning about CX.

  206. Anonymous Customer (verified owner) –

    Detailed, current CX materials.

  207. Anonymous Customer (verified owner) –

    This is because of the course provided and the model of interaction gives someone room to expand their knowledge of the customer-centric aspect and support him/her to be a CX expert.

  208. Anonymous Customer (verified owner) –

    Because it’s a good platform to learn on how to engage with our customers on a daily basis.

  209. Anonymous Customer (verified owner) –

    Lessons are extremely insightful.

  210. Anonymous Customer (verified owner) –

    Fantastic customer support. The review sessions are helpful. I finally feel confident in my test taking abilities.

  211. Anonymous Customer (verified owner) –

    Ease of learning and reference resources.

  212. Anonymous Customer (verified owner) –

    Great materials and current references. Helpful test preparation.

  213. Anonymous Customer (verified owner) –

    Good material. Helpful instructors.

  214. Anonymous Customer (verified owner) –

    Relevant and up to date content.

  215. Anonymous Customer (verified owner) –

    The blended courses with online materials and Zoom review sessions are very effective for me. The extra materials that are presented and the test preparation are interesting and helpful.

  216. Anonymous Customer (verified owner) –

    The depth of knowledge shared is very insightful.

  217. Anonymous Customer (verified owner) –

    Clear and concise instructional materials.

  218. Anonymous Customer (verified owner) –

    Very effective test preparation.

  219. Anonymous Customer (verified owner) –

    I appreciated the recent articles and summaries. The materials were well organized and clearly explained.

  220. Anonymous Customer (verified owner) –

    Excellent course reviews and test prep sessions. I feel confident in taking the CXS and eventually the CCXP.

  221. Anonymous Customer (verified owner) –

    Well-designed courses and great customer support.

  222. Anonymous Customer (verified owner) –

    The learning material is informative and clear. The instructors are SMEs who can truly help to develop applied knowledge.

  223. Anonymous Customer (verified owner) –

    I appreciate the personalized help I receive, especially in test preparation. I’m learning so much in CX.

  224. Anonymous Customer (verified owner) –

    Access to valuable information and resource support to boost learning.

  225. Anonymous Customer (verified owner) –

    The CX University team is highly professional and has given an in-depth insights into various aspects of Customer Experience.

  226. Anonymous Customer (verified owner) –

    Relevant and helpful materials.

  227. Anonymous Customer (verified owner) –

    I appreciate the learner support and interactive reviews. The test prep is helpful to me.

  228. Anonymous Customer (verified owner) –

    The review sessions are useful and the test prep is working for me.

  229. Anonymous Customer (verified owner) –

    Great engagement. The review sessions are great.

  230. Anonymous Customer (verified owner) –

    Interesting materials.

  231. Anonymous Customer (verified owner) –

    I like the combination of online work and Zoom reviews. The personal support is amazing. I got immediate help when I needed it. With the test reviews, this is the first time I have felt confident in my test taking skills.

  232. Anonymous Customer (verified owner) –

    Very helpful materials.

  233. Anonymous Customer (verified owner) –

    Engaging review sessions. The test preparation practice is really helping me become a better test taker.

  234. Anonymous Customer (verified owner) –

    Adequate of resources to reference Accessibility.

  235. Anonymous Customer (verified owner) –

    Very interactive, great resources, great materials.

  236. Anonymous Customer (verified owner) –

    Good materials, very interactive.

  237. Anonymous Customer (verified owner) –

    Learning a lot so far. Looking forward to completing the courses.

  238. Anonymous Customer (verified owner) –

    Well constructed, informative course.

  239. Anonymous Customer (verified owner) –

    Great interactive activities. The test preparation is excellent.

  240. Anonymous Customer (verified owner) –

    It explains concepts and theories in an organized manner.

  241. Anonymous Customer (verified owner) –

    Useful test prep!

  242. Anonymous Customer (verified owner) –

    Comprehensive and allows retake of tests to check progress.

  243. Anonymous Customer (verified owner) –

    The text narratives are understandable and practical.

  244. Anonymous Customer (verified owner) –

    Well-designed course with a good balance of written materials, activities, and videos.

  245. Anonymous Customer (verified owner) –

    Very practical program.

  246. Anonymous Customer (verified owner) –

    The combination of online materials and live Zoom review sessions works well for me.

  247. Anonymous Customer (verified owner) –

    Interesting and informative program. I feel that I am well prepared to pass the CXS and CCXP exams.

  248. Anonymous Customer (verified owner) –

    I believe this information will allow us to have more meaningful interactions with our patients, improving the patient-provider relationship which extends to staff patient relationships and leads to organizational growth and retention efforts.

  249. Anonymous Customer (verified owner) –

    Great CX information. The combination of online materials and Zoom reviews work well for me.

  250. Anonymous Customer (verified owner) –

    The online review with the two faculty members was very informative. I’m learning more about CX and test taking than I ever knew.

