Author: Jim Rembach

Jim Rembach is a Customer Experience Authority and President of Influence to Action, which operates several entities, including CX Global Media, Call Center Coach Virtual Leadership Academy, and the Contact Center Virtual Summit. He’s the host of the long-time running Customer Experience podcast, the Fast Leader Show, and an author and speaker. Jim is a Certified Emotional Intelligence practitioner, Community Specialist, Employee Retention Specialist, and Empathy Mapping Expert. His work involves helping organizations and solution providers to develop dynamic strategies that attract and engage talent and customers for the new digital business imperative.