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Voice of Customer
VOC and Customer Insights

What You Need to Succeed as a VOC Leader

ByTony Bodoh Posted onSeptember 14, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the sixth of a series of six…

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have guts lion - Voice of Customer
VOC and Customer Insights

Why Having Guts and Following Your Gut Leads to VOC Success

ByTony Bodoh Posted onSeptember 12, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the fifth of a series of…

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Online Customer Relations Management
Organizational Adoption of CX VOC and Customer Insights

Why Good Relationships Matter to VOC Program Success

ByTony Bodoh Posted onSeptember 7, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the fourth of a series of…

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Customer Experience Training
Metrics and ROI VOC and Customer Insights

When Your Genius is not Enough for VOC Program Success

ByTony Bodoh Posted onSeptember 5, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the third of a series of six…

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Customer Service Training
VOC and Customer Insights

Why ROI Goals are Essential to your VOC Program

ByTony Bodoh Posted onAugust 31, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the second of a series of six…

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Customer Service Training
VOC and Customer Insights

Why you shouldn’t be surprised your VOC program is failing

ByTony Bodoh Posted onAugust 29, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the first in a series of…

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CX University and JourneyTrack join forces to offer the best in customer journey mapping! Learners get FREE access to JourneyTrack's enterprise version. This is unlike anything offered before! Join us for the March 21st cohort! #CXUniversity #JourneyTrack

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