  251. Anonymous Customer (verified owner) –

    Already recommended one. The process is smooth, plus I get to study at my own time.

  252. Anonymous Customer (verified owner) –

    The material is easy to read. The office hours are very interactive.

  253. Anonymous Customer (verified owner) –

    Interesting and helpful materials.

  254. Anonymous Customer (verified owner) –

    I enjoy the blended online and Zoom review format. I have learned a lot about CX and even more about test taking. I wish I had known about test prep while I was in college!

  255. Anonymous Customer (verified owner) –

    Practical course and relevant materials.

  256. Anonymous Customer (verified owner) –

    I feel like I am being well prepared for the CXS exam. I’ve learned so much about CX and test taking!

  257. Anonymous Customer (verified owner) –

    I’m learning a lot about CX and how to master test taking.

  258. Anonymous Customer (verified owner) –

    The course material is resourceful.

  259. Anonymous Customer (verified owner) –

    Learned a lot and the teachers are brilliant and helpful.

  260. Anonymous Customer (verified owner) –

    Practical information and challenging tests. I got great help in test taking skills.

  261. Anonymous Customer (verified owner) –

    Great course.

  262. Anonymous Customer (verified owner) –

    Learned a lot about CX.

  263. Anonymous Customer (verified owner) –

    Useful course.

  264. Anonymous Customer (verified owner) –

    Good training.

  265. Anonymous Customer (verified owner) –

    Practical CX course.

  266. Anonymous Customer (verified owner) –

    The blended format is convenient for me. I appreciate the test taking strategies and practice.

  267. Anonymous Customer (verified owner) –

    Best customer experience I’ve had in an online course. The support from CXU is professional and timely.

  268. Anonymous Customer (verified owner) –

    I understand a lot more about metrics and measure now. I feel like I’ve learned a lot.

  269. Anonymous Customer (verified owner) –

    Interesting materials. I am learning a lot.

  270. Anonymous Customer (verified owner) –

    I feel that the tests are preparing me for the CXS and CCXP.

  271. Anonymous Customer (verified owner) –

    I feel like I am well prepared for the CXS and CCXP. Excellent test prep.

  272. Anonymous Customer (verified owner) –

    Excellent test practice.

  273. Anonymous Customer (verified owner) –

    Learning a ton.

  274. Anonymous Customer (verified owner) –

    Interesting interactive modules and videos.

  275. Anonymous Customer (verified owner) –

    Practical course materials.

  276. Anonymous Customer (verified owner) –

    Excellent materials.

  277. Anonymous Customer (verified owner) –

    Easy education.

  278. Anonymous Customer (verified owner) –

    The course is practical and easy to understand. I feel the test practice is helping me improve my test taking skills.

  279. Anonymous Customer (verified owner) –

    Tests are challenging and I feel they are preparing me for the CXS and CCXP.

  280. Anonymous Customer (verified owner) –

    I received personalized support from the learning specialist throughout the course. This help has made my CX journey so much easier.

  281. Anonymous Customer (verified owner) –

    Great content and support.

  282. Anonymous Customer (verified owner) –

    Interesting material and activities on culture. I’m learning a lot on how to take tests! I can see how I’m improving.

  283. Anonymous Customer (verified owner) –

    Interesting materials.

  284. Anonymous Customer (verified owner) –

    Learning so much about how to set up a cx practice and why it’s important.

  285. Anonymous Customer (verified owner) –

    Well organized. Lessons spread out with enough time to work into busy schedule. Fabulous information on CX.

  286. Anonymous Customer (verified owner) –

    Terrific customer experience.

  287. Anonymous Customer (verified owner) –

    Nice content and totally useful.

  288. Anonymous Customer (verified owner) –

    The learning is incredible.

  289. Anonymous Customer (verified owner) –

    Good course.

  290. Anonymous Customer (verified owner) –

    Challenging activities.

  291. Anonymous Customer (verified owner) –

    Informative class and materials.

  292. Anonymous Customer (verified owner) –

    Course has information I can use now. Very relevant.

  293. Anonymous Customer (verified owner) –

    Great course.

  294. Anonymous Customer (verified owner) –

    It’s been good – good materials and good delivery. A couple of recommendations for improvement: timeframe for completion does not seem accurate – it says 4 hours, it has taken at least 8. Some of the materials seem outdated and the addition of research papers post pandemic would be useful.

  295. Anonymous Customer (verified owner) –

    Learning a lot. Many good articles to read.

  296. Anonymous Customer (verified owner) –

    Well-designed course

  297. Anonymous Customer (verified owner) –

    I appreciated the customer experience. When I need help, it’s always there.

  298. Anonymous Customer (verified owner) –

    Interesting course.

  299. Anonymous Customer (verified owner) –

    The online courses and Zoom review sessions work well for me. It’s easy to stay current with my work.

  300. Anonymous Customer (verified owner) –

    great information.

  301. Anonymous Customer (verified owner) –

    Well-designed course. The student support was quick and professional.

