Earn Your Patient Experience Specialist (PXS)™ Certification

PX Specialist Program

Advance Your Career. Lead in Patient Experience. Get Certified.

5.0

Trusted by CX Experts

$495.00

SKU: PXSP720

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Why Take the PX Specialist Program?

The Patient Experience Specialist (PXS™) Certification Program is a comprehensive, evidence-based patient experience certification designed for healthcare professionals. Offered through PX Academy, the program equips leaders, clinicians, and experienced professionals with the skills, frameworks, and tools needed to improve patient experience, quality outcomes, and organizational performance.

What outcomes can participants expect?

Upon completion, participants earn the Patient Experience Specialist (PXS™) Certification and gain the ability to apply evidence-based frameworks aligned with AHRQ, CMS, and CAHPS. Graduates are equipped to translate patient feedback into actionable improvements and lead sustainable patient-centered initiatives.

How is the program delivered?

The PXS™ program is delivered online through interactive e-learning modules, applied healthcare case studies, curated research, practical tools, and templates. The flexible format supports immediate application within participants’ organizations.

Who leads the program?

The program is authored and led by Janet Biedron, RN, MSN, MBA, President of PX Academy and Chief Experience Officer of CX University. She brings decades of executive healthcare leadership experience and is internationally recognized for her work in patient experience and quality improvement.

What is the value of the PXS™ certification?

The PXS™ credential demonstrates professional mastery in patient experience leadership and signals a commitment to patient-centered excellence. It is globally recognized and aligned with the evolving needs of healthcare organizations.

How does this program fit with other PX Academy offerings?

The PXS™ Certification serves as a foundational credential and aligns with advanced PX Academy and CX University programs, including applied journey mapping, cultural competence, leadership development, and enterprise learning solutions.  

What You’ll Learn

The curriculum is based on the 5 domains of knowledge of CXPA and addresses :

  • Patient-centered – culture and leadership.
  • Experience – measurement and quality indicators.
  • Empathy – and communication.
  • Patient Journey – mapping and experience design.
  • Governance – and performance improvement.

Who Should Enroll?

This course is ideal for:

  • Patients experience leaders.
  • Nurses, Physicians, and Allied health professionals.
  • quality and risk leaders, and customer experience professionals working in healthcare settings.
  • including hospitals, health systems, ambulatory care, post-acute care, insurers, and academic institutions.

+92 Net Promoter Score

+92 Net Promoter Score

FAQs

Everything you need to know

Who do I contact if I have a problem?

For any issues regarding logging into your courses, navigating the learning management system, or completing your courses, please contact us at in**@**********ty.com

Where is my credentials’ email?

You should receive the email with your login credentials within an hour after your purchase.  If you cannot find it, please check your Spam folder and then contact us at in**@**********ty.com

My password does not work, what should I do?

Clear the cache on your computer in case your computer is trying to remember an old password. Check to make sure you correctly copied the username and password you were given.  Remember the credentials are case sensitive. If you are still not able to log in, contact the Chief Learning Office at ad***@**********ty.com.  Do not request a password reset on the CXU website.

Can I access the course on any device?

Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.

I have logged in, but how do I change my password?

After you log in with the credentials you received from us, click on “Home” at the top of the navigation page.  On the left side of the page, you will see “Account”.  Click on “Change password” to create a new password. Be sure to click the “save” button at the bottom of the screen.

What are the requirements for earning PXA’s (PXS)TM certification?

You must complete the applicable online course program. (No charge for the exam.)

Do you offer discounts on any of your courses?

We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.

Also, offer group discounts for five or more seats. 

What do I need to take your courses?

Essentially, you need access to the Internet without a firewall blocking your access and an operable computer, laptop, tablet, or smartphone.

How do I access the courses?

You will receive an email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder or contact the Chief Learning Officer.

How long does it take to complete the program?

Everybody’s pace varies according to their learning style, time commitment, and any other extraneous variables. The programs are available for 6 months from the date of purchase. You can learn at your own pace.

Can I access the course on any device?

Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.

What are the benefits of obtaining CXU’s Customer Experience Specialist
(CXS)TM certification?

The CXSTM certification from CX University validates your expertise in customer experience, enhancing your career prospects and potential earning power.

The CXS TM has become a globally recognized credential for customer experience professionals seeking to demonstrate specialized knowledge and skills in specific CX domains.

The CXSTM carries no additional cost and does not have to be renewed.

What are the requirements for earning CXU’s (CXS)TM certification?
You must complete the applicable online course program. (No charge for the exam.) You must score 80% or higher on the Customer Experience Specialist (CXS) TM exam, in which you will have 2 hours to complete a 50-question, online multiple-choice exam.
What kind of support is available during the course?

Support is available at any time by contacting our Chief Learning Officer.

Do you offer discounts on any of your courses?

We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.

Also, offer group discounts for five or more seats. Contact our Director of Sales Experience.

