Description

Level up your CX career in just 90 days.

The 90-Day Roadmap to CXS™ is a guided professional development experience designed to help you master the discipline of Customer Experience and earn your Customer Experience Specialist (CXS)™ certification from CX University.

This blended learning program combines:

Self-paced, on-demand coursework
Bi-Weekly live training and interactive group discussions
Guidance from certified CX professionals
A collaborative community of professionals like you
A step-by-step certification roadmap

You’ll finish the course ready to…

Earn your Customer Experience Specialist (CXS)™ certification, which will validate your mastery of CX
Contribute to strategic discussions and planning from a customer-centric perspective
Showcase your skills to lead CX initiatives with confidence

Bonus access to our CCXP Exam Prep Course (a $139 value) – ready for when you choose to pursue the CXPA’s Certified Customer Experience Professional (CCXP) designation*

Program Highlights

Understand the full scope of the CX discipline
Learn from research-backed frameworks and real-world case studies
Study anywhere, anytime with our flexible digital platform
Join a supportive learning cohort led by certified CX experts
Earn a certificate that opens doors across industries

December cohort now open!
Online, self-paced courses with weekly virtual meetups! Can’t join the bi-weekly Zoom call? We’ll send you the video recording so you don’t miss a beat.

December cohort kickoff 12/15/25

15-Dec	CX 720 series 90 Days to CCXP	Kickoff–Zoom	12 Noon-1:30 PM ET
22-Dec	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
29-Dec	CX 721 Strategy in Action	CX 721 Strategy Review Session–Zoom	12 Noon-1:30 PM ET
5-Jan	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
12-Jan	CX 722 Culture and Accountability	CX 722 Culture & AccountabilityReview Session–Zoom	12 Noon-1:30 PM ET
19-Jan	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
28-Jan	CX 723 Metrics and Measurement	CX 723 Metrics and Analysis Review Session–Zoom	12 Noon-1:30 PM ET
2-Feb	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
9-Feb	CX 724 Improvement and Design	CX 724 Improvement and Design Review Session–Zoom	12 Noon-1:30 PM ET
16-Feb	Office Hours	Office Hours–Slack	12 Noon-1:00 PM ET
23-Feb	CX 725 VOC and Intelligence	CX 725 VOC and Intelligence Review Session–Zoom	12 Noon-1:30 PM ET
15- Jun	Last Access to System	Last Access

Who the 90-Day Roadmap to CXS™ is for:

Professionals in marketing, operations, customer service, product, and leadership roles who want to:

Strengthen their CX capabilities
Gain recognized credentials
Contribute to organizational KPIs
Create a customer-centric culture
Build long-term customer loyalty

Certifications You Can Earn:

Customer Experience Specialist (CXS)™ – course materials, study preparation, and option to take online exam included
CCXP Exam Prep Course – included as a bonus to prepare you for future CCXP exam eligibility*

*The CCXP certification is offered exclusively through the Customer Experience Professionals Association (CXPA). You must qualify independently to sit for the CCXP exam. CX University is a Recognized Training Provider for the CCXP and CXPA.