  302. Anonymous Customer (verified owner) –

    great articles – easy to follow training.

  303. Anonymous Customer (verified owner) –

    Useful information. Wonderful customer experience. Help is given as soon as I need it.

  304. Anonymous Customer (verified owner) –

    Good use of interactive activities to explain and demonstrate CX metrics and measurement.

  305. Anonymous Customer (verified owner) –

    Good material based on the experience of experts.

  306. Anonymous Customer (verified owner) –

    Great material from experts.

  307. Anonymous Customer (verified owner) –

    Its eye-opening and real.

  308. Anonymous Customer (verified owner) –

    Its real.

  309. Anonymous Customer (verified owner) –

    Future relevant CX thinking and ideas

  310. Anonymous Customer (verified owner) –

    Great content, easy and enjoyable learning.

  311. Anonymous Customer (verified owner) –

    The program is robust, content rich, interactive, and educational.

  312. Anonymous Customer (verified owner) –

    The course content and program are well-designed and relevant! They’ve been so patient and supportive as I’ve tried to complete this program for almost 2 years now.

  313. Anonymous Customer (verified owner) –

    The CJM Program provided me with the skills needed to succeed in CX.

  314. Anonymous Customer (verified owner) –

    It was very informative.

  315. Anonymous Customer (verified owner) –

    The blended format works well for me. I felt supported throughout my CX journey.

  316. Anonymous Customer (verified owner) –

    The team is very knowledgeable and committed to delivering the content in an effective and meaningful way.

  317. Anonymous Customer (verified owner) –

    There is a plethora of information, video examples, and materials to learn the content.

  318. Anonymous Customer (verified owner) –

    Its real and eye opening

  319. Anonymous Customer (verified owner) –

    Interesting videos and interactive activities. I enjoy the blended format.

  320. Anonymous Customer (verified owner) –

    Great customer experience. Help is always available.

  321. Anonymous Customer (verified owner) –

    The program is educative and worthwhile. Concepts are very applicable where organizations are intentional about offering great customer experience.

  322. Anonymous Customer (verified owner) –

    Great course content

  323. Anonymous Customer (verified owner) –

    The lessons are worthwhile and eye opening in the area of customer experience.

  324. Anonymous Customer (verified owner) –

    Very engaging activities. I appreciate the quick responses from Sue when I need help.

  325. Anonymous Customer (verified owner) –

    I’m learning a lot of pro tips in creating a customer journey map. Very informative course.

  326. Anonymous Customer (verified owner) –

    Interesting materials.

  327. Anonymous Customer (verified owner) –

    A very whole some course.

  328. Anonymous Customer (verified owner) –

    Great insights.

  329. Anonymous Customer (verified owner) –

    I really enjoyed the notes and interactive presentations.

  330. Anonymous Customer (verified owner) –

    I enjoy the blended classes. The every 2 week check ins help me stay on track. The instructors are experienced and supportive. Whenever I need help, I know I’ll get it very quickly! Thanks Mohamed and Sue for the great customer experience.

  331. Anonymous Customer (verified owner) –

    The blended format of online and Zoom reviews works well for me. The instructors are knowledgeable and very helpful.

  332. Anonymous Customer (verified owner) –

    Easy to understand materials. I learned a lot in a short period of time.

  333. Anonymous Customer (verified owner) –

    Useful materials and activities.

  334. Anonymous Customer (verified owner) –

    There is a lot to learn on CX.

  335. Anonymous Customer (verified owner) –

    Insightful content on CX.

  336. CX University (verified owner) –

    The content is very rich and quiet easy to comprehend.

  337. Anonymous Customer (verified owner) –

    The instructors were interesting. I learned a lot.

  338. Anonymous Customer (verified owner) –

    Classes are engaging and helpful. Trainers are well-prepared and share their previous experiences and insights.

  339. Anonymous Customer (verified owner) –

    Great course.

  340. Anonymous Customer (verified owner) –

    The instructors are very knowledgeable and helpful. I feel that I am getting excellent preparation for the CCXP. I’ve learned a lot about test prep.

  341. Anonymous Customer (verified owner) –

    Effective course.

  342. Anonymous Customer (verified owner) –

    The course is very informative and the faculty is always ready to assist. The course is interactive and has opened my eyes to what Customer service and experience is all about.

  343. Anonymous Customer (verified owner) –

    Useful materials.

  344. Anonymous Customer (verified owner) –

    Dynamic online course, great professors who truly want you to succeed. My only recommendation is to update some of the content (a video that was from 2018).

  345. Anonymous Customer (verified owner) –

    Depth of course content.

  346. Anonymous Customer (verified owner) –

    Well-designed course. Customer experience was excellent. I always got help when I needed it even on weekends and holidays.

  347. Anonymous Customer (verified owner) –

    The Practice Tests are challenging enough to make me feel that I am going to be well prepared for the CXS and CCXP.