PX Specialist Program

5.0 (639)

Trusted by CX Experts

$495.00

Enroll Me

Reviews

What Our Students Say
About Their Experience

I recently completed the Patient Experience Specialist (PXS) certification course with PX Academy, and I couldn't be more satisfied with my experience. The course content was comprehensive and well-structured, covering all the essential aspects of patient experience. The online platform was user-friendly and allowed me to learn at my own pace. As a full-time working mother with a toddler and an infant, the flexibility to study in my own time was incredibly convenient. The assessments and real-world case studies were particularly valuable, allowing me to apply what I learned. Having recently assumed my role as Patient Experience Lead in my organization, this course reinforced my understanding and boosted my confidence in implementing patient experience strategies in my professional role. Thanks to PX Academy, I now feel well-equipped to make a positive impact in my role. I highly recommend this course to anyone looking to enhance their skills and knowledge in patient experience management. I am very happy that I decided to take this course, and I would like to thank you for all your support and encouragement. I have shared my experience with my colleagues and friends, who are interested in taking the course too.
Rishka Isaacs, Patient Experience Lead, Al-Futtaim Health

I recently completed the Patient Experience Specialist (PXS) certification course with PX Academy, and I couldn't be more satisfied with my experience. The course content was comprehensive and well-structured, covering all the essential aspects of patient experience.

The online platform was user-friendly and allowed me to learn at my own pace. As a full-time working mother with a toddler and an infant, the flexibility to study in my own time was incredibly convenient.

The assessments and real-world case studies were particularly valuable, allowing me to apply what I learned. Having recently assumed my role as Patient Experience Lead in my organization, this course reinforced my understanding and boosted my confidence in implementing patient experience strategies in my professional role.

Thanks to PX Academy, I now feel well-equipped to make a positive impact in my role. I highly recommend this course to anyone looking to enhance their skills and knowledge in patient experience management.

I am very happy that I decided to take this course, and I would like to thank you for all your support and encouragement. I have shared my experience with my colleagues and friends, who are interested in taking the course too.

Rishka Isaacs

Patient Experience Lead, Al-Futtaim Health

I am so thankful and empowered to have taken the patient experience cohort course and received my PXS certification. I have been in the industry for 15 years, and this course and university have taught me more than I can ever put into words. I couldn’t believe how incredible the lessons, videos, and examples related directly to my position of patient experience. It allowed me to put together corporate education cohesively and collaboratively for the healthcare facilities I work with. I want to thank Sue Mettlen and Janet for all of your expertise in the field as well as the knowledge and guidance that you were able to dedicate to this course.
Rishka Isaacs, Patient Experience Lead, Al-Futtaim Health

I am so thankful and empowered to have taken the patient experience cohort course and received my PXS certification. I have been in the industry for 15 years, and this course and university have taught me more than I can ever put into words. I couldn’t believe how incredible the lessons, videos, and examples related directly to my position of patient experience. It allowed me to put together corporate education cohesively and collaboratively for the healthcare facilities I work with. I want to thank Sue Mettlen and Janet for all of your expertise in the field as well as the knowledge and guidance that you were able to dedicate to this course. 

Sara McGeough, PXS,

VP of Customer Experience, Ventura Services LLC

I'm happy to share that I've obtained the Culturally Competent Patient Experience Professional certification through CX University, in partnership with Concordant Healthcare Solutions, Inc.! I highly recommend this program to any healthcare organization or professional working in the member, patient, or employee-experience space in healthcare who wants to make an impact that is equitable!
Wendy Lotter

I'm happy to share that I've obtained the Culturally Competent Patient Experience Professional certification through CX University, in partnership with Concordant Healthcare Solutions, Inc.! I highly recommend this program to any healthcare organization or professional working in the member, patient, or employee-experience space in healthcare who wants to make an impact that is equitable!

Wendy Lotter

I hope that this email finds you well. On behalf of the lifecare Team in Kenya, I would like to thank you and the CX University fraternity for granting us the opportunity to study with you. We really enjoyed the interactive sessions that we had with you and we are loving the PX journey even more. This has made our work at LifeCare Hospitals even better as the knowledge acquired is very helpful. Since we started the course late and the workload that we have here, we are unable to complete the course today as suggested. We therefore request for an extension of one month to allow us complete the pending modules and the final assessment. We promise that we will be able to finish the PXS Certification Course by that time.
Catherine Mwakera

I hope that this email finds you well. On behalf of the lifecare Team in Kenya, I would like to thank you and the CX University fraternity for granting us the opportunity to study with you. We really enjoyed the interactive sessions that we had with you and we are loving the PX journey even more. This has made our work at LifeCare Hospitals even better as the knowledge acquired is very helpful.

Since we started the course late and the workload that we have here, we are unable to complete the course today as suggested. We therefore request for an extension of one month to allow us complete the pending modules and the final assessment. We promise that we will be able to finish the PXS Certification Course by that time.

Catherine Mwakera

Deputy Manager Service Excellence, Lifecare Hospitals, Kenya

“I cannot say enough good comments about how the Patient Experience Certification Specialist has helped me grow as an individual who interacts with others daily. There are so many nuances that I tend to overlook that the training topics cover and allowed me to develop or more empathetic view with others. The training is immersive, the videos are outstanding, and the overall experience was stellar! It is a course I will recommend to others – well worth the time and cost. Invaluable life skills that will remain with me forever.”
Dr. Tina Callaway

“I cannot say enough good comments about how the Patient Experience Certification Specialist has helped me grow as an individual who interacts with others daily.  There are so many nuances that I tend to overlook that the training topics cover and allowed me to develop or more empathetic view with others.  The training is immersive, the videos are outstanding, and the overall experience was stellar!  It is a course I will recommend to others – well worth the time and cost.  Invaluable life skills that will remain with me forever.”

