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  • Voice of Customer
    VOC and Customer Insights

    What You Need to Succeed as a VOC Leader

    ByTony Bodoh Posted onSeptember 14, 2016September 6, 2020 Updated onSeptember 6, 2020
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    Author’s Note: This is the sixth of a series of six…

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  • have guts lion - Voice of Customer
    VOC and Customer Insights

    Why Having Guts and Following Your Gut Leads to VOC Success

    ByTony Bodoh Posted onSeptember 12, 2016September 6, 2020 Updated onSeptember 6, 2020
    0 Comments

    Author’s Note: This is the fifth of a series of…

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  • Online Customer Relations Management
    Organizational Adoption of CX VOC and Customer Insights

    Why Good Relationships Matter to VOC Program Success

    ByTony Bodoh Posted onSeptember 7, 2016September 6, 2020 Updated onSeptember 6, 2020
    0 Comments

    Author’s Note: This is the fourth of a series of…

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  • Customer Experience Training
    Metrics and ROI VOC and Customer Insights

    When Your Genius is not Enough for VOC Program Success

    ByTony Bodoh Posted onSeptember 5, 2016September 6, 2020 Updated onSeptember 6, 2020
    0 Comments

    Author’s Note: This is the third of a series of six…

    Read More When Your Genius is not Enough for VOC Program SuccessContinue

  • Customer Service Training
    VOC and Customer Insights

    Why ROI Goals are Essential to your VOC Program

    ByTony Bodoh Posted onAugust 31, 2016September 6, 2020 Updated onSeptember 6, 2020
    0 Comments

    Author’s Note: This is the second of a series of six…

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  • Customer Service Training
    VOC and Customer Insights

    Why you shouldn’t be surprised your VOC program is failing

    ByTony Bodoh Posted onAugust 29, 2016September 6, 2020 Updated onSeptember 6, 2020
    0 Comments

    Author’s Note: This is the first in a series of…

    Read More Why you shouldn’t be surprised your VOC program is failingContinue

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