  348. Anonymous Customer (verified owner) –

    Challenging course. I learned a lot so far.

  349. Anonymous Customer (verified owner) –

    Interesting course.

  350. Anonymous Customer (verified owner) –

    Great learnings for a CX practitioner or anyone who wants to create a difference and add value to their work space.

  351. Anonymous Customer (verified owner) –

    I wanted to give some feedback on this week’s lessons specifically. Being someone with a bit of insider knowledge into Zappos, much of the content provided is quite dated since the passing of Tony Hsieh. It’s unfortunate, but the company is just not the same without him. Again, this is a totally personal experience that many people may not relate to, but I wanted you to be aware of the perception of someone who can. Zappos was revolutionary with culture in the beginnings of ecommerce, but much of that shine has sadly faded.

  352. Anonymous Customer (verified owner) –

    The course outline is rich and the content easy to understand.

  353. Anonymous Customer (verified owner) –

    They have wonderful expert in this field.

  354. Anonymous Customer (verified owner) –

    Learning a lot.

  355. Anonymous Customer (verified owner) –

    Same reasons as outlined before. I was very impressed with Sue support for the 702 exam queries. That was a wow moment for me.

  356. Anonymous Customer (verified owner) –

    Very easy to navigate through the relevant content.

  357. Anonymous Customer (verified owner) –

    A lot of things to learn.

  358. Anonymous Customer (verified owner) –

    Interesting materials.

  359. Anonymous Customer (verified owner) –

    The blended format works well for me.

  360. Anonymous Customer (verified owner) –

    The content is rich, relatable and the platform is easy to navigate. Also, the use of videos for illustration gives a clearer understanding of the topic being discussed/taught.

  361. Anonymous Customer (verified owner) –

    The videos helped me understand the materials.

  362. Anonymous Customer (verified owner) –

    Valuable and practical content

  363. Anonymous Customer (verified owner) –

    The practice tests are helping me prepare for the CXS and CCXP. The questions are challenging, but I feel confident that I can do it!

  364. Anonymous Customer (verified owner) –

    Practical information that is useful in my current and future positions in CX. The learner support was phenomenal. I got help as soon as I needed it. The Learning support was professional and timely. Great customer experience.

  365. Anonymous Customer (verified owner) –

    Helpful materials.

  366. Anonymous Customer (verified owner) –

    Great content.

  367. Anonymous Customer (verified owner) –

    Excellent Content.

  368. Anonymous Customer (verified owner) –

    The practice tests are very challenging and make me feel prepared for the CXS and CCXP. The tutoring on how to take CX tests has been excellent.

  369. Anonymous Customer (verified owner) –

    I learned a lot in this course. I most enjoyed the activities and videos. There was a lot of reading but I learned how to skim the articles for key points.

  370. Anonymous Customer (verified owner) –

    Interesting, useful info.

  371. Anonymous Customer (verified owner) –

    A deep understanding of Customer Experience and a well-thought-out and presented training program.

  372. Anonymous Customer (verified owner) –

    There is a lot to learn. Many great insights.

  373. Anonymous Customer (verified owner) –

    Great materials and activities.

  374. Anonymous Customer (verified owner) –

    We are just implementing a framework for CX at our company, so all of this foundational knowledge is very valuable. Would love a text to go along with this that has some of this information in a way I can share with my organization.

  375. Anonymous Customer (verified owner) –

    There is a lot to learn.

  376. Anonymous Customer (verified owner) –

    Online Portal is well managed. Mohamed and Sue are very friendly personalities.

  377. Anonymous Customer (verified owner) –

    With CX being a new undertaking and focus in our organization, the foundational knowledge that can be gleaned from this course is extremely helpful in starting off in the right direction.

  378. Anonymous Customer (verified owner) –

    Very practical course.

  379. Anonymous Customer (verified owner) –

    Interesting materials.

  380. Anonymous Customer (verified owner) –

    Great customer experience.

  381. Anonymous Customer (verified owner) –

    I enjoyed the zoom reviews.

  382. Anonymous Customer (verified owner) –

    The detailed explanations with accompanying videos to help with comprehension of each topic.

  383. Anonymous Customer (verified owner) –

    Based on the lessons completed so far, the course content is rich and insightful.

  384. Anonymous Customer (verified owner) –

    Interesting learning materials.

  385. Anonymous Customer (verified owner) –

    Eye opener. deep of knowledge learning.

  386. Anonymous Customer (verified owner) –

    Good information in customer service.

  387. Anonymous Customer (verified owner) –

    what I have learned will change my day-to-day engagement with customers.

  388. Anonymous Customer (verified owner) –

    Perfect information.

  389. Anonymous Customer (verified owner) –

    Good learning environment.

  390. Anonymous Customer (verified owner) –

    Well-structured online platform. Interesting team colleagues. Live sessions are entertaining and informative.

  391. Anonymous Customer (verified owner) –

    Liked the materials.

