A Winning
Customer
Experience

The CX course provided by CX University is a great course for learning the necessary notions of Customer Experience and creating pillars in someone's mind. I encourage everyone interested in the topic in pursuing it, especially corporations for their customer support teams.

I have been in Customer Experience for the last year and have continuously been looking for Customer Experience Management courses and certifications. The Customer Experience Specialist (CXS) certification has been by far the most comprehensive course I’ve found. The course is extremely content rich and delves into every area of Customer Experience Management. By making use of white papers, articles, videos and interactive activities, the course explains the fundamental elements, all the way through to more current, controversial topics from a wide variety of perspectives. This course has given me a firm foundation from which to take my Customer Experience journey to the next level. On a personal note, the CXU staff have always provided prompt responses to every query and have really assisted to make my experience with this certification a very pleasant one.

I was glad to take the CX University courses and they were brilliant. The webinars, videos, self-assessments and all the materials I used really resonated with me and added a huge benefit to my knowledge. I do believe that this was a good opportunity to be a part of this amazing institute, and I’m encouraging all colleagues interested in CX to be part of this excellent CX Journey through CX University.

It has been a great learning period and the materials and courses helped a lot.

I started CXU's online courses a year after working in the Customer Development Unit at the fourth largest bank in Spain. These courses helped me see and understand more holistically how CX works and which KPI's relate to CX strategy.