Dr. Tina Callaway

The PXS program deepened my understanding of the need to place our patients at the center of all we do. As a patient advocate, I have the privilege to ensure the voice of the customer is heard and counted. The program content is easy to read and understand. Because it was self-guided, it was not too time-consuming or an interference with my job and family needs. The breakout sessions were great for learning from other PXS students and for a more in-depth review of the course materials. While I may not be able to change my organization, I can improve my care delivery to not only my patients but my coworkers too.
La Saundra Eagles, BSHA, PXS, Customer Service Senior Analyst, EVERNORTH CARE GROUP (PX 700 90 Days…)

The PXS program deepened my understanding of the need to place our patients at the center of all we do. As a patient advocate, I have the privilege to ensure the voice of the customer is heard and counted. The program content is easy to read and understand. Because it was self-guided, it was not too time-consuming or an interference with my job and family needs. The breakout sessions were great for learning from other PXS students and for a more in-depth review of the course materials. While I may not be able to change my organization, I can improve my care delivery to not only my patients but my coworkers too.

La Saundra Eagles,

BSHA, PXS, Customer Service Senior Analyst,
EVERNORTH CARE GROUP (PX 700 90 Days…)

Testimonials from our Partners at Bupa Arabia

I am sharing an unsolicited, unexpected, and deeply meaningful LinkedIn post. Nothing was requested, nothing prompted. These reflections emerged organically from the learning experience itself.

This is the kind of sentiment that makes our work at CXU profoundly gratifying. When leaders express how our programs have shaped their thinking, elevated their practice, or inspired new possibilities, it reaffirms why we do what we do.

We are genuinely thrilled to see our work contributing to a transformational leadership culture—one where people are committed to growth, disciplined in their craft, and determined to make a meaningful difference. We are enablers, catalyst for impact, a partner in capability building, and a community that fuels excellence.

And when our colleagues take the time to share their appreciation publicly, it speaks volumes about the value and purpose behind our work.

Employee Experience - Customer Experience Professional Development
Employee Experience - Customer Experience and AI Leadership

PX Specialist Program

5.0 (639)

Trusted by CX Experts

$495.00

Enroll Me

Developing
Experience makers

Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:

✅️ Transformative Education: Comprehensive and engaging online courses with options for certification and graduate college credits.

✅️ Industry Impact: Awarded by CXPA in 2022 for making a significant mark on the CX profession.

✅️ Global Reach: Building a vibrant community of CX professionals worldwide - 50K+ learners in over 120+ countries trained.

✅️ Industry Leader: Recognized as a top CX certification program by TechTarget, CX Lead, rethink CX, and LaunchNotes.

# 100

56% of CEOs identified CX
as #1 strategic focus

Source: Gartner, 2024

1 %

of customers are willing to pay
more for great customer experience

Source: The CXi Report, 2021

1 %

80% of businesses now
primarily competing on CX

Source: Gartner, 2025

Earn your Certification as a

Customer Experience Specialist (CXS)™

Level up your CX career today.

  • Earned for successful completion of the CX Specialist Program online courses independently.
  • Showcases that you passed the online Certification Exam.
  • Elevates your professional standing and the standards of excellence by bringing fullness to the CX discipline.
  • (CXS)™ available in Spanish, French, Arabic, German

Developing Experience Makers

CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.

CXPA™ Recognized Training Provider

Advancing the CX Discipline

CXU is partnered with Moravian University to give learners access to six MBA or MHA credits.

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Cisco
Intel
Crowe corporate customer experience
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Intel
Crowe corporate customer experience
Sallie Mae customer experience
Konica Minolta
FPL
Sallie Mae customer experience

Why Earn the CXS ™ Certification?

This course is ideal for:

  • 📈 Staying ahead in a booming industry – Companies are prioritizing CX expertise, and certified professionals are in high demand.
  • 🏆 Gaining a competitive edge – A recognized certification strengthens your résumé and credibility.
  • 💡 Increasing your impact – Drive business growth by implementing CX strategies that lead to measurable success.
  • 📊 Boosting your earning potential – CX leaders with certifications often command higher salaries and leadership roles.
  • Invest in Your Future – Enroll Today!
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Customer Experience Specialist - CX Certification Programs
CXPA™ Recognized Training Provider
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Your Success in CX
is Our Passion

Our mission is more than education—it’s about empowering your future. We exist because the world needs CX leaders who can influence business performance.

When you join us, you’re not just gaining knowledge—you’re gaining a mentor, a guide, and a lifelong support system to help you rise.

  • Build deep CX expertise
  • Master real-world application
  • Accelerate your career
  • Drive business success

PX Specialist Program

5.0 (639)

Trusted by CX Experts

$495.00

Enroll Me

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