  392. Anonymous Customer (verified owner) –

    Enlightening. Helps deepen understanding of CX discipline.

  393. Anonymous Customer (verified owner) –

    The knowledge gained is in depth.

  394. Anonymous Customer (verified owner) –

    Interesting videos and activities.

  395. Anonymous Customer (verified owner) –

    I enjoyed the blended format. The discussions during the review sessions were interesting.

  396. Anonymous Customer (verified owner) –

    Useful course. I learned a lot.

  397. Anonymous Customer (verified owner) –

    Good content, ability to go back and review. Cohort allows for interaction.

  398. Anonymous Customer (verified owner) –

    Excellent content, teacher knowledge and team organization.

  399. Anonymous Customer (verified owner) –

    Very engaging sessions, practical illustrations and examples that are easy to follow through and understand.

  400. Anonymous Customer (verified owner) –

    I enjoyed the videos and activities.

  401. Anonymous Customer (verified owner) –

    Detailed explanation and review.

  402. Anonymous Customer (verified owner) –

    The combination of short narratives, videos on major topics, and interactive activities made learning easy and efficient for me. The safe and supportive learning environment helped me succeed. Thanks for the quick and attentive support when I needed help but was afraid to ask for it!

  403. Anonymous Customer (verified owner) –

    I enjoy the combination of live sessions and self-paced online work. The customer experience is exceptional. Whenever I need help, it is only an email away.

  404. Anonymous Customer (verified owner) –

    I appreciated the supportive environment in the journey mapping class. I now feel empowered to make customer journey maps for my organization.

  405. Anonymous Customer (verified owner) –

    Excellent instructors – would like to see some sample journey maps included in this section – or a sample role play or focus group demonstration. Real-time Google reviews and other reviewing apps need to be included in social – FB is too dated in this section.

  406. Anonymous Customer (verified owner) –

    Topics well explained.

  407. Anonymous Customer (verified owner) –

    The scope and content of the course, the support and follow up from the CXU team, especially Sue!

  408. Anonymous Customer (verified owner) –

    Informative materials. I appreciated the videos and activities which helped me understand the concepts. Great customer experience. The timely study tips and help with staying on track were useful.

  409. Anonymous Customer (verified owner) –

    High engagement.

  410. Anonymous Customer (verified owner) –

    Rich Content.

  411. Anonymous Customer (verified owner) –

    I like the blended format. The Zoom review sessions help me stay focused on completing my work. The instructional support 24/7 is excellent.

  412. Anonymous Customer (verified owner) –

    Exciting and insightful.

  413. Anonymous Customer (verified owner) –

    Easy to understand materials. The activities and videos made complex concepts accessible.

  414. Anonymous Customer (verified owner) –

    Knowledge gain.

  415. Anonymous Customer (verified owner) –

    In-depth information.

  416. Anonymous Customer (verified owner) –

    Detailed and helpful materials.

  417. Anonymous Customer (verified owner) –

    Great content that covers CX core competencies.

  418. Anonymous Customer (verified owner) –

    Great instructional materials and personalized help and support when I needed it most. I felt that the CXU learning officer knew when I needed help even before I did. She helped me get through my classes.

  419. Anonymous Customer (verified owner) –

    The structured lessons, variety of video and reading and check-ins are valuable and interesting.

  420. Anonymous Customer (verified owner) –

    Helpful instruction.

  421. Anonymous Customer (verified owner) –

    I enjoyed the authentic examples the facilitators presented. The online review sessions helped me stay on schedule for completing this course.

  422. Anonymous Customer (verified owner) –

    Now the process is coming through.

  423. Anonymous Customer (verified owner) –

    Detailed.

  424. Anonymous Customer (verified owner) –

    Very detailed.

  425. Anonymous Customer (verified owner) –

    Well-designed course.

  426. Anonymous Customer (verified owner) –

    The activities really helped me understand how to calculate several common metrics.

  427. Anonymous Customer (verified owner) –

    Ease of access and quality content provided.

  428. Anonymous Customer (verified owner) –

    Very enlightening.

  429. Anonymous Customer (verified owner) –

    Endorsed by CXPA as prep form CCXP exam.

  430. Anonymous Customer (verified owner) –

    Very foundational and leads to CCXP.

  431. Anonymous Customer (verified owner) –

    Very detailed content, great examples, diverse content, and self-paced studies coupled with a great facilitation team.

  432. Anonymous Customer (verified owner) –

    I have had very insightful sessions.

  433. Anonymous Customer (verified owner) –

    This lesson was very practical and helpful.

  434. Anonymous Customer (verified owner) –

    The lessons are very practical in the work environment.

  435. Anonymous Customer (verified owner) –

    Exceptional content.

  436. Anonymous Customer (verified owner) –

    The content was awesome.

  437. Anonymous Customer (verified owner) –

    Enjoyed the content.

  438. Anonymous Customer (verified owner) –

    These lessons are practical for anyone in a Customer Experience role.

