Applied Customer Journey Mapping Blended South Africa
$1,197.50
Become a Customer Journey Mapping Specialist (CJMS)™ and enhance your career with this comprehensive course. By integrating theoretical knowledge with practical tools like JourneyTrack, you’ll be equipped to drive customer-centric innovation within your organization.
Now partnered with JourneyTrack™
Description
Customer journey mapping is an essential methodology to build your organization’s customer-centricity. Journey maps serve as guides to help you anticipate your customers’ needs, deliver excellent experiences, and promote collaboration across silos.
Customer journey maps yield deep insights into which touchpoints matter the most to your customers. With all of your stakeholders focusing on the customer experience, you can move closer to delivering on your brand promise.
Visualizing the Customer Experience with journey maps is a capability that is becoming ever more important in modern organizations. With this course, you will develop mastery in journey mapping methodology and direct application to your own customers’ challenges.
Course Highlights:
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Six online courses packed with practical playbooks, seminal articles, and expert videos.
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Free access to JourneyTrack™, a comprehensive customer journey mapping platform, to help you create, manage, and iterate on your journey maps.
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Six post-review virtual meet-up classes to ensure continuous learning and feedback.
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Guidance and coaching from CX experts to support your journey mapping journey.
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Build and deliver your own map, tailored to your organization’s specific needs.
Now partnered with JourneyTrack™
Register now for the july start date.
18-Jul Intro and CX 721 Review session Zoom Review Session 1:30-3:00 PM ET 25-Jul CX 721 Intro and Building Blocks 1-Jul Project and CX 722 Review Session Zoom Review Session 1:30-3:00 PM ET 8-Aug CX 722 Outside In On-Line, Independent Course Work 15-Aug Project and CX 723 Review session Zoom Review Session 1:30-3:00 PM ET 22-Aug CX 723 Segments and Cohorts On-Line, Independent Course Work 29-Aug Project and CX 724 Review session Zoom Review Session 1:30-3:00 PM ET 05-Sep CX 724 Future On-Line, Independent Course Work 12-Sep Project and CX 725 Review session Zoom Review Session 1:30-3:00 PM ET 19-Sep CX 725 Insights to Action On-Line, Independent Course Work 26-Sep Project and CX 726 Review session Zoom Review Session 1:30-3:00 PM ET 16-Jan Last day to access course
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