  439. Anonymous Customer (verified owner) –

    I love the content; it is very relevant. The videos also make it easier to digest the information.

  440. Anonymous Customer (verified owner) –

    Great activities, videos and articles.

  441. Anonymous Customer (verified owner) –

    Great content.

  442. Anonymous Customer (verified owner) –

    Clear explanations.

  443. Anonymous Customer (verified owner) –

    Material is very useful.

  444. Anonymous Customer (verified owner) –

    Provides in-depth knowledge with practical playbooks and facilitation by the facilitators. Facilitators were very knowledgeable and brought the cx to life in various examples.

  445. Anonymous Customer (verified owner) –

    Very enlightening & practical.

  446. Anonymous Customer (verified owner) –

    Very detailed.

  447. Anonymous Customer (verified owner) –

    The training experience was precise and easy to understand.

  448. Anonymous Customer (verified owner) –

    I have a deepened understanding of the discipline and now have new ideas for cementing in my organization.

  449. Anonymous Customer (verified owner) –

    Engaging activities and Zoom sessions.

  450. Anonymous Customer (verified owner) –

    CXPA’s CCXP credential is the industry standard. CX University in endorsed by CXPA.

  451. Anonymous Customer (verified owner) –

    Good content, LMS & interactive sessions.

  452. Anonymous Customer (verified owner) –

    The lessons are practical.

  453. Anonymous Customer (verified owner) –

    The content is relevant and up to date. There is a lot of business cases from various industries.

  454. Anonymous Customer (verified owner) –

    Range of material and course content. Quality LMS. Course is well planned; interactive sessions are informative and relevant.

  455. Anonymous Customer (verified owner) –

    Good quality material and interactive sessions are relevant.

  456. Anonymous Customer (verified owner) –

    Quality of material and interactive sessions.

  457. Anonymous Customer (verified owner) –

    Like the self-paced approach.

  458. Anonymous Customer (verified owner) –

    Great learnings.

  459. Anonymous Customer (verified owner) –

    The ease of access on all learning materials as well as how practical it is for people in CX.

  460. Anonymous Customer (verified owner) –

    Expanding knowledge base.

  461. Anonymous Customer (verified owner) –

    Provides a focused and discipline approach for CXPA Exam preparation as well as helps users deepen their understanding of the CX discipline.

  462. Anonymous Customer (verified owner) –

    It is quite comprehensive and connects a lot of dots.

  463. Anonymous Customer (verified owner) –

    Good.

  464. Anonymous Customer (verified owner) –

    Complete at own pace, practice tests, ability to review past content.

  465. Anonymous Customer (verified owner) –

    It is an eye opener to matters customer experience. I must admit I have gained knowledge on matters customer experience.

  466. Anonymous Customer (verified owner) –

    Learnt a lot. came in as a sponge and am truly impressed with the vast knowledge on CX.

  467. Anonymous Customer (verified owner) –

    The blended online and Zoom instruction really worked for me. The instructors were knowledgeable and engaging. The instructional support was 7 days a week and amazing!

  468. Anonymous Customer (verified owner) –

    The content is very relevant and helpful. The review of the material with the instructors really helps to drive home the concepts.

  469. Anonymous Customer (verified owner) –

    The coursework and the instructors experience.

  470. Anonymous Customer (verified owner) –

    Practical application, team environment, instructors experience.

  471. Anonymous Customer (verified owner) –

    Useful information in a quick format.

  472. Anonymous Customer (verified owner) –

    The videos, articles, instructor experience.

  473. Anonymous Customer (verified owner) –

    Articles, videos, business cases, and instructor experience.

  474. Anonymous Customer (verified owner) –

    Excellent class! The information was fresh and interesting. I enjoyed the interaction of the instructors. The 24/7 support was above and beyond what I have ever received in an online class!

  475. Anonymous Customer (verified owner) –

    Relevance in today’s competitive marketplace.

  476. Anonymous Customer (verified owner) –

    Because the articles and online cx materials are very insightful and up to date with the emerging trends.

  477. Anonymous Customer –

    Informative.

  478. Anonymous Customer –

    Well researched, highly applicable content.

  479. Anonymous Customer –

    Well-designed course.

  480. Anonymous Customer –

    Practical adult learning style.

  481. Anonymous Customer –

    Relevancy.

  482. Anonymous Customer –

    Rich and enlightening courses.

  483. Anonymous Customer –

    very informative.

  484. Anonymous Customer –

    self paced. Convenient. Practical and easy to understand.

  485. Anonymous Customer –

    Learnings have been very insightful.

  486. Anonymous Customer –

    The course outline and content are comprehensive, friendly and informative.

  487. Anonymous Customer –

    The information was presented in a clear, concise manner. I learned a lot in the blended format. I appreciated that I could work on the materials at my own pace, but also had the opportunity to discuss concepts with the instructors and other students.

  488. Anonymous Customer –

    Informative and interesting course.

  489. Anonymous Customer –

    Insightful and educative, relates to the current trends.

  490. Anonymous Customer –

    I like that its online, and self-paced. I liked the variety between articles, videos and even interactive games that give you a hands on practice preparing for the certification.

  491. Anonymous Customer –

    Excellent explanation of measurement and metrics. Exceptional customer experience. I always received quick and friendly help when I needed it–7 days a week!

  492. Anonymous Customer –

    Learnt new concepts in practical manner because of examples used so I can easily implement.

  493. Anonymous Customer –

    Very insightful.

  494. Anonymous Customer –

    Well researched, deep and insightful.

  495. Anonymous Customer –

    I love the lessons.

  496. Anonymous Customer –

    Very professional group and the learning modules are well structured and makes for easy learning. Language is user friendly.

  497. Anonymous Customer –

    I like the blended format.

  498. Anonymous Customer –

    Very insightful rich content.

  499. Anonymous Customer –

    The customer experience in the course is fantastic. I received prompt help seven days a week when I needed it. The assistance is sincere and helpful. The Zoom sessions helped me fully understand the material online.

  500. Anonymous Customer –

    Relevant and timely.

  501. Anonymous Customer –

    Very informative materials.

  502. Anonymous Customer –

    The videos and activities were helpful.

  503. Anonymous Customer –

    Indepth coursework: Practical lessons.

  504. Anonymous Customer –

    Rich content and relevant examples operating in the current dynamic world.

  505. Anonymous Customer –

    Great customer experience and timely support.

  506. Anonymous Customer –

    Great content and supplemental materials.

  507. Anonymous Customer –

    Detailed content that was easy to read and comprehend. I really enjoyed the videos and activities.

  508. Anonymous Customer –

    I am learning so much and am stretching myself — even being in the CXM field for 6+ years. This whole course is tying all aspects of CXM together for me. Can’t wait to experience/learn from the other sessions.

  509. Anonymous Customer –

    Professional institution, relevant material to every industry, future-forward, constant and sincere support.

  510. Anonymous Customer –

    It is enriched with content which relate to the current trends and happenings.

  511. Anonymous Customer –

    Very informative and interesting. I have learnt so much in the short time that I have done this course.

  512. Anonymous Customer –

    I have learnt so much in a short space of time. its informative and relevant to how I would like to reinvent myself post Covid 19.

  513. Anonymous Customer –

    I am learning so much. Great mix of reading and videos — the tests that show which ones we get wrong are so valuable.

  514. Anonymous Customer –

    Great content, excellent underlying instructional design. The every other Thursday meeting are a value add.

  515. Anonymous Customer –

    Very insightful content and very enriching.

  516. Anonymous Customer –

    Informative course.

  517. Anonymous Customer –

    Amazing instructional and admin support. The Zoom sessions were informative and engaging. The after-hours support was prompt, friendly and professional. Great customer experience!

  518. Anonymous Customer –

    This was the best online course I have ever taken. The mix of online materials and bimonthly Zoom reviews helped me understand complicated material very quickly. The instructional support was awesome! The interactive reviews with the instructors were helpful and informative.

  519. Anonymous Customer –

    Great information to view and read and even if the colleagues never take the CCXP exam, they will learn a lot of conceptual and practical knowledge to improve their CX work.

  520. Anonymous Customer –

    Excellent customer experience. Quick help when I needed it.

  521. Anonymous Customer –

    Enjoyed the videos to enhance theory to real world scenarios.

  522. Anonymous Customer –

    The interactive Zoom sessions keep me accountable for finishing my work.

  523. Anonymous Customer –

    Well-structured course and responsiveness of the academic staff.

  524. Anonymous Customer –

    Well-structured course.

  525. Anonymous Customer –

    Practical materials and supportive staff.

  526. Anonymous Customer –

    The blended format works well for me.

  527. Anonymous Customer –

    A wealth of information shared on how to apply the CX pillars to increase profitability and real examples shared market leaders for us to bench mark.

  528. Anonymous Customer –

    Relatable content.

  529. Anonymous Customer –

    Student paced learning and instant results to gauge self for success.

  530. Anonymous Customer –

    These blended courses were very enjoyable. The instructors were knowledgeable and inclusive. I feel like I learned a lot in a short period of time. The after-hours support was amazing!

  531. Anonymous Customer –

    The mix of online learning and Zoom reviews were effective for me. I enjoyed the facilitators’ discussions and felt that the ongoing technical and instructional support even on weekends and holidays was exceptional.

  532. Anonymous Customer –

    The content of the course is practical, the delivery method is convenient and flexible, the lecturers are very approachable and willing to assist, are knowledgeable and inclusive.

  533. Anonymous Customer –

    Interesting activities and readings.

  534. Anonymous Customer –

    The interactive Zoom reviews help me more completely understand the online lessons. The course makes good use of my time. If I can’t attend the Zoom reviews, I receive a video of the session and the slides used.

  535. Anonymous Customer –

    I really like the new model and mix of office hours and instructor led discussions to reinforce learnings and key takeaways.

  536. Anonymous Customer –

    Nice usage of videos to reinforce.

  537. Anonymous Customer –

    The interactive sessions complement the online materials. I appreciate both instructors sharing their experience and ideas.

  538. Anonymous Customer –

    Great mix of online and facilitated classes by instructors.

  539. Anonymous Customer –

    Great mix of online and facilitated classes by instructors.

  540. Anonymous Customer –

    Informative session.

  541. Anonymous Customer –

    Well-constructed course. Easy for me to complete in a short amount of time. Blended format was very effective for me.

  542. Anonymous Customer –

    The insights I am getting are a game-changer.

  543. Anonymous Customer –

    Excellent review classes and the support I received was amazing.

  544. Anonymous Customer –

    The Zoom sessions were very helpful in understanding the materials and how to take tests. The very responsive after-hours assistance was most appreciated.

  545. Anonymous Customer –

    Great, informative, and very insightful…CX University team is very supportive.

  546. Anonymous Customer –

    I think CX University made some great improvement in the level and amount of information provided to support the topic/module. There was a good mix of readings, interactive exercises, and videos to support the topic.

  547. Anonymous Customer –

    Enjoyed the interactive sessions. The self-paced portions were helpful given my schedule.

  548. Anonymous Customer –

    Thank you, CX University, for a super fun and effective 90-days journey to this certification. You guys rock!

  549. Anonymous Customer –

    The interactive review sessions are effective. They keep me on track and accountable for my learning. The real life examples from the instructors are very beneficial. When I was falling behind, the gentle reminders and offers of help really kept me focused and motivated. I believe the customer experience is outstanding.

  550. Anonymous Customer –

    Self-paced learning Content is always available for reference Well packaged scenarios to drive the point home.

  551. Anonymous Customer –

    Learnt new CX concepts I didn’t know about.

  552. Anonymous Customer –

    Professional and deep knowledge.

  553. Anonymous Customer –

    Great content.

  554. Anonymous Customer –

    The combination of self-paced, online work and interactive sessions with the instructors and other students works well for me. The format keeps me on track and accountable!

  555. Anonymous Customer –

    Interesting articles.

  556. Anonymous Customer –

    It is a low-pressure course to gain the knowledge needed for certification.

  557. Anonymous Customer –

    Great material that explained complex CX concepts.

  558. Anonymous Customer –

    The content was easy to follow, well-structured and presented. I loved being able to work at my own pace so I can meet the other demands on my time. The web-portal navigation is slightly challenging, I found myself clicking around to locate the ‘My Courses’ page but otherwise was easy to use. I didn’t personally review the weekly emails or videos (lack of time) but I imagine that they can be helpful for those who need to go back and revisit/review discussions.

  559. Anonymous Customer –

    I enjoyed the online materials and the interactive review sessions. I passed the CXS on my first try and feel confident about my upcoming CCXP.

  560. Anonymous Customer –

    Quality learning materials and a very interactive team to help you through the courses.

  561. Anonymous Customer –

    The biweekly interactive sessions were valuable to me in learning CX. The online materials were easy to understand and I benefited from constant support from the instructors.

  562. Anonymous Customer –

    The interactive sessions were helpful in preparing me for the CXS and CCXP.

  563. Anonymous Customer –

    Great learning material and I enjoy the biweekly gatherings.

  564. Anonymous Customer –

    Engaging materials and effective practice test interactive reviews.

  565. Anonymous Customer –

    So far, a solid foundation. Also some valuable resources in the form of articles from CX consulting firms.

  566. Anonymous Customer –

    Informative and relevant content.

  567. Anonymous Customer –

    This course provides an excellent preparation for both the CXS and CCXP. The narratives, articles, videos, activities, and Zoom sessions provide an excellent foundation in CX.

  568. Anonymous Customer –

    The personal experiences shared by both facilitators were very informative and helpful to me. It’s one thing to read about CX, it’s another to learn from someone’s lived experience. Great course.

  569. Anonymous Customer –

    Based on what lessons I have completed thus far, I believe the course material to be very helpful for anyone trying to better understand Customer Experience as well as prepare for the exam.

  570. Anonymous Customer –

    I appreciated the interactive sessions that supported the online courses. The support help every day from the learning team was amazing.

  571. Anonymous Customer –

    Challenging tests that will prepare me for the CCXP and CXS.

  572. Anonymous Customer –

    Certification seemed like the next logical step toward upping my CX game. CXU was an incredibly practical and affordable solution for getting my mind around CX disciplines. The CXU courses are designed to make you dig into CX competencies and consider how to apply them at your company. Not only did the CXU courses make me feel ready for my certification exam, they truly helped me leap forward in my business acumen. I passed the CCXP exam with a 91%.

    Appreciative and Grateful, Jason T. Morris, CCXP

Only logged in customers who have purchased this product may leave a review.

You may also like…

Related products